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Customer Service Representative
4 months ago
Compensation: $16-17 an hour
Hours: Full-time Monday - Friday
Location: Deerfield Beach, Florida
NitroFill, LLC Seeks a fulltime Customer Service Specialist. Your tasks will include working within the Tire Claims Center answering customer phone calls/emails and assisting through the claims validation, adjudication, and payment process.
Duties:
- Answer incoming tire claim calls from participating NitroFill dealers and/or program members utilizing provided script.
- Collect program information and enter into our proprietary computer database.
- Verify customer membership coverage.
- Utilize program to initiate and process claims in a timely manner.
- Learn our various tire warranty program terms and conditions.
NitroFill is a nitrogen based tire inflation product that replaces the air in automobile tires to increase tire life, fuel economy, and safety. NitroFill is sold to consumers through a nationwide network of over 5,000 car dealers, tire stores, and automobile service centers. Each Nitrofill purchase includes a Product Warranty/Membership (known as the NitroFill Auto Club) which provides among other benefits, Tire Coverage, wherein NitroFill will pay to repair or replace any covered "NitroFill Tire"
Qualifications:
- Ideal candidate will have years of insurance or warranty claims experience or similar telephone based customer service experience.
- Associates degree or higher preferred
- Ideal candidate will have some experience working with or knowledge of tires.
- Must have excellent customer service and phone skills including: verbal communication, written communication, listening, and professionalism.
- Bilingual preferred (English and Spanish).