Customer Service Agent

2 weeks ago

Boston, United States Sixt Full time
Company Description

Job Description

Are you passionate about delivering exceptional customer service? Join our dynamic team as a Customer Service Agent in Boston, United States We're looking for an enthusiastic and detail-oriented individual to be the face of our company and provide top-notch support to our valued customers. Hourly rate $21.75 per hour.
  • Greet and assist customers with a friendly and professional demeanor
  • Handle customer inquiries, concerns, and complaints efficiently and effectively
  • Process transactions, reservations, and payments accurately
  • Maintain up-to-date knowledge of products, services, and company policies
  • Collaborate with team members to ensure smooth operations and customer satisfaction
  • Identify and escalate complex issues to appropriate departments when necessary
  • Maintain a clean and organized work environment
  • Adapt to changing customer needs and company priorities
  • Participate in ongoing training and development programs to enhance skills and knowledge
  • Contribute to a positive team atmosphere by supporting colleagues and sharing best practices
Qualifications
  • High school diploma or GED required
  • Minimum of 1 year of customer service experience in a fast-paced environment
  • Strong communication skills, both verbal and written
  • Excellent problem-solving abilities and attention to detail
  • Proficiency in basic computer navigation and Microsoft Office applications
  • Ability to multitask and prioritize effectively in a dynamic work environment
  • Flexible availability to work various shifts, including days and evenings
  • Valid driver's license with a clean driving record
  • Authorization to work in the United States without sponsorship
  • Willingness to wear a company uniform
  • Ability to remain calm and professional under pressure
  • Strong teamwork and interpersonal skills
  • Fluency in English required; proficiency in additional languages is a plus


Additional Information

About the department:
As a mobility service provider, our Branches & Operations division is the point of contact with our customers: whether by phone, app or directly in our SIXT branches. This means: premium service directly to the customer, advice and sales in exchange and responsibility for the rental process of our premium fleet. As part of a team, it is easier to explain our products, find the best solution for the customer and manage the day-to-day business.

About us:
We are a leading global mobility service provider with sales of €3.07 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 222,000 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now

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