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Warehouse Sales Associate

4 months ago

Moscow, United States Mbspbs Full time

**Warehouse Sales Associate**

**Department:** Warehouse & Lumber **Location:** Moscow, ID

**General Job Description**

The Warehouse Sales Associate will work collectively with the receiving department, order department, and dispatch department. Regularly delivering an outstanding level of customer service to both retail and contracting sales customers is a day to day expectation. This requires the applicant to posses an ability to be presentable, upbeat, courteous, and fast paced. This position requires the ability to work well with customers and coworkers alike and further requires an ability to identify the good/better/best solutions to assist the customer with their product needs. A background in lumber, building materials, or construction is preferred as is the ability to drive a fork lift and/or other transportation vehicles requiring special licensing.

**Essential Duties and Responsibilities**

*Customer Service Excellence:*

* Actively seek out customers within the lumber yard

* Offer a friendly greeting, smile, and make eye contact with customers

* Show enthusiasm with the customer

* When necessary, handle several customers at once

* Thank customers for shopping with MPBS

*Product Knowledge:*

* Answer questions about lumber and building materials

* Assist customers with special order pick up

* Continue to build upon and learn product knowledge

* Discuss available options (good, better, best)

*Building Orders and Taking Direction*

* Execute daily stock tasks including building orders, stocking product, and offloading trucks

* Reacts well to direction, multitasks, and handles heavy workloads with professional efficiency

* Assist with warehouse upkeep, presentation, and cleanliness

*Builds Personal skills and Knowledge:*

* Learn at least one new thing each day

* Proactively seek knowledge on all products and services

* Maintain advanced knowledge of products in the lumber yard

*Builds Customer skills and Knowledge:*

* Observes and learns from others associates who work well with our customers

* Continues to look for ways to make the customers shopping experience better than the competition

*Maintain and follows all safety policies and procedures:*

* Always behaves in a safe and reasonable manner when piloting company vehicles on company property.

* Acts as a spotter or lifting assistant when required

* Take action if other Associates are acting in an unsafe manner

*Follows all other policies and procedures:*

* Takes action to reduce shrink

* Treats all associates and customers with the respect while keeping to our companys goals, mission, and philosophy.

**Physical Job Requirements**

* Bending, stooping, reaching, twisting, lifting, pushing, pulling and moving items

+ Will be required to lift up to 75lbs without assistance

* Responding to radio calls and customer service calls

+ Requires ability to respond to customer service calls, personal radio pages and general information announcements

* Moving and Standing

+ Requires moving around the store to assist Customers

* Identifying and reading sales orders, picking tickets, product labels and UPC labels

+ Requires recognizing, identifying and using merchandise

**Minimum Qualifications**

* High School Degree or Equivalent

* Pass the Drug Test

* Pass the Background Check

* Be able to work a flexible schedule