Patient Service Representative

2 weeks ago

Wilbraham, United States Pioneer Health Services Full time

About the Job:

Provide front desk clerical support with the daily activities of the Urgent Care Center patient reception area, including telephone coverage, visit registration, and assisting patients with inquiries. The schedule includes one 10-hour weekday shift, one 8-hour weekend shift per week, and every other weekend rotation. There may be a sporadic need to provide coverage at locations for schedule needs or vacation coverage, which is eligible for travel/mileage reimbursement.

Job Description:

Under general supervision, the PSR assists the Providers, Nurses, Clinical Assistants, Patient Service Representatives, Clinic Management, and Practice Administrator/RN in delivering expert medical care to our patients.

Day-to-day activities will vary from greeting and interacting with patients to answering phone calls, collecting intake information, and performing point-of-care testing while executing our goal of providing top-notch patient care.

Overall, this position directly interacts with patients and is integral in helping deliver our mission of bringing ER expertise to life's little emergencies.

Requirements:

  • The ideal team member will have prior relevant experience in a similar or the same environment, and 1-3 years is preferred.
  • As we provide services seven days a week, this job does require evening hours and weekend rotations.

Essential Duties and Responsibilities:

  • Provides exemplary customer service; greets and treats all patients, visitors, and coworkers with courtesy and discretion.
  • Communicates in a courteous, professional, cooperative, and mature manner.
  • Answers telephone promptly and politely; either responds to the inquiry, directs caller to appropriate personnel, or initiates a response by medical personnel while entering appropriate notation into practice management software.
  • Register patients in the practice management system; accurately enter/update current patient information from established and new patients; identify proper payer sources; verify insurance eligibility; and determine any patient's financial responsibilities during their visit.
  • Review the practice management system for needed updated demographics and consent forms.
  • Assists patients with the completion of paperwork when necessary.
  • Enter confidential personal health information and financial information into a computerized system with a high accuracy rate.
  • Collects payments from patients and applies to patient accounts in the computer system.
  • Scans identification cards and related documents are entered into the practice management system and labeled appropriately per protocol.
  • Complies with federal and local laws to ensure patient privacy and confidentiality.
  • Recognizes and responds appropriately to any emergencies.
  • Other duties may be assigned by management, a provider, or a clinical team member as needed.

To be successful with us, you must possess:

  • High standard of work ethic.
  • Impeccable patient care.
  • Positive attitude.
  • Dependability.
  • Ability to stay focused under pressure.
  • Ability to multi-task.
  • Ability to work in a small group and independently.
  • Strong organizational and time-management skills.
  • Technological proficiency in utilizing both an EMR and Practice Management application.

A successful candidate for this posting must possess the skills mentioned above and the required proficient background for this position. ABOUT US:

  • Pioneer Health is owned and operated by local healthcare professionals with ties to the community who provide managed services for Urgent Care Specialists. PC is a full-service private Urgent Care group practice with an on-site lab and digital x-ray. The aim is to provide patients with prompt, professional, and personalized care close to home.
  • Our mission is to offer the community easy access to high-quality, evidence-based medical care provided by medical practitioners with specialized training in emergency medicine and substantial prior ER experience.
  • The Urgent Care Centers are open 355 days per year, seven days per week, to serve our community better and offer extended evening hours. While walk-ins are accepted, visit reservations are encouraged to wait comfortably elsewhere until the estimated visit time. The practice accepts most insurance plans with no referrals necessary.

BENEFITS:

We offer a competitive wage and benefits that include Medical, Dental, paid Group Life & Disability Insurance, 401K contributions with profit sharing, paid earned time off, paid sick time, and flexible spending & dependent care accounts.

Disclaimer: The duties and responsibilities, qualifications, physical conditions, and other statements contained herein represent the current general nature of the job described and are subject to change at any time, with or without notice. The job description does not limit the assignments that may be given to an employee on the job, and employees are expected to perform any duties assigned by their supervisor willingly and without reservation.

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