Customer Service Representative

6 months ago


Gulf Shores, United States Roberts Air Conditioning Full time

Overview:

Looking to TRADE UP to a better opportunity? Roberts Air Conditioning is looking for a self-motivated individual with a positive attitude to join our growing and dedicated Customer Support team. The Customer Service Representative is paid hourly plus opportunity for spiffs and commissions. ?

Why join our team:

We care for our employees' well-being and structure our company so that our front-line employees are rewarded appropriately for their hard work.

  • Uncapped Pay Potential

  • Medical, Prescription, Dental, Vision Insurance

  • Disability and Term Life Insurance

  • Matching 401(k)

  • On-going training & development and growth opportunities

  • Paid Holidays

  • Paid Time Off (PTO)

What you will do:

  • Manage incoming calls from customers

  • Schedule and manage customer estimates

  • Identify and assess customers needs to achieve full satisfaction of work provided

  • Manage customer and technician schedules

  • Renew and manage maintenance agreements

  • Build relationships with customers and provide top-level service and support

  • Maintain accurate and detailed records of customer needs, requests, and tasks performed

  • Appropriately handle and de-escalate customer complaints and concerns

Who you are:

  • 1-5 years of call center or customer support experience preferred

  • Valid drivers license with clean motor vehicle record

  • Experience with MS Office products preferred

  • Experience with Service Titan preferred

Who we are:

We are a family-owned and operated company with a small business feel but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.

We prioritize our employees?and welcome you to the family through on-going training and unmatched rewards, like full benefits, and a matching 401(k).

If this sounds like the perfect opportunity for you, dont wait Apply today

We are an Equal Employment Opportunity Employer

Job Type: Full-time

Salary: $15.00-$19.00/hour

Benefits:

  • Matching 401(k)

  • Health Insurance

  • Dental and Vision Insurance

  • Life and Disability Insurance

  • Paid Time Off

  • Ongoing Training and Development

Ability to commute/relocate:

  • Gulf Shores, AL: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Call Center or Customer Support (1+ year required)

Work Location: In person

Qualifications:

Who WE Are:??

?

We are a family-owned and operated company, with a small business feel, but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.??

?

We prioritize our employees?and welcome you to the family through on-going training, and unmatched rewards, like full benefits, and a 401k match. With no salary cap, your effort determines your paycheck ???

If this sounds like something you would like to join for a long-term career move, apply today??

Responsibilities:

What you will do:

  • Call customers from prior day for quality check
  • Call maintenance customers and schedule visits
  • Call on customer list to offer promotions
  • Follow up on reviews positive and negative
  • General inbound customer service

What you bring:

  • Previous customer service experience
  • Strong attention to details
  • Conscientious, team player
  • Honesty integrity, quality craftsmanship and a good attitude
  • Clear background check and drug screen


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