Bilingual Customer Service Representative II
22 hours ago
Maximus is currently looking for a Bilingual Customer Service Representative II (Spanish) to join our growing team . This position is responsible for providing face-to-face and telephonic enrollment and outreach services to New York Medicaid recipients . In this position you will maintain an active Certified Application Counselor (CAC) certification and assist with special projects, administrative tasks, and new hire training.
This position is ONSITE and works in an LDSS/HRA office located in Goshen, NY.
What you will receive:
Work/Life Balance Support - Flexibility tailored to your needs
Competitive Compensation - Bonuses based on performance included
Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
Diversity, Equity, and Inclusion Initiatives - Join a workplace committed to fostering diversity and inclusion.
Tuition Reimbursement - Invest in your ongoing education and development.
Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
Professional Development Opportunities: Participate in training programs, workshops, and conferences.
Essential Duties and Responsibilities:
- Engage in outreach activities (phone calls, home visits, and community presentations) according to project protocols.
- Deliver individual and group outreach presentations to recipients and community members.
- Educate recipients about program offerings and enrollment options.
- Introduce managed care choices to recipients and aid in navigating health care and dental plans.
- Cultivate positive relationships with county staff, state agencies, community groups, and recipients.
- Input data directly into specified internal automated systems following project policies.
- Develop and sustain familiarity with the community, actively participating in local events, health fairs, and related activities as required.
- Support fellow team members in managing and completing daily tasks.
- Interface and maintain professional and positive relationships with HRA/LDSS county staff and clients
- Conduct appointments to assist CYES Program eligible consumers complete their Medicaid application.
- Assist Call Center Operations and other departments as determined by project management to meet business needs
- Regular member of a processing unit within the Outreach department: EEU, Data Entry, and Manual Notices
- Conduct shadowing / training activities with new hires
- Works in assigned special projects
- Maintain Certified Application Counselor CAC active certification
- Conduct Certified Application Counselor (CAC) tasks in select counties
- Maintain updated knowledge of the New York Medicaid Choice Project
- Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position
- Perform other duties as assigned by Management
Minimum Requirements
- High school diploma or GED required and 6+ months of relevant professional experience required, or equivalent combination of education and experience.
- Must be able to speak, read, and write in English and Spanish fluently
- Prior work experience in customer service, data entry and or data processing
- Experience working with MS office applications (Excel, PowerPoint & Word)
Preferred Experience
- Some college or college degree
- Experience with New York Medicaid
- 2+ years of experience in customer service or related position
Home Office Requirements
-Candidates must have their own laptop/computer equipment with Windows 10 Operating System or above.
-Reliable high-speed internet service
-Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity
-Minimum 5 Mpbs upload speeds
#NYMC #LI-Onsite
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Minimum Salary
$
19.50
Maximum Salary
$
19.50
-
Phlebotomist Patient Services Representative
1 month ago
Goshen, United States GTT, LLC Full timeJob Title: Phlebotomist Patient Services RepresentativeContract Duration: 6 MonthsPay range $20 - $21.79/hrWork Type: Onsite, 1st ShiftLocation: Goshen, NYAbout the Role:As a Patient Services Representative II, you will be the face of our company, interacting with patients and ensuring a positive and efficient experience. You will draw blood samples, prepare...
-
Goshen, United States Penske Truck Leasing Full timeWork Location: 1768 Eisenhower Dr N. Goshen, IN 46526 What’s the Job? Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you’ll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be the face of Penske—the...
-
Goshen, United States Penske Truck Leasing Full timeWork Location: 1768 Eisenhower Dr N. Goshen, IN 46526What’s the Job?Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you’ll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be the face of Penske—the...
-
Goshen, United States Penske Full timeWork Location: 1768 Eisenhower Dr N. Goshen, IN 46526 What's the Job? Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you'll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be the face of Penske-the person...
-
Goshen, United States Penske Truck Leasing Full timeWork Location: 1768 Eisenhower Dr N. Goshen, IN 46526 Whats the Job? Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, youll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be the face of Penskethe person...
-
GOSHEN, United States Penske Truck Leasing Full timeWork Location: 1768 Eisenhower Dr N. Goshen, IN 46526 What’s the Job? Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you’ll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be...
-
Goshen, United States Penske Truck Leasing Full timeWork Location: 1768 Eisenhower Dr N. Goshen, IN 46526What's the Job?Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you'll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be the face of Penske—the person...
-
GOSHEN, United States Penske Truck Leasing Full timeWork Location: 1768 Eisenhower Dr N. Goshen, IN 46526 What’s the Job? Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you’ll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be...
-
Goshen, United States Penske Truck Leasing Full timeWork Location: 1768 Eisenhower Dr N. Goshen, IN 46526 What’s the Job? Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you’ll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be the face of...
-
Goshen, United States Penske Truck Leasing Full timeWork Location: 1768 Eisenhower Dr N. Goshen, IN 46526 What’s the Job? Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you’ll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be the...
-
Customer Service Representative
4 days ago
Goshen, Indiana, United States Burlington Full timeKey Responsibilities: Deliver exceptional customer service with a positive, professional attitude Accurately and efficiently process transactions on register Process layaways, returns, and exchanges with a focus on customer satisfaction Perform other tasks as assigned by manager to ensure store operations run...
-
Customer Service Representative
1 week ago
Goshen, Indiana, United States Giant Food Full timeBe Part of Something Big:Giant Food is more than just a grocery store – we're a community-driven company that strives to make a positive impact on our customers' lives. As a Grocery Store Clerk, you will be an integral part of our team, working closely with colleagues to deliver exceptional customer experiences and maintain a clean and organized store...
-
Patient Service Representative
1 month ago
Goshen, United States WMC Health Network Full timeSummary: The Patient Service Representative is responsible for supporting licensed practitioners in delivering high quality medical care to all patients. This position is accountable for efficient patient care flow as well as non-clinical office functions. Responsibilities: Assists patients in the checking in/checking out process and completing necessary...
-
Phlebotomist
3 weeks ago
Goshen, United States Spectraforce Technologies Full timeJob Title:Phlebotomist II duration- 6+ monthslocation-Goshen, NY 10924Shift- 8am- 4pm Monday through Friday alternate SaturdayssummaryThe Patient Services Representative II PSR II represents the face of our company to patients who come in, both as part of their health routine or for insights into lifedefining health decisions.The PSR II draws quality blood...
-
Customer Liaison Representative
1 week ago
Goshen, Indiana, United States Agile Defense Full timeAt Agile Defense, we understand that our success is directly tied to the satisfaction of our clients. That's why we're seeking a highly motivated and detail-oriented Customer Liaison to support the Office of Naval Intelligence.Job DescriptionWe are looking for a proactive individual who can manage client relationships, anticipate customer needs, and provide...
-
Service Representative
8 months ago
Goshen, United States Forest River, Inc Full timeResponsibilities Take parts orders form clients through phone and email correspondences Provide dealers and customers intermediate technical assistance when needed Order parts on computer for vendors Qualifications Attention to detail and accuracy Basic computer skills Handle customer service by phone or in person
-
Senior Patient Service Representative
6 months ago
Goshen, United States WMC Health Network Full timeSummary: The Senior Patient Service Representative provides on-site lead for daily operations for the medical secretary. Serves as a liaison between Practitioners and patients to coordinate successful delivery of care and services. Responsibilities: Assists patients in the checking in/checking out process and completing necessary paperwork. Educates...
-
Customer Service Ambassador
4 days ago
Goshen, Indiana, United States Composites One Full timeAbout the RoleWe are seeking a highly skilled Customer Service Ambassador to join our team at Composites One. This is an exciting opportunity to work in a dynamic and rapidly growing organization.In this role, you will be responsible for delivering exceptional customer service to our clients, ensuring their needs are met and exceeded. As a key member of our...
-
Customer Service Ambassador
1 week ago
Goshen, Indiana, United States Savers | Value Village Full timeAbout UsSavers / Value Village is a purpose-driven company with a unique business model that prioritizes sustainability and community impact.As a Customer Service Associate, you will be part of a team that celebrates individuality and fosters a culture of inclusivity and diversity.What We OfferWe provide comprehensive onboarding and training to ensure our...
-
Customer Service Ambassador
4 days ago
Goshen, New York, United States QuickChek Full timeAbout QuickChek: As a leading convenience store chain, QuickChek is dedicated to delivering top-tier fresh food and beverages in a fast and friendly manner. We celebrate successes, encourage growth, and offer flexible scheduling for our 24/7 operations.Compensation: Pay rates start at $15.60 per hour, with consideration given to a wide range of factors...
