Warranty Administrator
3 weeks ago
This position requires working closely with customers, warranty technicians, and subcontractors in a fast-paced environment. The Warranty Administrator must be a team player that is able to achieve a high level of customer satisfaction while approving or denying warranty requests, scheduling warrantable repairs, and following up on the completion of work. The ideal candidate is a team player who can multi-task, use excellent time management, organizational, and communication skills. Must be able to deal with and remain calm in challenging situations.
Responsibilities
- Review all warranty claims and approve or deny claims according to the warranty policy
- Coordinate and schedule all repairs with the Warranty Technician
- Follow up and communicate progress and completion to the customer
- Communicate to customers what items are not warrantable
- Handle multiple tasks, as well as projects within designated timeframes
- The ability to say "no" and overcome objections in a professional manner
- Read, interpret, and get to know our warranty manual and homeowners guide
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Excellent organizational skills
- Excellent time management skills with a proven ability to meet deadlines
- Proficient with Microsoft Office Suite
- High school diploma or equivalent.
- At least five years related experience in home building or warranty industry
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