Customer Experience Associate

2 months ago

Oklahoma City, United States VASA Fitness Full time

POSITION DESCRIPTION

POSITION TITLE: Member Experience Specialist (MES)

FLSA STATUS: Hourly

COMPENSATION: Base rate of $11.30 per hour, plus $2 - $4 commission eligibility for memberships and personal training sales

SCHEUDLE: Looking to add to our dynamic team. Hours hiring for 5:00p-12:00am M-F, holidays, Bilingual is a plus

JOIN OUR TEAM

At VASA Fitness, we want to create an uplifting experience for everyone by offering inclusive, accessible, and on-trend fitness. The foundation of our brand is rooted in a culture centered on unity, passion, love, integrity, fun, and trust. Because our culture is alive--embodied by members and team members alike--VASA is a place where lives are changed because of authentic connections made within our supportive community.

Our people BELIEVE in our brand, are HARD WORKING, have HIGH STANDARDS, and GIVE ENERGY to others.

BENEFITS

We offer a competitive, all-encompassing benefits package which includes healthcare benefits for employees who work 20+ hours per week. All employees receive two complimentary gym memberships--one for themselves and another to give away--plus 401k options.

  • 30+ hours per week employees: Paid Time Off (hourly), Health, Dental, Vision Benefits and Paid Parental Leave (in addition to above)
  • 40 hours per week employees: Flexible Vacation Plan (salary) & Paid Holidays (in addition to above)

Come join VASA Fitness and work with a passionate, fun, and united team

We are proud to be a 'Great Place to Work' certified company

PURPOSE

The Member Experience Specialist is responsible for delivering a fun and meaningful experience to our members and guests every visit. This includes greeting our members in a friendly manner, creating personal connections with them, ensuring problems are reported in a timely manner, organizing equipment, and keeping the club sparkling clean. This is accomplished through the execution of our operational standards. The MES team is responsible for creating a great first impression of VASA Fitness, selling memberships, driving upgrades, and touring guests and members around the gym.

DELIVERABLES

  • Demonstrates a genuine, kind attitude when interacting with Guests and Members.
  • Greets guests and members with a smile, eye contact, and courteous tone.
  • Ability to anticipate guest and member needs and respond accordingly by providing clear direction, accurate information, and support through our tools and technology.
  • Be familiar with our membership plans, pricing, amenities, add-on options, and class formats.
  • Provide club tours following the Guest to Member Journey, sell memberships, help members upgrade, book personal training consultations (PTC), and sign members up for personal training.
  • Consistently find ways to improve the Guest and Member experience by sharing member feedback with leadership and collaborate with their team to implement ideas.
  • Execute daily responsibilities to VASA's high standards, which is done by following guest and member check-in processes and procedures, completing daily cleaning and hourly club walks, restocking merchandise, and processing REVIVE sales.

  • Sales Associate

    4 weeks ago

    Oklahoma City, Oklahoma, United States Chico's Full time

    We are seeking a highly motivated and customer-focused Sales Associate to join our team at Chico's FAS. As a Sales Associate, you will be responsible for promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations.Key Responsibilities:Meet company sales goals by utilizing sales...

  • Sales Associate

    4 weeks ago

    Oklahoma City, Oklahoma, United States Comoto Full time

    Customer Experience SpecialistAs a Sales Associate at Comoto, you will be responsible for delivering exceptional customer experiences. You will maintain a strong sense of product knowledge and provide customers with in-depth information on product features and benefits. Our 5 Core Values drive everything we do: Aim For The Podium, Take Risks; Wear a Helmet,...

  • Customer Experience Associate

    4 weeks ago

    Oklahoma City, Oklahoma, United States VASA Fitness Full time

    **About the Role**The Member Experience Specialist is a key member of our team at VASA Fitness, responsible for delivering an exceptional experience to our members and guests every visit.Key responsibilities include greeting members in a friendly manner, creating personal connections, ensuring problems are reported in a timely manner, organizing equipment,...

  • Merchandise Associate

    4 weeks ago

    Oklahoma City, Oklahoma, United States Legends Full time

    Job Title: Merchandise AssociateJob Summary: We are seeking a highly motivated and customer-focused Merchandise Associate to join our team at Legends. As a Merchandise Associate, you will be responsible for creating a legendary experience for our fans by providing exceptional customer service, maintaining a clean and organized store environment, and...

  • Sales and Customer Experience Associate

    3 weeks ago

    Dickson City, United States Sierra Full time

    At Sierra, we're not just a retail store – we're a community of adventurous spirits who thrive on the thrill of the unknown. As a Sales and Customer Experience Associate, you'll be an integral part of our team, helping customers discover new products and experiences that fuel their passions.We're looking for someone who embodies our philosophy of 'Discover...

  • Sales and Customer Experience Associate

    3 weeks ago

    Michigan City, Indiana, United States Carter'sOshKosh Full time

    OverviewCarters, Inc. is seeking a sales and customer experience associate to join our team. As a sales and customer experience associate, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.Key ResponsibilitiesConfidently and proactively resolve issues for customers and balance a...

  • Customer Experience Ambassador

    3 days ago

    Oklahoma City, Oklahoma, United States Diamonds Direct Full time

    Critical Role in Delivering Exceptional Customer ExperiencesAt Diamonds Direct, we recognize the value of exceptional customer service. As a Front Office Receptionist, you will play a pivotal role in delivering unforgettable experiences for our clients. Your primary objective will be to create an atmosphere of warmth and hospitality, making each visitor feel...

  • Customer Relations Associate

    2 weeks ago

    Oklahoma City, United States CompSource Mutual Insurance Company Full time

    Are you bilingual in Spanish/English and looking for a fun environment with growth potential in OKC? Are you passionate about teamwork, data management, and customer focus? Would you enjoy answering inbound calls and providing a high level of service to customers by researching their concerns? Let me introduce you to CompSource Mutual CompSource has been...

  • Sales Associate

    4 weeks ago

    Oklahoma City, Oklahoma, United States Chico's Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Chico's FAS. As a Sales Associate, you will be responsible for providing exceptional customer service, driving sales, and maintaining a visually appealing store environment.Key ResponsibilitiesCustomer Service: Provide personalized service to customers,...

  • Customer Relations Associate

    2 weeks ago

    Oklahoma City, United States CompSource Mutual Insurance Company Full time

    Are you bilingual in Spanish/English and looking for a fun environment with growth potential in OKC? Are you passionate about teamwork, data management, and customer focus? Would you enjoy answering inbound calls and providing a high level of service to customers by researching their concerns? Let me introduce you to CompSource Mutual! CompSource has been...

  • Customer Experience Ambassador

    4 weeks ago

    Oklahoma City, Oklahoma, United States Nothing Bundt Cakes Full time

    Delight Guests and Grow with UsAt Nothing Bundt Cakes, we're on a mission to spread joy and make every celebration sweeter. As a Guest Service Representative, you'll play a vital role in creating unforgettable experiences for our customers. Whether it's helping them choose the perfect cake for a special occasion or simply being a friendly face in our bakery,...

  • Sales Associate

    4 weeks ago

    Lincoln City, Oregon, United States Famous Footwear Full time

    About the Role:Famous Footwear is seeking a skilled Sales Associate to join our team. As a Sales Associate, you will be responsible for providing exceptional customer service and creating a welcoming environment for our customers.Key Responsibilities:Provide personalized assistance to customers, addressing their needs and preferences.Maintain a strong...

  • Sales Associate

    1 month ago

    Texas City, Texas, United States Express Full time

    About the Role:We are seeking a highly motivated and customer-focused Sales Associate to join our Express team. As a Sales Associate, you will be responsible for providing exceptional customer service, maintaining a clean and organized sales floor, and assisting with various tasks such as stocking and folding merchandise.Key Responsibilities:Maintain a safe...

  • Sales Associate

    4 weeks ago

    Peachtree City, Georgia, United States Chico's Full time

    Job Title: Sales AssociateWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Chico's FAS, Inc. As a Sales Associate, you will play a critical role in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations.Key Responsibilities:Meet...

  • Sales Associate

    2 weeks ago

    Traverse City, Michigan, United States Torrid Full time

    Key Responsibilities:• Provide exceptional customer service, ensuring a positive and welcoming experience for all shoppers.• Maintain a thorough knowledge of products, including features, benefits, and pricing information.• Assist customers in finding the perfect items, offering personalized recommendations and styling advice.• Ensure the sales floor...

  • Customer Service Associate

    4 weeks ago

    Oklahoma City, United States Onin Staffing Full time

    Job DescriptionJob DescriptionJob Description This is an amazing opportunity for a customer service professional to enjoy competitive pay, growth opportunities, and affordable health insurance. Plus, health insurance after 30 days.- Competitive pay at $18/hr- Opportunity for growth and development- Positive work environment- Weekend off except for 1 Saturday...

  • Customer Service Associate

    3 weeks ago

    Oklahoma City, United States Onin Staffing Full time

    Job DescriptionJob DescriptionJob Description This is an amazing opportunity for a customer service professional to enjoy competitive pay, growth opportunities, and affordable health insurance. Plus, health insurance after 30 days.- Competitive pay at $18/hr- Monday-Friday work schedule- Positive work environment- Weekend off except for 1 Saturday a month-...

  • Customer Service Associate

    2 weeks ago

    Oklahoma City, United States Hertz Full time

    The Customer Service Associate provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues...

  • Sales Associate

    4 weeks ago

    Garden City, New York, United States Charles Tyrwhitt Full time

    About the RoleWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Charles Tyrwhitt. As a Sales Associate, you will be responsible for providing exceptional customer service and creating a welcoming environment for our clients. Your natural ability to connect with customers and deliver excellent service will be essential...

  • Customer Service Associate

    1 week ago

    Oklahoma City, United States Hertz Full time

    Job Description The Customer Service Associate provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves...