Hotel Front Desk Attendant

2 months ago

Hunter, United States Bluebird Hunter Lodge Full time
Description

We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today

Responsibilities

•Connect with the housekeeping department to ensure guest accommodations are ready
•Handle customer complaints as necessary
•Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests
•Bookkeeping: keep accurate records of all hotel guest account information
•Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information

Qualifications

•Well-versed in taking telephone calls and handling stressful situations
•1+ year of hotel industry experience or related job preferred
•High school graduate, GED recipient, or equivalent
•Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
•Exhibits working knowledge of Microsoft Office and reservation management systems

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