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Front Desk Supervisor
4 months ago
** Front Desk Supervisor - East Longmeadow, MA**
**Job Category****:** Guest Services
**Requisition Number****:** FRONT01415
Showing 1 location
**Job Details**
**Description**
* Work collaboratively with the Front Desk Attendants to maintain the front of the house as a friendly, guest-oriented location for leisure and recreation.
* Ensure that staff maintains a sanitary, organized, and presentable area.
* Plan, organize and control the operations of the amusement areas.
* Assist with scheduling employees to cover the department and events.
* Train and supervise the Front Desk Attendants and Porters.
* Meet weekly with the General Manager.
* Identify and manages staff projects.
* Coordinate advertising and promotions alongside the General Manager.
* Perform league preparation duties; coordinate lane assignments, monitor practice times if applicable.
* Promote knowledge of the locations features and upcoming events.
* Communicate inventory and supply shortages in the department to the General Manager.
* Inspect, maintain, and may have to troubleshoot equipment.
* Ensure security, functionality, and proper handling of company property in the department.
* Interact professionally by using Spare Time Service Standards (Code S.E.R.V.E.).
* Answer guest inquiries over the phone and in-person; providing accurate information.
* Patrol FOH to respond to guests needs and take action to correct any problems.
* Confidently operate the POS System making accurate transactions while operating lanes, collecting payments, returning change, and printing reports or scores.
* Issue, record and redeem gift certificates, coupons, etc. ... according to company policy.
* Provide all required complimentary shift paperwork with settlement in a consistent and organized manner.
* Make announcements to guests over the P.A. system regarding specials, promotions, etc.
* Communicate with pit crews; operate call buttons, relay information, log calls, check response time.
* Perform various duties related to vending machines; remove, count, and record vending money, restock items, etc.
* Perform opening and closing duties as required.
* Enforce safety rules and report hazards.
* Monitor guests for rule violations.
* Able to recognize the signs of intoxication and actions to be taken with intoxicated guests.
* Report all company violations to management.
* Respond to injuries or other incidents; Provide first aid supplies, call ambulance/police if necessary, complete proper paperwork (i.e. Incident Report, etc.).
**Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
**:**
**Education**
**Preferred**
High School or better.
**Experience**
**Preferred**
2+ years of guests service experience, 1-2 years of supervisory experience.
Intermediate Microsoft Office user with strong organizational skills.
**Licenses & Certifications**
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