Current jobs related to Director Hotel Operations - Reno - Monarch Casino Resort & Spa Black Hawk

  • Hotel Sales Director

    7 days ago

    Reno, Nevada, United States Melton Hospitality Advisors Full time

    Job Summary:Melton Hospitality Advisors is seeking a seasoned Hotel Sales Director to lead our sales effort in Reno/Sparks Nevada. As a key member of our team, you will be responsible for driving revenue and providing legendary guest service.Key Responsibilities:Lead and motivate a team of sales professionals to achieve and exceed revenue targetsDevelop and...

  • Night Auditor

    2 weeks ago

    Reno, Nevada, United States Aimbridge Hospitality Full time

    Job SummaryThe Night Auditor is a critical role in the hotel's operations, responsible for ensuring the accuracy and integrity of financial transactions during the overnight shift. This position requires a high level of attention to detail, organizational skills, and the ability to work independently with minimal supervision.Key ResponsibilitiesFinancial...

  • Night Auditor

    1 week ago

    Reno, Nevada, United States Staybridge Suites Reno Full time

    Job Summary:The Night Auditor is a critical member of our hotel team, responsible for ensuring the smooth operation of our front desk and guest services during the overnight shift. As a Night Auditor, you will be the first point of contact for guests and will be responsible for providing exceptional customer service, resolving issues, and ensuring that all...

  • Hotel Sales Administrator

    2 weeks ago

    Reno, Nevada, United States Atlantis Casino Resort & Spa Full time

    Overview:Join the esteemed Atlantis Casino Resort & Spa as we seek a dedicated Hotel Sales Administrator. This role is pivotal in managing all group and individual booking transactions associated with designated marketing segments. The Sales Administrator is responsible for entering and overseeing all relevant reservations, special requests, and associated...

  • Financial Operations Manager

    2 weeks ago

    Reno, Nevada, United States Jobot Full time

    Job SummaryWe are seeking an experienced Financial Operations Manager to join our team at Jobot. As a key member of our finance department, you will be responsible for managing the financial operations of our casino and hotel.Key ResponsibilitiesFinancial Reporting: Assist in the preparation of monthly, quarterly, and annual financial statements, ensuring...

  • Network Operations Director

    5 days ago

    Reno, Nevada, United States City of Reno Full time

    Job Title: Network Operations DirectorUnder the direction of the Department Director, the Network Operations Director will oversee the Network Operations Division within the Communications & Technology Department. The successful candidate will have a strong background in information technology, networks, and PC operating systems, as well as experience in...

  • Financial Operations Manager

    2 weeks ago

    Reno, Nevada, United States Jobot Full time

    Job SummaryWe are seeking an experienced Financial Operations Manager to join our team at Jobot. As a key member of our finance department, you will be responsible for managing the financial operations of our casino and hotel.Key ResponsibilitiesFinancial Reporting: Assist in the preparation of monthly, quarterly, and annual financial statements, ensuring...

  • Sales Coordinator- Hotel Sales

    3 weeks ago

    Reno, United States Atlantis Casino Resort & Spa Full time

    Overview Come join Team Atlantis! We are currently accepting applications for Hotel Sales Coordinator. The position of Sales Coordinator is responsible for organizing all group and individual booking transactions related to assigned marketing segment(s).  The Sales Coordinator inputs and monitors all appropriate reservations and special requests and related...

  • Sales Coordinator- Hotel Sales

    3 months ago

    Reno, United States Atlantis Casino Resort & Spa Full time

    Overview: Come join Team Atlantis! We are currently accepting applications for Hotel Sales Coordinator. The position of Sales Coordinator is responsible for organizing all group and individual booking transactions related to assigned marketing segment(s). The Sales Coordinator inputs and monitors all appropriate reservations and special requests and related...

  • Operations Director

    1 week ago

    Reno, Nevada, United States Chase & Associates Full time

    Chase & Associates is excited to be partnering with a forward-thinking new group manufacturing flexible packaging for a variety of consumer applications. This organization is thinking about sustainability on multiple fronts, in ways that help the environment in addition to driving cost-saving initiatives for their customer base.This is where you Operations...

  • Laundry Operations Director

    2 weeks ago

    Reno, Nevada, United States Meruelo Group Full time

    Job SummaryWe are seeking a highly skilled and experienced Laundry Operations Director to join our team at Meruelo Group. As a key member of our operations team, you will be responsible for directing the operational needs of our laundry facility, overseeing organizational processes and operations to ensure productivity and quality.Key...

  • Assistant Controller

    2 weeks ago

    Reno, Nevada, United States Jobot Full time

    Job SummaryWe are seeking an experienced Assistant Controller to join our team at Jobot, a premier destination offering an unparalleled blend of world-class gaming, luxurious accommodations, and exceptional dining experiences. As a key member of our finance team, you will assist the Controller in managing the financial operations of the casino and hotel.Key...

  • Customer Service Agent

    3 weeks ago

    Reno, Nevada, United States Atlantis Casino Resort Spa Full time

    Welcome to Team Atlantis We invite you to become a part of our team as a Hotel Front Desk Associate. In this role, you will be responsible for overseeing guest check-in and check-out processes while addressing guest inquiries and requests. You will collaborate with various departments to ensure a smooth and enjoyable experience for all guests. ...

  • Assistant Controller

    2 weeks ago

    Reno, Nevada, United States Jobot Full time

    About UsWe are a premier destination offering an unparalleled blend of world-class gaming, luxurious accommodations, and exceptional dining experiences.Why Join Us?Competitive salary and benefits packageOpportunities for professional growth and developmentA dynamic and supportive work environmentEmployee discounts on dining, accommodations, and...

  • Director of Operations

    1 week ago

    Reno, Nevada, United States Geotemps, Inc. Geopros, Inc. Full time

    Job SummaryGeotemps, Inc. / Geopros, Inc. is seeking a highly skilled Director of Operations to lead our team in delivering exceptional results. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our organization, ensuring smooth and efficient workflow, and driving business growth.Key...

  • Hotel Guest Services Manager

    2 weeks ago

    Reno, Nevada, United States Atlantis Casino Resort & Spa Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Manager to join our team at Atlantis Casino Resort & Spa. As a key member of our hotel operations team, you will be responsible for ensuring exceptional guest service and managing the front desk operations to meet department and property business objectives.Key ResponsibilitiesGuest...

  • Operations Director

    6 days ago

    Reno, Nevada, United States Hub Group Full time

    As a key member of the Hub Group team, the General Manager - Operations will play a critical role in driving the company's operational functions forward.Key ResponsibilitiesProvide strategic leadership to achieve the company's value, mission, and vision.Oversee revenue and operational profit target achievement, ensuring alignment with company goals.Develop...

  • Hotel Sales Coordinator

    3 weeks ago

    Reno, Nevada, United States Atlantis Casino Resort & Spa Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Hotel Sales Coordinator to join our team at Atlantis Casino Resort & Spa. The successful candidate will be responsible for coordinating all group and individual booking transactions related to assigned marketing segments.Key ResponsibilitiesBooking and ReservationsProcess correspondence,...

  • Plant Operations Director

    1 week ago

    Reno, Nevada, United States A&A Ready Mixed Concrete Full time

    Job SummaryA&A Ready Mixed Concrete is seeking a highly skilled and experienced Plant Operations Director to lead our concrete plant operations. The successful candidate will be responsible for directing and managing all plant operations, ensuring efficient production, maintenance, and quality control.Key ResponsibilitiesDirect and manage plant operations to...

  • Hotel Guest Service Representative

    1 week ago

    Reno, Nevada, United States Atlantis Casino Resort Spa Full time

    Hotel Guest Service RepresentativeOverviewWe are seeking a highly skilled and customer-focused Hotel Guest Service Representative to join our team at Atlantis Casino Resort Spa. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and...

Director Hotel Operations

4 months ago

Reno, United States Monarch Casino Resort & Spa Black Hawk Full time

Overview:

The Director of Hotel Operations is responsible for various departments within Hotel Operations, including but not limited to Front Desk, Bell Desk, Valet, Concierge, Call Center/PBX, Wardrobe, Retail, Housekeeping and more. With such varying departments, the incumbent in this role must be experienced and great at multi-tasking since each day requires differing priorities while still monitoring all responsible departments. Guest service and satisfaction is the highest priority for this role, ensuring our guests are eager to return. The Director of Hotel Operations must ensure Team Members are executing Atlantis Service Standards consistently. This role must maintain our Forbes recommended and AAA 4-Diamond status for the resort.

In addition to day to day operations, the Director of Hotel Operations will work closely with the Director of Hotel Revenue to optimize hotel occupancy, and hotel revenue. They will be involved with selling strategies, overselling, inventory, rates, upsells, and overall hotel performance.

The Director, as with all members of the Atlantis Casino Resort Spa Team, provides excellent customer service to all Team Members, is expected to conduct himself/herself in a manner which demonstrates initiative, professionalism, personal awareness, integrity, and exercises confidentiality in the appropriate areas of his/her performance. The incumbent shares in the Atlantis Casino Resort Spa support of the companys Vision, Mission, Values, and consistently performs all functions in a fashion that inspires and motivates others to actively pursue them. As part of the leadership team, role models the expected behaviors of service, positive attitude, cooperation and accountability. Engenders trust in others and develops credible relationships at all levels.

Responsibilities:
  • Responsible for maintaining the Forbes Recommended, and AAA 4-Diamond statuses for the resort.
  • Responsible for varying hotel operational departments currently including Front Desk, Bell Desk, Valet, Concierge, Call Center/PBX, Wardrobe, Housekeeping, and Retail operations.
  • Determines and executes annual hotel strategy and business plan.
  • Budgets and reviews, researches and analyzes department revenues and expenses.
  • Ensures that Atlantis Service Standards are consistently delivered to increase customer satisfaction throughout the property from arrival to departure.
  • Creates and implements department specific policies and procedures.
  • Maintains and monitors occupancy data, and assists in maximizing room revenue through revenue/yield management.
  • Maximizes efficiencies and looks for opportunities to improve operations.
  • Reviews market trends and proposes necessary changes.
  • Oversees the hiring, training, development and morale of Team Members.
  • Identifies high potential talent and implements succession planning for the departments in Hotel Operations.
  • Ensures that effective communication is consistently disseminating information and changes to supervisors, front-line team members, and other departments when needed.
  • Performs other incidental and related duties as required and assigned.
  • Other duties as assigned my management.


Qualifications:

TECHNICAL/PROFESSIONAL KNOWLEDGE (Knowledge/Skills, Education, and Experience)

  • Bachelors Degree or higher, in Hospitality or related field, or combination of comparable education and experience is required
  • Minimum of 8 years experience in progressive hospitality roles
  • Excellent communication skills
  • Competency in standard computer/office programs
  • Additional knowledge in hospitality programs preferred (HMS, HotSOS, etc.)

CERTIFICATES AND LICENSES:

  • Nevada Gaming license required upon hiring
  • Alcohol awareness card required upon hiring

Atlantis Casino Resort Spa fosters a team working environment and an environment that is focused on Team Member recognition and appreciation. Some of the ways in which we accomplish this is by offering the following:

  • Comprehensive benefits (medical, dental, vision, supplemental coverage)
  • 401K retirement savings plan + discretionary match
  • Education Tuition Reimbursement Program
  • Scholarship Opportunity
  • Paid Vacation
  • Holiday Pay
  • Recreation /Fitness Discounts
  • Weekly Resort Prizes
  • Career Development and Training Workshops
  • FREE daily meal
  • Internal Advancement