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Service Center Manager

4 months ago

Houston, United States SUMMIT Electric Supply Full time
Company Description

Summit Electric Supply is an electrical distributor keeping current with innovative changes in the way our world is powered. With over 40 years of continuous growth in a $110 billion industry, you can count on Summit's stability. Summit will provide the tools you need, along with your commitment to customer service and drive to excel, to have a successful career in electrical supply distribution.

Job Description

Come drive Summit's continued growth, leveraging our sales and support team and building upon Summit's position by providing the highest levels of service to our customers. We're looking for a proven leader in the industry with the ability to attract top talent, manage associates to their full potential, and consistently exceed sales and profit goals for existing and new accounts. Successful sales management experience in the electrical industry is a must along with P&L responsibility and extensive knowledge of the industry.

As the Service Center Leader you will:
  • Lead by example to instill Summit mission and values. Effectively communicate them internally and externally.
  • Create a strategic road map to become the #1 distributor in the market, establishing a long term plan that maximizes profitable market share growth based on market research and competitor analyses.
  • Create a best-place-to-work environment utilizing thoughtful development of team members, Summit's associate coaching process, and robust participation in the succession planning process.
  • Continually drive an increase in active customers and active SKUs through the use of customer acquisition and account penetration strategies including outbound calling, leveraging a strong counter, new and declining customer follow-up, marketing promotional tools, and continual use of Summit's reporting and analytic capabilities.
  • Ensure the leveraging of Summit's unique sales tools, resources, and services as competitive advantages through coaching and training of the sales force to achieve return on sales targets.
  • Provide sales forecasts and reports to Senior VP of Sales and Summit leadership. Monitor pipeline against sales targets, highlighting risks and gaps.
  • Manage account portfolios across the sales force evaluating accounts by current sales, potential sales, and the ability to meet the customer's needs profitably, prioritizing sales resources on key customers.
  • Leverage Summit's existing portfolio of solutions to deepen business relationships with existing customers, expand market share and penetrate new accounts.
  • Work with the VP of Supply Chain to leverage relationship with vendors at the local level to drive sales and increased profitibility and participate in district and corporate strategies with key vendors.
  • Work with the Senior VP of Sales to establish annual sales goals, financial targets, and corresponding budgets for the Service Center. Provide strong accountability and ongoing coaching to Service Center sales and operations teams towards goal fulfillment, taking corrective actions when needed.
  • Monitor customer service levels, and take action to improve service as needed.
  • Monitor inventory levels, and promote the sale of obsolete and overstocked material.
  • Responsible for analyzing and controlling expenditures to conform to budgetary requirements (including headcount).
  • Monitor competitive conditions in the territory, and recommend changes as necessary to gain market share in new areas.
  • Develop and implement strategic plans to ensure long-term market share and profitability growth.
Qualifications

Essential Qualifications and Experience:
  • Minimum 10 years of experience with selling to contractors.
  • Minimum of 5 years of experience in distribution and/or manufacturing of electrical products.
  • Minimum of 5 years in leadership positions, managing supervisors/managers in diverse markets and functions.
  • Quantifiable success in formulating sales strategies and driving sales performance.
  • Clear track record of systematically recruiting and developing superior talent in organizations.
  • Strong experience in analysis and strategic planning.
  • Demonstrated ability to effectively present information and respond to questions of key decision makers.
  • Ability to effectively operate across diverse audiences and resolve complex business issues; ability to be forceful, but diplomatic and bring about win-win outcomes.
  • Proven ability to develop and deploy innovative customer solutions. Ability to leverage technological solutions to not only drive efficiencies but generate increased gross profit margins through innovative solutions for customers.
  • Deep financial acumen with demonstrated skills in managing operational budgets and P&Ls in a significant enterprise. History of superior returns on investment within a significant organization.
Beneficial Skills and Experience:
  • Deep relationships with decision-makers of current and potential Summit customers and suppliers.
  • Familiarity and a solid reputation for integrity and results with Summit's commercial customers and suppliers.
  • Bachelor's degree, preferably in industrial distribution, supply chain and logistics, business or engineering.
  • Completion of EPEC Gold.
  • Highly effective user of ERP systems (preferably SAP), and BI tools.


Additional Information

Not sure yet if this is the right position for you? Click here to submit your information to our recruiting team.

Not sure if this position is right for you? Click here to submit your information to our recruiting team.

Summit is an equal opportunity employer. We are committed to diversity and inclusivity in all stages of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. We assess candidates based on skill, experience, and alignment with Summit's mission and vision, regardless of race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, pregnancy, age and veteran or disability status.