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Manager, Marketing In House

4 months ago

Orlando, United States Wyndham Destinations Full time

We Put the World on Vacation At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. Primary responsibilities include direct management of marketing team, maintaining an acceptable conversion rate of resort occupancy, maintaining an excellent owner experience, and coordination with Resort, Sales, In-House sales and Corporate/Regional In-House Marketing ESSENTIAL DUTIES AND RESPONSIBILITIES: Direct supervision of Concierge staff: interview, hire and train employees; plan, assign and direct work; performance review; motivate, reward and provide disciplinary action when necessary (termination and conflict resolution). Resolve issues pertaining to tour statuses, bookings, coding and etc. Order and maintain departmental supplies (collateral material, uniforms, etc.) Maintain copies of invitations and daily tour manifests for reference purposes. Run daily reports to include, but not limited to, Daily Arrival Report, Daily In-House Report, Five year owner arrival report. Prepare daily and weekly status reports to include, but not limited to, Show factors and Penetration rates to be submitted in a timely manner for corporate deadlines. Compile data on each Marketing Coordinator's performance. Prepare additional reports deemed necessary by upper management. Coordinate with In-House and Front Line sales management with regard to tour seats available and potential tour flow. Ensure any pertinent information related to Marketing/Concierge is properly and timely disseminated. Coordinate with sales regarding new/changes in marketing programs (booking/gifting policies). Submit employee payroll in timely manner. Perform other related functions not listed. EDUCATION AND/OR EXPERIENCE REQUIREMENTS: (minimum requirements necessary for this position): Bachelor's degree/coursework in Business Administration or equivalent experience, and a minimum of 2 years management experience in marketing At least 2-3 years Wyndham Marketing experience preferred SKILLS AND ABILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are a representative of the knowledge, skills, and/or abilities necessary to perform these duties successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Excellent verbal and written communication skills; must maintain a high level of professionalism at all times Ability to effectively coach, counsel and motivate direct reports Provide exceptional customer service (i.e. must be able to communicate in a positive and effective manner when dealing with upset owners) Ability to efficiently multi-task Ability to negotiate effectively Working knowledge of marketing databases Ability to recruit, train and develop employees Ability to lead by example Detail oriented and accurate Ability to carry out responsibilities in accordance with the organization's policies and applicable laws Demonstrated problem solving ability How You'll Be Rewarded: We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include: Medical Dental Vision Flexible spending accounts Life and accident coverage Disability Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information) Wish day paid time to volunteer at an approved organization of your choice 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information) Legal and identify theft plan Voluntary income protection benefits Wellness program (subject to provider availability) Employee Assistance Program Where Memories Start with You Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you. We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com , including the title and location of the position for which you are applying. How You'll Be Rewarded: We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include: Note: Temporary and/or seasonal associates are ineligible for Paid Time Off. Medical Dental Vision Flexible spending accounts Life and accident coverage Disability Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information) Wish day paid time to volunteer at an approved organization of your choice 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information) Legal and identify theft plan Voluntary income protection benefits Wellness program (subject to provider availability) Employee Assistance Program Where Memories Start with You Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you. We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com , including the title and location of the position for which you are applying. Job Requisition: R-86935