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Finance Customer Contact Center Specialist

4 months ago

Richmond, United States CoStar Group Full time

Finance Customer Contact Center Specialist

Job Description

Company Intro:

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world's real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.

We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We've continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.

Role Description:

We are currently in search of an energetic, highly motivated individual to join our growing Finance Customer Contact Center team.

If you thrive in a fast-paced environment and can successfully balance multiple priorities and have a keen focus toward results, this is a great opportunity to join a company that continues to beat our own growth records

The Finance Customer Contact Center Specialist responds to clients and stakeholder inquiries on matters related to the Order-to-Cash process that include: invoicing and billing, contracts, and other financial matters to determine what corrective action is required.

This role requires critical thinking, patience, and effective communication skills to uncover customer needs, answer questions, and deliver a positive impression on every customer interaction.

The Finance Customer Contact Center Specialist utilizes company CRM tools to obtain and evaluate all relevant data to handle, process and trouble-shoot requirements.

Proficiency in written and verbal communication skills with the ability to handle internal and external contacts in a positive, assertive, effective, and timely manner is required.

Our goal aims to promote and deliver a "World-Class" experience with every interaction.

The Finance Customer Contact Specialist will work collaboratively in a team environment across a variety of departments, including Sales, Billing and Contracts, Accounts Receivable, Cash Applications, Collections, and Customer Care/Service.

Responsibilities:

* Maintain fluidity in a fast-paced, high transactional environment

* Demonstrate the ability to efficiently multitask from answering inbound phone calls and complete case management tasks from internal and external stakeholders, ensuring the timely resolution of issues resulting in minimal brand impact and maximum customer satisfaction

* Be the person who delivers first time resolution at a World-Class level

* Support and foster synergies with the Sales team to promote the growth of the business

* Develop an in-depth understanding of our software and service environment, including our CRM, Oracle Fusion, Microsoft Navision, Third Party invoice presentment portals, and in-house Enterprise solutions

* Process service cancellation requests

* Resolve client billing inquiries

* Review and correct contract setup issues

* Clarify contractual questions in response to stakeholder inquiries

* Update client contact cards

* Provide support for our online bill presentment tool, BillTrust

* Process client payments

* Preparation of credit memos

* Become a Subject Matter Expert in process and procedure

Basic Qualifications:

* Bachelor's degree from an accredited, not-for-profit University or College

* Evidence of strong academic performance in college * A track record of commitment to prior employers

* 2+ years of customer service, billing, or related finance experience in a large and dynamic corporate environment

* Flexibility to work standard shift hours of 11AM - 8PM EST.

* Ability to execute in a high transactional environment in an efficient and professional manner

* An aptitude for learning new programs and technologies

* A flexible communicator and good listener who can multitask to solve problems.

* Strong oral and written communication skills is a must

* Effective time management skills

* Superb attention to detail

* Able to work independently

* An ambitious and motivated attitude

* Working knowledge of MS Office suite (specific to Excel).

Preferred Qualifications and Skills:

* Natural curiosity, persistence, and ability to troubleshoot

* Proven success in meeting or exceeding performance metrics or key performance indicators (KPI)

* Experience communicating with internal business partners and external clients by phone

* Be goal-oriented and manage multiple responsibilities, adjust to changing priorities, and excel in a fast-paced environment

* Customer-focused approach to tasks, including a drive towards partnering with clients

* Ability to work within a team environment as well as an individual contributor

* Ability to be flexible and adapt to changing situations at a high growth company

* Good organizational, interpersonal, communications and customer service skills, with the ability to interact effectively with audiences at varying levels

What's In It For You?

When you join CoStar Group, you'll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed.

We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training, tuition reimbursement, and an inter-office exchange program.

Our benefits package includes (but is not limited to):

* Comprehensive healthcare coverage: Medical / Vision / Dental Prescription Drug

* Life, legal, and supplementary insurance

* Virtual and in person mental health counseling services for individuals and family

* Commuter and parking benefits

* 401(K) retirement plan with matching contributions

* Employee stock purchase plan

* Paid time off

* Tuition reimbursement

* On-site fitness center and/or reimbursed fitness center membership costs (location dependent)

* Access to CoStar Group's Diversity, Equity, & Inclusion Employee Resource Groups

* Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks

We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply.

However, please note that CoStar Group is not able to provide visa sponsorship for this position.

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CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing