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Loan Servicing Specialist I

3 months ago

Marion, United States Banterra Full time
Summary: Responsible for performing general loan servicing duties. Prepare consumer and commercial loan documentation, process adjustments to loan files and related data in core processing system, maintain accurate records with accuracy and completeness. Responsibilities: include but are not limited to the following. Other duties may be assigned.
  • Review and originate automated loan payment transfers, process payments and handle general inquiries.
  • Review file change requests for accuracy and policy compliance prior to inputting into core processing system.
  • Verify the Bank's core processing system accurately reflects the terms and conditions of all loan onboarding documents while ensuring adherence to Bank policy.
  • Onboard and review loan transactions while maintaining accurate coding, alignment with loan contracts, and balanced transactions.
  • Prepare and distribute daily loan reports, notices, and database information to various team members.
  • Complete various account and process reconciliation functions, both daily and monthly.
  • Review loan activity and respond to credit inquiries and disputes in a timely manner.
  • Assist with escrow account analysis, disbursement, balancing, and posting function.
  • Complete necessary research and provide professional responses to both internal and external customer inquiries.
  • Prepare loan documents for commercial and consumer loans, ensuring that all necessary documentation has been collected, approvals have been granted, and all standard compliance requirements have been fulfilled.
  • Participate in process improvement discussions to identify efficiencies in workflow and improve quality.
All employees are expected to protect the information and assets of the organization through heightened awareness of information security, cyber security, and risk management best practices, as well as complying with all applicable laws, regulations, and organizational policies. Qualifications and Skills: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Education/Experience:
  • High School diploma or equivalent.
  • Data entry or professional office experience preferred.
Knowledge/Skills/Abilities:
  • Strong organizational skills and attention to detail.
  • Strong customer service orientation.
  • Ability to problem solve, prioritize tasks, and meet required deadlines.
  • Ability to respond to common inquiries or complaints from customers, co-workers, or vendors.
  • Ability to write routine correspondence and communicate effectively and tactfully, orally and in writing with employees, customers, vendors and management.
  • Ability to define problems, collect data, establish facts and draw valid conclusions.
  • Must understand and comply with company policies and procedures.
  • Ability to maintain a friendly, helpful and courteous attitude when working with customers or co-workers under diverse conditions.
  • Ability to accurately and quickly complete standard mathematical and finance related calculations.
  • Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
  • Ability to use a calculator, computer, and applicable software.
  • Ability to use Microsoft Office Programs, specifically Word, Outlook, Teams and Excel.
  • Must have the ability to learn and operate various databases and loan origination software systems.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must have the ability to lift and carry 25 pounds for a distance of 50 feet. Intent and Function of Job Descriptions: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills or working conditions. The duties and responsibilities enumerated are essential job functions except for those that begin with the word "May." Banterra promotes an Equal Employment Opportunity workplace which includes reasonable accommodation of otherwise disabled applicants and employees. In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization. Job descriptions are not intended as and do not create employment contracts. Banterra maintains its status as an at-will employer. Banterra Bank is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, disability, protected veteran status, or any other characteristics protected by law.