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Scheduling Specialist

3 months ago

Irving, United States Revel IT Full time

Our Irving, Texas client has a contract opportunity for a Scheduling Specialist whose primary role is to provide end-to-end scheduling execution for all client's internal/external customers, ensuring a best-in-class customer service experience. The Scheduling Specialist coordinates the administration of regulatory and operator training requirements between client and its customers and clients.

Top Skills Seeking:

  • Relationship Building. (working within a team) Communication.
  • Problem Solving.
TASKS AND RESPONSIBILITIES:

The following duties are essential to the successful and satisfactory performance of this job. Other duties may:
  • Acts as the primary liaison and manages the customer/client scheduling process in accordance with operational procedures, specific training needs, and requirements that may impact schedule modifications
  • Communicates continuously with customers/clients, Scheduling Lead/Manager, and applicable cross-functional partners to ensure timely coordination of information and accuracy of schedule
  • Understand and adhere to regulatory requirements, including country specific guidance, and verifies training objectives and documentation
  • Collaborates closely with Client Services team - including supplemental and/or back-up support as needed - to enrich the interactive success of the Customer Support department
  • Familiarity with client's suite of products and services to offer customers additional training, when available
  • Assess, organize, plan and assign resources to customer training events, instructor training and qualifications
  • Perform other related activities as assigned or requested.
REQUIRED AND PREFERRED QUALIFICATIONS:
  • Bachelor's degree preferred or one (1) - two (2) years' related experience and/or training; or equivalent combination of education and experience
Work Experience:
  • One (1) - two (2) years' experience in related field such as customer service, client experience, account management, scheduling, hospitality, healthcare administration, logistics coordination.
KNOWLEDGE, SKILLS, ABILITIES:
  • Excellent customer service skills
  • Excellent verbal and written communication skills
  • Excellent time management skills with the ability to prioritize and/or pivot tasks in a fast-paced environment and 24/7 operation.
  • Excellent customer service skills
  • Excellent verbal and written communication skills
  • Excellent time management skills with the ability to prioritize and/or pivot tasks in a fast-paced environment and 24/7 operation.