Customer Service Specialist

1 week ago

Harrisonburg, United States City of Harrisonburg Full time
Salary: $15.96 Hourly

Location : Harrisonburg, VA

Job Type: Part-Time

Job Number: 6428 - (Nov 2024)

Department: Parks & Recreation

Opening Date: 11/07/2024

Closing Date: Continuous

FLSA: Non-Exempt

Description

Are you looking for a part-time job that allows you to interact with others in a fun environment at the award-winning Heritage Oaks Golf Course? If so, consider applying for the City of Harrisonburg Parks and Recreation Department's Customer Service Specialist - Golf position

The Customer Service Specialist - Golf is a part-time position (no benefits) and a preferred hiring rate of $15.96 per hour. The ideal candidate for this position will work approximately 20-28 hours weekly and provide exemplary customer service while supporting both indoor and outdoor functions of the Heritage Oaks Golf Course operations.

In the Customer Service Specialist - Golf position, you'll:
  • Interact with customers in-person and via telephone to provide information in response to inquiries and resolve customer requests;
  • Operate office equipment to perform daily functions, including routine data entry, collecting fees, and issuing receipts of payment;
  • Maintain daily records, including but not limited to reconciling cash on hand with daily receipts, preparing end-of-day receipt records, and preparing deposits;
  • Ensure the facility operates efficiently, which includes controlling the movement of traffic in and out of the area, monitoring the conduct of patrons at the facility, and making announcements and paging individuals as needed;
  • Ensure the facilities are in proper working order and ready for public usage by maintaining the facilities and storage areas in a clean and orderly fashion, picking up golf balls from the driving range daily and as needed, picking up trash/debris/rocks, filling water coolers and divot bottles, maintaining cleanliness of the golf pro shop, maintaining cleanliness of the golf cart storage shed, maintaining cleanliness of the outdoor area surrounding the golf pro shop, and preparing, moving, cleaning, and properly storing any and all carts for use by the public;
  • Open and close the golf pro shop, as needed;
  • Complete inventory, as needed;
  • Act as a public relations person by promoting the Golf course services and events, as needed.
A list of the ideal candidate's knowledge, skills, and abilities is available in the
Minimum Qualifications

Minimum Requirements:
  • Completion of the tenth grade and at least 16 years of age. High school diploma or GED preferred. An equivalent combination of education and experience may be considered.
  • Valid driver's license is required.
  • Availability to work a minimum of 20 hours per week and to work a flexible schedule, including days, nights, weekends, and holidays, as needed.
  • Experience as a cashier or with a POS system and some experience providing customer service preferred but not required for consideration.
The selected candidate for this position will be subject to the following screenings and must receive satisfactory results:
  • DMV record review; and
  • Criminal background check.

Supplemental Information

To Apply: In order to be considered, all candidates must submit a complete City of Harrisonburg online employment application, including previous work experience and education history. This position may close at any time after 10 calendar days. (posted 11/07/2024)

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability or veteran status.

The City of Harrisonburg is an Equal Opportunity Employer.

Full-time employees are eligible for a comprehensive benefits package that includes:
  • Health and Vision Insurance
  • Dental Insurance
  • Paid Leave
  • 15.5 paid holidays
  • Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Life Insurance
  • Flexible Spending Accounts - Medical and Dependent Care
  • Health Savings Account
  • Virginia Retirement System
  • Deferred Compensation Plan through MissionSquare
  • Employee Assistance Program
Additionally, the City is a qualified employer under the Public Service Loan Forgiveness (PSLF) Program, which may qualify you for student loan forgiveness if you meet the PSLF Program requirements.

01

What is your highest level of education?
  • Less than 10th Grade
  • Completed 10th Grade
  • Attended High School
  • High School Graduate
  • GED
  • Attend College
  • College Graduate
  • Attended Graduate School
  • Master's Degree
  • Graduate study beyond Master's
  • Ph.D. or professional degree


02

Will you be at least 16 years of age or older prior to hire date (approximately 3 weeks after initial application date)?
  • Yes
  • No


03

Which of the following driver's license do you possess?
  • No Valid Driver's License
  • Valid Driver's License
  • Valid Commercial Learner's Permit
  • Valid Commercial Driver's License (Class A or B)


04

Are you available to work a minimum of 20 hours per week?
  • Yes
  • No


05

Are you available to work a flexible schedule, including days, nights, weekends, and holidays?
  • Yes
  • No


06

Please select which areas listed below in which you have experience:
  • Customer Service
  • Cashier (i.e. cash handling, etc.)
  • Neither of the Above


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