Customer Service Representative

13 hours ago

Chicopee, United States UFP Technologies Full time

About UFP Technologies: UFP Technologies is a designer and custom manufacturer of comprehensive solutions for medical devices, sterile packaging, and other highly engineered custom products. UFP is an important link in the medical device supply chain and a valued outsource partner to most of the top medical device manufacturers in the world. The Company's single-use and single-patient devices and components are used in a wide range of medical devices and packaging for minimally invasive surgery, infection prevention, wound care, wearables, orthopedic soft goods, and orthopedic implants. UFP Technologies, Inc. offers a competitive benefits package, including but not limited to: Medical, Dental, Vision, Life, Disability Insurance 401K with a matching contribution Paid time off, Paid holidays, Employee discounts and much more Location: This position will be on-site full-time in Chicopee, MA. The position holder will need to be within commuting distance (within 45 min). Customer Service Representative Summary: Under the direction of the Operations Manager - MedTech, the Customer Service Representative is engaged in handling orders, telephone and other inquiries from customers. Complies with customer service policies and procedures to ensure consistent customer service and satisfaction to our medical customers. Recommends corrective action, maintains records regarding customer requests and determines work procedures/schedules to expedite workflow. Provides support to outside salespeople on key customer accounts. Customer Service Representative Duties and Responsibilities: Responsible for communicating customer specifications and requirements to engineering/estimators, i.e., Request for Quote (RFQ). Responsible for handling every aspect of a customer's purchase order, including, but not limited to, the timely verification of data and accurate entry of order information into the order entry systems. Works with purchasing and production personnel as required to define delivery dates, communicate delivery commitments to customers, and follow up with written acknowledgments. Serves as customer advocate driving improvements in service levels as needed. Acts as a point of contact for the field sales team to identify, investigate, and clarify problems and determine quick and effective resolutions. Communicates proper billing terms, agreements, and conditions to Accounts Receivable. In some cases (i.e., government contracts) processes invoices. Handles Return Merchandise Authorization (RMA)'s and credits through the accurate and timely entry of data into the Customer Relationship Management (CRM) database. Provides and monitors the metric for on-time delivery, order fulfillment, and cycle time. Ensures continued improvement of service levels and provides corrective actions to sustain customer service levels. Supports continuous improvement efforts as required. Maintains overall service continuity between customer service/inside sales, outside sales, engineering, and operational personnel to ensure that customer service levels are maintained. Manages special projects as assigned by manager. Remains accountable for all commitments made. Confirms quotes through database with customers. Performs all other duties as assigned or needed. Customer Service Representative Qualification Requirements: High school diploma or general education diploma (GED), and One-year customer service or sales experience, preferred. Epicor experience, preferred. Excellent organizational skills. Detail-oriented and accurate with input. Good written and verbal communication skills. Strong customer relations skills. To apply for this job please create a profile with us through our online application system. Click the "Apply" box in the upper right-hand corner to start the application process. Or, if you already have a social media account with LinkedIn, Google, or Facebook you can use your log in credentials to apply. UFP Technologies, Inc. is an Equal Opportunity/Affirmative Action employer Minorities/Women/Veterans/Disabled. J-18808-Ljbffr

  • Customer Service Representative

    1 month ago

    Chicopee, United States U-Haul Full time

    Location: 878 Memorial Dr, Chicopee, Massachusetts 01020 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    1 week ago

    Chicopee, Massachusetts, United States Metro Chrysler Jeep Dodge Full time

    At Metro Chrysler Jeep Dodge, we are seeking a highly motivated Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional customer service to individuals who are having their vehicles serviced. This is a fast-paced position in a busy service environment.The successful candidate will have excellent...

  • Customer Service Representative Fueler/Washer

    3 weeks ago

    Chicopee, United States Penske Truck Leasing Co., L.P. Full time

    30 Fuller Rd Chicopee, MA, 01020 Pay: $23.00/hr Whats the Job? Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, youll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be the face of Penskethe person greeting...

  • Customer Service Representative Fueler/Washer MA

    3 weeks ago

    Chicopee, United States Penske Truck Leasing Co., L.P. Full time

    30 Fuller Rd In order to make an application, simply read through the following job description and make sure to attach relevant documents. Chicopee, MA, 01020 Pay: $23.00/hr What’s the Job? Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you’ll do exactly that. You...

  • Customer Service Representative Fueler/Washer MA

    3 weeks ago

    Chicopee, United States Penske Truck Leasing Co., L.p. Full time

    30 Fuller RdIn order to make an application, simply read through the following job description and make sure to attach relevant documents. Chicopee, MA, 01020 Pay: $23.00/hr What’s the Job? Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you’ll do exactly that. You...

  • Customer Service Representative Fueler/Washer MA

    2 weeks ago

    Chicopee, United States Penske Truck Leasing Co., L.p. Full time

    30 Fuller RdIn order to make an application, simply read through the following job description and make sure to attach relevant documents. Chicopee, MA, 01020 Pay: $23.00/hr What’s the Job? Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you’ll do exactly that. You...

  • Customer Service Representative Fueler/Washer MA

    1 week ago

    chicopee, United States Penske Truck Leasing Co., L.P. Full time

    30 Fuller Rd Chicopee, MA, 01020 Pay: $23.00/hr What’s the Job? Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you’ll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be the face of Penske—the person...

  • Customer Service Representative Fueler/Washer MA

    4 weeks ago

    Chicopee, United States Penske Truck Leasing Co., L.p. Full time

    30 Fuller Rd Chicopee, MA, 01020 Pay: $23.00/hr What’s the Job? Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you’ll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be the face of Penske—the person...

  • Customer Service Representative Fueler/Washer MA

    4 weeks ago

    chicopee, United States Penske Truck Leasing Co., L.P. Full time

    30 Fuller Rd Chicopee, MA, 01020 Pay: $23.00/hr What’s the Job? Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you’ll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be the face of Penske—the person...

  • Customer Service Representative Fueler/Washer MA

    4 weeks ago

    Chicopee, United States Penske Truck Leasing Co., L.P. Full time

    30 Fuller Rd In order to make an application, simply read through the following job description and make sure to attach relevant documents. Chicopee, MA, 01020 Pay: $23.00/hr Whats the Job? Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, youll do exactly that. You will...

  • Service Writer/ Customer Service Advisor

    2 months ago

    Chicopee, United States Brad's Service Center Full time

    Position: Service Writer / Customer Service Advisor Job Responsibilities: Answer phones, document customers concerns, and schedule customer appointments In conjunction with GM and other customer service advisors, serve as key point of contact for customers via phone and in-person methods of communication Assist shop general manager in assigning work,...

  • Customer Service Representative Fueler/Washer

    1 week ago

    Chicopee, Massachusetts, United States Penske Truck Leasing Co., L.P. Full time

    Penske Truck Leasing Co., L.P. is seeking a skilled Customer Service Representative Fueler/Washer to join our team in Chicopee, MA. This exciting opportunity offers a competitive salary and the chance to grow your career in a dynamic environment.About the JobWe are looking for a customer-focused individual who can provide exceptional service to our customers...

  • Patient Service Representative

    5 months ago

    Chicopee, United States Dental Care Alliance Full time

    Overview: We are looking for a Patient Service Representative in Chicopee, Massachusetts to join our clinical team by providing a high level of patient service and satisfaction while operating in a team-based environment. This person will be a support person to all of the staff members and patients in his/her office. They will answer phones, handle patient...

  • Customer Service Associate

    1 week ago

    Chicopee, Massachusetts, United States Wal-Mart Stores , Inc. Full time

    **Job Summary:**We are seeking a highly skilled Customer Service Associate to join our team at Wal-Mart Stores, Inc. in Chicopee, MA. As a Customer Service Associate, you will play a vital role in ensuring that our customers have a positive experience when interacting with us. You will be responsible for providing exceptional customer service, handling cash...

  • Home Team Associate

    3 weeks ago

    Chicopee, Massachusetts, United States Walmart Full time

    Job Overview: Home associates play a vital role in ensuring a positive customer experience on the sales floor. Their primary responsibilities include greeting customers, offering assistance, and recommending merchandise based on customer needs. They also maintain Home displays throughout the day to ensure a visually appealing shopping environment.Benefits:...

  • Retail Sales Representative

    1 week ago

    Chicopee, Massachusetts, United States Wal-Mart Stores , Inc. Full time

    **Job Description:**As a Retail Sales Representative at Wal-Mart Stores, Inc., you will be responsible for providing an exceptional shopping experience for our customers. You will be working in a fast-paced environment, where you will be juggling multiple tasks at once while maintaining a positive attitude and delivering outstanding customer...

  • Customer Service Associate for Catering and Concessions

    4 days ago

    Chicopee, Massachusetts, United States Cortland Dental & Braces - a Benevis company Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate for Catering and Concessions. This is an exciting opportunity to work in a fast-paced environment, providing exceptional service to guests at various events.Key ResponsibilitiesDeliver outstanding customer service to guests at...

  • Business Development Representative

    1 week ago

    Chicopee, Massachusetts, United States Carrier Full time

    **Company Overview**Carrier is a leading global provider of healthy, safe, and sustainable building and cold chain solutions. With a world-class, diverse workforce and business segments covering HVAC, refrigeration, and fire and security, we deliver safer, smarter, and more sustainable services that make a difference to people and our planet.We revolutionize...

  • Client Services Rep

    1 week ago

    chicopee, United States Penske Truck Leasing Co., L.P. Full time

    30 Fuller Rd Chicopee, MA, 01020 Pay: $23.00/hr What’s the Job? Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you’ll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be the face of Penske—the person...

  • Customer Support Professional

    1 week ago

    Chicopee, Massachusetts, United States beBee Professionals Full time $30,000 - $45,000

    Job Description:We are looking for a dedicated Customer Support Professional to join our team in the United States.Key Responsibilities:Respond to customer inquiries via various communication channels.Resolve customer issues by providing accurate information and solutions.Maintain a positive, empathetic, and professional attitude toward customers at all...