Vice President, Specialty Services

1 week ago

Madison, United States Agrace HospiceCare Full time
Job Details

Job Location
Madison - Madison, WI

Position Type
Full Time

Travel Percentage
Non-Driving

Job Shift
AM

Job Category
Executive

Description

Agrace is a nonprofit, community health care organization that is nationally recognized as a leader in the hospice industry. Well known for end-of-life care, Agrace also serves people across southern Wisconsin who are aging, seriously ill or grieving.

Agrace has a strong culture of employee engagement. In 2023, Agrace was named the #1 Top Workplace by the Wisconsin State Journal and Energage, and #79 of the top 100 companies in the country among those with an employee base of 500 to 999 workers

HOW YOU'LL MAKE A DIFFERENCE IN THIS ROLE (ESSENTIAL FUNCTIONS)

Under the supervision of the CEO, leads Agrace's Specialty Services (Dementia Programs, Adult Day Services, Cardiac Program, Community Grief, Age at Home, and others) with a vision that these hospice-adjacent services will be robust, financially successful, and well-integrated with Agrace's hospice program. This position ensures outstanding operational performance, including delivery of consistent, innovative, and continually improving services with a focus on balancing purpose and profit. The VP of Specialty Services ensures strong cross referrals among all programs and maintains systems for monitoring and accountability. This position drives continuous improvement to meet client and patient needs and ensures compliance with applicable standards and regulations. As a member of the executive leadership team (ELT), the incumbent drives agency-wide strategy development and execution toward achievement of Agrace's mission and vision.
  • Dementia Programs and Adult Day Services
    • Provides leadership and development for Agrace's entire Dementia Program. Communicates expectations and ensures quality is consistently delivered in accordance with agency policies, procedures, and guidelines as well as state and federal regulations, and professional administrative codes.
    • Leads the oversight, development, evaluation and adherence of operational policies, procedures, and service standards. Ensures appropriate mechanisms are in place to monitor performance and acts quickly to adjust operations to deliver quality services that have strong financial performance.
    • Ensures delivery of goals within the framework of the agency Strategic Plan and Annual Operating Plan (AOP).
    • Monitor and respond to trends in client and caregiver satisfaction and other quality metrics, ensuring that interventions occur when performance falls short of expectations.
    • Ensures appropriates staffing models are in place as well as continual monitoring mechanisms that anticipate incremental staffing needs due to growth, technology, etc.
    • Leads seamless continuity in service delivery.
    • Partner with leaders to establish community relationships to further program goals.
    • Monitors quality indicators, keeps abreast of trends, and takes corrective action when performance is falling short of expectations.
    • Ensures there is frequent and effective collaboration with all Agrace programs and services.
  • Other Specialty Services (Cardiac, Community Grief, Age at Home, and others)
    • Provides oversight and leadership for all specialty services, ensuring the team adheres to excellent customer service standards and achieves volume targets.
    • Keeps abreast of trends in client satisfaction and other quality metrics, ensuring that interventions occur when performance falls short of expectations.
    • Ensures there are periodic systemic reviews and revisions of operating policies and procedures.
    • Ensures there is ongoing, quality training for caregivers and staff.
    • Ensure programs adhere to code requirements, best practice, and quality/customer services standards.
    • Monitors and responds to trends in client and caregiver satisfaction and other quality metrics, ensuring that interventions occur when performance falls short of expectations.
    • Works closely with leaders to achieve budgeted targets, removing obstacles and providing resources when appropriate.
    • Leads the development and operations of other specialty services in alignment with the agency's Strategic Plan.
  • Strategic Planning & Leadership
    • Develops a strong leadership team capable of leading and managing a growing, world-class organization. Mentors and coaches leaders as appropriate. Develops leadership succession plans.
    • Leads Agrace departments with vision and strategic oversight and promotes a culture that reflects the agency's values, encourages good performance, and rewards productivity.
    • Collaborates with other leaders to effectively communicate and implement new initiatives.
    • Serves as a resource to staff on operations issues, current trends in specialty services, as well as state and federal regulations.
    • Actively participates and occasionally drives efforts related to Strategic Plan and Annual Operating Plan development.
    • Understands and participates in responses to regulatory inquiries including, but not limited to, tri-annual certification surveys and complaint surveys. Builds important relationships with other agencies who oversee, accredit, or license Agrace's programs.
    • Participates in the shared responsibility among the Executive Leadership Team to ensure accessibility of senior leadership to front-line staff in the event of an emergency or critical situation.
    • Actively participates in service recovery efforts, as needed.
    • Understands and drives emergency response plans.
    • Participates in the development and execution of Agrace's Enterprise Risk Management program.
    • Represents the post-acute industry and Agrace in the community, state and nationally.
    • Develops and maintains beneficial relationships with clinical partners to generate interest in Agrace and its services.
    • Develops future leaders within the organization.
    • Acts as a role model for leaders and staff with enthusiasm, focus, compassion, and fun.
    • Contributes to the analysis and evaluation of financial statements and other indicators of performance, as well as leads opportunities to improve efficiency, reduce cost, increase revenue, and improve overall organizational performance.
  • Manage Staff
    • Ensures leadership team members are effective and successful.
    • Hires, trains, engages, and retains department staff capable of executing strategy and operational performance within their areas of responsibility.
    • Assigns, directs, and verifies the work of direct reports.
    • Assesses staff performance and provides feedback, coaching, correction, and development opportunities.
  • Other Duties
    • Participate in internal work groups, meetings, and committees relative to position responsibilities.
    • Ensures compliance with Agrace policies and protocols, state, federal, and other regulations.
    • Executes other duties as assigned by the CEO.
YOU BRING (EXPERIENCE & QUALIFICATIONS)
  • Bachelor's degree in nursing, business, or other related degree,
  • Master's degree in nursing, business, or healthcare administration, preferred.
  • 10 years' progressive leadership experience with full accountability for quality and financial outcomes and oversight, coaching, and development of leadership and staff position.
  • Minimum of 5 years prior leadership experience in a healthcare business, including experience working as part of a cross-functional executive leadership team, developing organizational culture, strategy, and policy.
  • Demonstrated successful performance leading multiple client/patient services of a healthcare entity with integrity, compassion, collaboration, excellence, and stewardship.
  • Certified Aging Services Professional (CASP) certification, preferred.
  • Certified Director of Assisted Living (CDAL) certification, preferred.
  • Demonstrated experience in proactively seeking opportunities to monitor and improve client, resident, patient, family experiences.
  • Demonstrated success in developing collaborative partnerships, including collaboration with competitors.
  • Demonstrated experience in quality, compliance and establishment of reporting and assessment mechanisms for continual review and improvement of all aspects of operations, including regulatory compliance, quality, and operational efficiency, in a healthcare environment.
  • Knowledge and experience with health care delivery systems, policies, accreditation standards, laws, regulations, and reimbursement practices required; assisted living facility knowledge and experience preferred.
  • Ability to demonstrate exceptional theoretical and practical knowledge of best practices.
  • Experience conceiving, designing, developing, and executing strategic plans, business plans, project plans and administrative policies and procedures.
  • Ability to work with diverse resident, client, and patient populations.
  • Ability to maintain organizational confidentiality which includes, but is not limited to, information about residents, clients, patients/families, volunteers, employees, donors, and agency processes.
  • Experience presenting to and collaborating with Boards of Directors and Board committees strongly preferred.
  • Ability to build relationships with and work effectively with Boards of Directors, leadership, regulators and surveyors, health care providers, researchers, staff, volunteers, patients and families, and the general public.
  • Ability both to lead the specialty service operations and to be a leader throughout the business; to model the mission and vision, create an environment of integrity and high trust, attract and retain the best talent, engage in healthy debate, challenge the assumptions of others and self, be a teacher and a learner and inspire and motivate others to achieve high goals.
  • Ability to conduct research in best practices, facilitate dialogue and decision-making, set strategy and direction, lead change, develop, implement, and track initiatives and maintain accountability.
  • Ability to demonstrate polished and effective written and verbal communication skills, including group presentation skills and the ability to relate to varied audiences within and outside the agency.
  • Ability to collect, review and analyze data.
  • Ability to solve complex problems.
  • Ability to think creatively and develop recommendations to improve the effectiveness and efficiency of processes and systems.
  • Ability to function effectively in a fast-paced and changing environment with multiple priorities and objectives; to operate with a sense of urgency while maintaining flexibility and effectively manage priorities and meet deadlines.
  • Valid Wisconsin driver's license and car insurance. Must have access to an automobile in good operating condition.
  • Intermediate Microsoft Office Suite skills
  • Ability to work effectively and cooperatively with others
  • Experience using industry specific software
  • Ability to communicate financial/business/technical/clinical information to all levels of the organization
  • Experience developing policy and procedure
  • Experience in project management, strategic planning and execution, budgeting, and controlling costs
  • Ability to use proper body mechanics and standard precautions
  • Ability to be flexible in time and task to meet organizational needs


Don't meet these qualifications as written? We would still love to talk about roles at Agrace: Join Here

At Agrace we are strengthened by the diverse experiences, cultures and traditions of our staff, patients, and clients.

Together, we pursue a vision of equity-in which every Agrace staff member is treated fairly, and every patient and client experiences the respectful, individualized care they need and deserve.

We foster a culture of belonging and inclusion that celebrates people's uniqueness and leads to meaningful, empathetic connections.

Agrace HospiceCare is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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