Counter Sales

4 months ago

Concord, United States Hubbard Pipe & Supply Inc. Full time

Hubbard Supplyhouse is seeking an energetic, self-motivated individual to join our family-like atmosphere. We are a plumbing, lighting, and irrigation distributor that assists local builders, plumbers, and homeowners in the creation of beautiful living spaces with kitchen and bath fixtures, as well as residential and commercial lighting. We are a family-owned, Christian company that believes in taking care of our customers and employees. The ideal candidate will have previous sales experience, enjoy working with customers to help direct their vision into a reality and excel in a "team first" work environment.

The Counter Salesperson will increase sales and customer satisfaction by efficiently and courteously assisting walk-in and telephone customers in the selection and acquisition of needed products, by applying technical knowledge to satisfy customer needs.

Responsibilities And Duties

Customer Service Results and Responsibilities

  • Answers incoming telephone calls and greets customers who walk in the store. Handles multiple customers and customer requests simultaneously while maintaining a friendly and professional manner.
  • Assists customers in making product selections by asking questions and actively listening to identify customer needs. Assists with system or product troubleshooting and answering technical questions. Identifies alternate or substitute products to meet customer needs.
  • Researches and sources products for customers using a variety of tools.
  • Enters sales orders into Eclipse ERP for invoicing or cash payments. Processes customer returns and warranties following company guidelines.
  • Follows up promptly on all customer requests for information, quotes, alternative parts and delivery dates. Proactively communicates with customers about any expected delays or issues with their order.
  • Develop good working relationships and rapport with customers. Greets regular customers by name.
  • Maintains the highest standards in cleanliness and appearance of the showroom through stocking shelves, housekeeping, creating displays, etc.
  • Resolves customer complaints and disputes in a timely, professional manner that balances customer requests with business needs.
  • Follows company pricing and credit guidelines
Sales Results and Responsibilities
  • Prepares and issues sales quotes following company guidelines. Follows up on quotes to secure sales.
  • Educates customers/prospects re: the variety of products available for sale and the benefits of shopping at Hubbard Pipe and Supply
  • Increases customer satisfaction and store profitability by proactively recommending additional items a customer might need and promotions that might interest them.
  • Uncovers and communicates sales lead information to outside sales staff and management.
  • Promotes surplus, sale, discounted, and obsolete inventory to customers in order to maintain proper inventory levels and communicates unexpected increases or decreases in product demand and inventory to purchasing or management.
General Results Responsibilities
  • Maintains knowledge of new and existing products and inventory by participating in training and seeking knowledge from experienced staff members and factory reps.
  • Assists in receiving, shipping, and general warehouse duties as needed.
  • Completes all transactions and necessary paperwork accurately and in a timely manner.

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