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Guest Room Attendant

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Fair Oaks, United States Select Milk Producers Full time

Select Milk Producers is one of the nation's largest and most progressive dairy cooperatives, with 32 wholly owned subsidiaries, 12 processing plants, and 8 joint ventures including Fair Oaks Farms, Continental Dairy Facilities, Continental Dairy Facilities Southwest, Mill Haven Foods, Select Custom Solutions, GreenLink and Select Services. With over 1,000 employees, the Select Milk family of companies impacts all aspects of the dairy farm business and at the heart of our family of companies, is you.

"We strive to go above and beyond what's expected in providing for our families, leading our employees, caring for our land and animals, serving our customers, producing quality milk, and serving one another. This commitment is more than our business, it's in our culture and our character. We believe in being accountable, in doing what's right, in performing at our best, in setting a higher standard."

Select Milk Producers and its subsidiaries offer attractive compensation and a best-in-class benefits package that includes but is not limited to medical, vision, dental, life insurance, and more that can be tailored for you and your family. Other benefits for eligible employees include 401(k) up to 6% company match, life and disability insurance, and paid holidays & vacation. We are proud to promote an equal employment opportunity workplace.

JOB SUMMARY

The Room Attendant is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner by maintaining a clean and attractive guest room in a timely manner, while following standards and safety/security procedures. Responsibilities include cleaning hallways and other assigned areas, maintaining established quality standards.

Non-exempt Housekeeping position. Reports to the Executive Housekeeper.

QUALIFICATIONS SUMMARY

  • High School Diploma or GED certificate is preferred, and/or equivalent work experience.
  • Previous housekeeping experience or similar position with emphasis on cleaning and customer service required. Previous hotel experience is preferred.
  • Basic computer skills required.
  • Must be able to work with and understand financial information and data, and basic arithmetic function.
  • Must be able to work flexible hours and days as needed per the business needs of hotel; be able to stand for extended periods of time.
  • Must be able to work well in stressful, high pressured situations including the ability to handle guest complaints and disputes and resolve them to satisfactory results, maintaining composure and objectivity.
  • Must be able to effectively communicate in both oral and written form.
  • Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests.
DUTIES & RESPONSIBILITIES
  • Maintains compliance with the company policies, practices, procedures, and safety standards.
  • Know all the features and amenities of the hotel, and amenities and services at Fair Oaks Farms.
  • Reports to work on time when scheduled.
  • Receives room assignments and keys from Executive Housekeeper.
  • Obtains housekeeping cart from storage room and verifies that cart is properly stocked.
  • Cleans assigned rooms in accordance with standard operating procedure, performing duties such as dusting, vacuuming, changing linens, restocking paper and soap supplies.
  • Completes room assignment sheet, recording completed rooms and special comments.
  • Complete a stay-over with the visual mindset as a check out except with the guest belongings currently in the room.
  • Completes Maintenance Work Orders for rooms needing maintenance repairs.
  • Vacuums hallways in assigned section of rooms.
  • Collects soiled linens and delivers to laundry room.
  • Completes most of assigned rooms check prior to 3:00 pm; exceptions will apply.
  • Reports any discrepancies to Executive Housekeeper.
  • Restocks housekeeping cart and returns cart to storage room.
  • Maintain and organizes their cart in a housekeeping closet in an orderly fashion
  • Deep cleans guest rooms according to standard operating procedure as assigned.
  • Returns keys and room assignment sheet to Executive Housekeeper and obtains approval to clock-out.
  • Reports in uniforms, which is cleaned and pressed, and includes name tag.
  • Attends and participates in all staff meetings.
  • Receives approval from Executive prior to leaving at the end of the shift, ensuring that cleaning standards have been met and any deficiencies have been resolved.
  • Performs other duties as needed or assigned.

ACKNOWLEDGEMENT

This job description provides a general representation of the duties and responsibilities designated for this position and is not necessarily all-inclusive.