Client Services Representative

4 months ago


Provo, United States Rocky Mountain Reserve Full time

At Rocky Mountain Reserve our Client Services Team is the backbone of our company You would play an integral role in the success and growth of our company and the retention and reputation of our company to our clients. As a Client Services Representative you will be responsible for assisting participants via inbound calls with their benefits account such as FSA, HSA, or COBRA insurance.

We are an inbound customer service team with no sales involved. We focus on assisting and problem solving for participants. We are looking for reps who display great communication skills and have a positive, goal-oriented attitude to join our team. We want someone who is willing to go above and beyond for our participants and help to provide them with solutions and answers.

We are open from 8:00am-5:00pm Monday through Friday. Closed on major holidays and all weekends.

This is an in person position

*NOT REMOTE*

Paid Training is provided.

WE OFFER:

  • Flexible Schedule and Time Off
  • Full Time and Part Time Positions
  • Excellent Income Potential
  • Bonuses/Incentives
  • On-Site Gym Access
  • Monthly Snacks In Office
  • Paid Sick Leave
  • Management Training
  • Opportunity for Growth
  • Great Office Culture and Environment
REQUIRED KNOWLEDGE, SKILLS, & ABILITIES:
  • Customer Service Experience (preferred)
  • Have a strong understanding of the importance of Customer Service and how to be effective at it.
  • Must be at least 18 years of age
  • Bring a positive attitude to work with you
  • Comply with federal and state HIPAA laws as well as company policies and procedures
  • Quick to learn new computer environments, and able to easily navigate multiple software systems.
  • Excellent verbal communication skills, and are an amazing listener
RESPONSIBILITIES:
  • Answer and assist inbound calls
  • Respond and communicate with participants via email, phone, and live chat.
  • Provide exceptional customer service in a professional manner
  • Collaborate with coworkers to solve problems and assist participants
  • Communicate with Management in a timely and professional manner
BENEFITS & COMPENSATION:
  • $14/hr
  • Additional $0.50/hr for Spanish Language


  • Provo, United States Cascade Services, Inc. Full time

    A Customer Service Representative (CSR) provides all the necessary communication to insurance companies and customers in regards to the repair process and whether or not there is any additional damage needing to be repaired on the vehicle. A CSR is a self-motivator who is driven, dedicated, has good work ethic, and understands the importance of great...


  • Provo, Utah, United States Caselle Full time

    Service Excellence AdvocateAt Caselle, we pride ourselves on delivering exceptional service to our customers. We are looking for a highly skilled and motivated individual to join our team as a Service Excellence Advocate.The successful candidate will be responsible for providing world-class service to our customers, resolving their queries and concerns, and...


  • Provo, United States Hire Integrated Full time

    McCullough Law | Client Services CoordinatorOverview:Location: Provo/Orem, Utah AreaStatus: Full-time, 100% onsiteSchedule: Monday through Friday from 8:25 a.m. to 5:00 p.m.Compensation: $18-23/hour (DOE) + generous benefitsAbout McCullough: We are……the golden standard for private wealth and estate planning. We are experts at crafting custom-tailored...


  • Provo, United States Brivo Systems, LLC Full time

    Customer Service RepresentativeSummaryAs a Representative with our Customer Service team, you will engage with customers to troubleshoot basic technical issues and provide insights on Brivo‘s products and services. This remote role works with the second shift team: Monday - Friday, from 11:30 am - 8:00 pm EST. We welcome applications from US-based...


  • Provo, United States Brivo Systems LLC Full time

    Customer Service Representative Summary As a Representative with our Customer Service team, you will engage with customers to troubleshoot basic technical issues and provide insights on Brivo's products and services. This remote role works with the second shift team: Monday - Friday, from 11:30 am - 8:00 pm EST. We welcome applications from US-based...


  • Provo, United States Serenity Healthcare, LLC Full time

    Customer Service Representative Customer Care - Provo, UT - Full Time Life can be extremely difficult to navigate, and many people suffer from depression, anxiety and other mental health challenges. At Serenity, we offer a message of hope and healing to our patients through the incredible cutting-edge technology of TMS and Ketamine. Are you patient and...


  • Provo, Utah, United States American Income Life: AO - Verna Willbur Full time

    Job OverviewAmerican Income Life, a leading provider of supplemental coverage to labor unions, credit unions, and associations, is seeking qualified candidates for the role of Benefits Representative. This commission-based position offers an excellent opportunity for motivated individuals to earn a competitive salary.Key ResponsibilitiesThe Benefits...


  • Provo, Utah, United States Peterson Agency Full time

    Job OverviewWe are seeking a motivated and results-driven Life Insurance Sales Representative to join our team at Peterson Agency. As a Remote Insurance Career Opportunity, you will have the chance to build a successful career in life insurance sales while enjoying the flexibility of working from anywhere.The ideal candidate will be responsible for selling...


  • Provo, Utah, United States U-Haul Full time

    U-Haul is seeking a motivated and people-friendly Customer Service Representative to join our team. This role offers an exciting opportunity to work with customers, provide exceptional service, and be part of a supportive team environment.About the JobThis position is a great fit for individuals who enjoy helping others, are willing to learn, and thrive in a...


  • Provo, United States CRUCIAL LEARNING Full time

    Client Operations Specialist Reports To: Manager, Client Operations Employment Type: Full Time, FSLA Status: Non-Exempt, EEO Category: Administrative Support Workers The Impact you Will Have: The Client Operations Specialist is responsible for managing all post-sale client support to ensure clients receive maximum value from Crucial Learning training...


  • Provo, Utah, United States Qualtrics Full time

    About Us">Qualtrics is a leading provider of experience management software, serving over 18,000 clients globally. We help companies deliver exceptional frontline experiences, build high-performing teams, and design products people love.We're committed to creating a workplace where everyone can thrive. Our hybrid work model allows employees to balance work...


  • Provo, Utah, United States Utah Community Credit Union Full time

    Job Summary:As a Financial Service Representative at Utah Community Credit Union, you will be responsible for delivering exceptional customer experiences over the phone. This role requires strong communication and problem-solving skills to effectively identify and resolve member needs. If you are passionate about providing outstanding service and have a keen...

  • Client Care Specialist

    3 months ago


    Provo, United States Serenity Healthcare, LLC Full time

    PCC (Client Care Specialist)Customer Care - Provo, UT - Full Time Learn how healthcare should be delivered - help people - build a career - no healthcare experience required. We are seeking a Client Care Specialist for our Provo, UT office. Your primary responsibility will be taking inbound calls and connecting our patients to life-saving treatments. But...


  • Provo, United States HealthEcareers - Client Full time

    SonderMind is a leading mental health care platform revolutionizing therapy services. We are seeking compassionate, highly skilled, licensed mental health therapists to join our expanding network.As a SonderMind counselor, you will have the opportunity to meaningfully impact the lives of individuals seeking therapy while enjoying the flexibility and support...


  • Provo, Utah, United States COMMUNITY ACTION SERVICES Full time

    Job OverviewIn the heart of Utah County, Community Action Services is seeking a dedicated Rental Assistance Coordinator to join our team. This role offers a unique opportunity to make a meaningful impact in the lives of those struggling with housing insecurity.Salary InformationThe estimated annual salary for this position is $45,000-$55,000, depending on...

  • Client Care Specialist

    3 months ago


    Provo, United States Serenity Healthcare, LLC Full time

    PCC (Client Care Specialist) Customer Care - Provo, UT - Full Time Learn how healthcare should be delivered - help people - build a career - no healthcare experience required. We are seeking a Client Care Specialist for our Provo, UT office. Your primary responsibility will be taking inbound calls and connecting our patients to life-saving treatments. But...


  • Provo, Utah, United States Careers Full time

    Job DescriptionWe are seeking a highly skilled and motivated Compliance Support Specialist to join our rapidly growing team. As a key member of our Customer Care department, you will be responsible for providing exceptional support to our clients by resolving inbound customer care issues via online chat, email, and phone.You will also be responsible for...


  • Provo, Utah, United States Sunridge Hotel Group Full time

    Job OverviewWe are seeking a highly skilled Front Desk and Guest Service Representative to join our team at the Residence Inn Marriott in Provo. This role is ideal for individuals who enjoy working with guests, handling front desk operations, and providing exceptional customer service.


  • Provo, United States McWane Ductile Full time

    Company DescriptionAbout Us: McWane Ductile stands today as North America‘s leading and most experienced ductile iron pipe manufacturer and supplier. Building iron strong utilities for generations since 1926, we are a family-owned company with a rich history and a vital role in securing the future of America‘s water infrastructure for generations to...


  • Provo, United States McWane Ductile Full time

    Company DescriptionAbout Us: McWane Ductile stands today as North America‘s leading and most experienced ductile iron pipe manufacturer and supplier. Building iron strong utilities for generations since 1926, we are a family-owned company with a rich history and a vital role in securing the future of America‘s water infrastructure for generations to...