Station ACES Manager, ACES

5 months ago

Paris, United States Amazon Full time

Description

Amazon a ouvert ses portes virtuelles en 1995 et aspire tre la socit plus oriente client du monde, o les clients peuvent trouver et dcouvrir tout ce quils pourraient souhaiter acheter en ligne. Le but dAmazon Logistique est de construire une activit de classe mondiale pour la livraison du dernier kilomtre . Amazon Logistique vise dpasser les attentes des clients, en sassurant que les commandes, peu importe leurs tailles, soient livres avec le plus de prcision possible et moindre cot.

Pour continuer piloter lexcellence oprationnelle au sein de notre activit Dernier Kilomtre, nous recherchons actuellement un Responsable Process et Amlioration Continue.

En tant que ACES (Amazon Customer Excellence Systems) Manager, vous piloterez la standardisation des process sur site. Vous serez le lien entre lquipe managriale de la station et lquipe ACES. En tant que membre de lquipe ACES, vous contribuerez loptimisation des Oprations en station de livraison, en fournissant aux stations les connaissances ncessaires et les outils adquats pour amliorer la performance.

Votre objectif est de rsoudre des problmes complexes avec des solutions simples et pratiques en dveloppant des connaissances approfondies des processus oprationnels. La mise en place dun plan de communication efficace pour fournir de la visibilit toutes les quipes concernes de lorganisation vous aidera atteindre un alignement sur les processus.

Responsabilits principales:

En tant que premier contact auprs du management de la station en ce qui concerne les amliorations de processus et les analyses comparatives, vous travaillerez sur les changements de processus pour les rendre plus efficaces, contribuerez la standardisation du rseau via le partage des bonnes pratiques. Vous serez en charge du pilotage de la logistique et du succs des livraisons au travers dindicateurs de performance dans la station et sur les routes de livraison. Vous dfinirez des plans dactions et les mettrez en place pour amener les performances aux niveaux de rfrence. Dans cette fonction, vous avez un rle cl pour garantir le succs du traitement des commandes, et par consquent impacter positivement la satisfaction de nos clients.

Contribuer aux initiatives daudits, apporter un support sur la planification des actions axes sur le rsultat

Contribuer la mise en place de la standardisation des process, de leur amlioration dans la station de livraison, en partenariat avec le management de la station et les autres parties prenantes

Supporter le dveloppement et pilotage des amliorations de process, et des initiatives danalyses comparatives

Sassurer que lquipe managriale de la station comprenne les taux de performance de rfrence, et est forme sur les configurations techniques, pour piloter des rapports de performance prcis et augmenter la productivit

En priode de pic dactivit, vous aurez la responsabilit du management au quotidien de la station de livraison, en fournissant un accompagnement aux superviseurs et aux prestataires de livraison, en grant les relations avec les agences de travail temporaire, et en pilotant la performance.

Ce rle sera bas dans une station de livraison. Vous tes prt travailler en horaires dquipe, incluant le travail de nuit.

Basic Qualifications

- Bac +3/+5,

- Exprience en Distribution et/ou en Prparation de commande, idalement dans un contexte de forte cadence en industrie, logistique ou production

- Comptences confirmes en analyse et rsolution de problme

- Vous apportez une importance la qualit de votre travail, tout en cherchant constamment lexcellence et loptimisation

- Anglais courant

- Haut niveau de comptence lcrit, loral et en relations interpersonnelles

Preferred Qualifications

- Vous avez dj acquis une premire exprience professionnelle en gestion de process

- Expertise en Lean Management, Six Sigma et autres outils damlioration continue

- Comptences danalyse de donnes, et connaissance des outils tels que Minitab, JMP, MS Excel, MS Access

Amazon est un employeur engag pour l'galit des chances. Nous sommes convaincus qu'une main d'oeuvre diversife est essentielle notre russite. Nous prenons nos dcisions de recrutement en fonction de votre exprience et de vos comptences. Nous apprcions votre envie de dcouvrir, d'inventer, de simplifier et de construire. La protection de votre vie prive et la scurit de vos donnes constituent depuis longtemps une priorit absolue pour Amazon. Veuillez consulter notre Politique de Confidentialit pour en savoir plus sur la faon dont nous collectons, utilisons et traitons les donnes personnelles de nos candidats.

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