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Manager, Quality Assurance, Bakery

4 months ago

Miami, United States Restaurant Brands International Full time
About Restaurant Brands International:

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 100 countries. RBI owns four of the world's most prominent and iconic quick service restaurant brands - TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

Position Overview:

Reporting to Director Quality Assurance North America, this position is responsible for ensuring the food safety, quality, and consistency of the Bakery Commodities for all RBI brands in North America with primary responsibility for the quality of the buns and rolls for Burger King, Popeyes, and Firehouse Subs in USA.

Key Responsibilities:
  • Monitors and improves quality of the existing RBI bakery products and suppliers, through audits, specification compliance, complaint programs and other RBI Quality Assurance systems.
  • Certifies facilities and endorses new products from existing and new suppliers to ensure the production of bakery products to RBI standards. Provides in-plant support for new product launches and advises Product Innovation and Supply Chain teams. Accountable for success of product commercialization and supporting s the introduction of new products during rollouts.
  • Monitors supplier performance through standardized testing and product evaluation reports, creates ad hoc reports to characterize supplier and product performance and creates culture of continuous improvement within supplier base. Screens, investigates, and follows up on bakery product complaints, and ensures suppliers corrective actions to mitigate non conformances.
  • Participates in multidisciplinary projects and teams to maintain and enhance food safety, quality consistency, profitability, and other related matters with respect to RBI business functions (Product Innovation & Marketing, Operations, Supply Chain) and Franchisees, representing the QA function internally and externally as RBI Bakery Subject Matter Expert.
  • Acts as QA bakery technical expert in crisis situations by executing investigations and providing advice to the Crisis Management Team on supply issues and actions with safety implications and perceptions.
  • Participates in on-going enhancement of RBI QA processes, standards, and continuous improvement programs, especially of the RBI Supplier Quality Scorecard.
Qualifications:
  • Bachelor's degree in Food Science, Food Technology, Technical Sciences or related fields
  • 3+ years of Industrial Bakery work experience, preferably in Food Service /QSR supply environment
  • Knowledge of bakery current and advanced manufacturing, including ingredient functionality and troubleshooting.
  • Quality Assurance experience in production environment
  • HACCP Certified. Knowledge of Product Safety principles to monitor supplier food safety/good manufacturing practices
  • Familiar with Statistical Process Control and Process Capability
  • Understanding of bakery quality and sensory attributes and relevant laboratory testing procedures and processes to monitor supplier performance standards
  • Ability to travel regularly to visit suppliers.
Skills:
  • Strong analytical and problem-solving mindset with aptitude to interpret technical data to make sound product performance decisions
  • Effective communication, organizational, and time management skills
  • Strong teamwork and interpersonal skills, and ability to interact with diverse stakeholders
  • Excellent project management skills. Ability to work and thrive in a fast-paced and deadline-driven environment


Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.