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Customer Service Advisor
4 months ago
** Customer Service Advisor**
Location: Burton-on-Trent, GB
****
Etex are seeking a Customer Service Advisor to join the Customer Service Team, based in Burton upon Trent. At Etex we embrace the new world of hybrid and remote working.
Competitive Salary
36.5 hours per work
****Reporting line****
The Customer Service Advisor will report into the Customer Service Manager.
****Who we are looking for****
* Someone who never stands still, who wants to build a positive future, who puts the team first and who thrives in a multicultural environment.
* Someone who is passionate about delivering world class customer service
****The Role****
Working as a Customer Service Advisor you will ensure all inbound customer calls are managed correctly and requirements are processed right first time. You will;
* Respond and take ownership of our customers orders and to deliver inspirational customer service
* Answer customer enquiries relating to our products and services, in a way that reinforces the benefits of being a customer of Etex Exteriors UK Ltd
* Undertake additional, customer related activities as reasonably requested by your Manager
* Be the key contact for customers and the external sales team by proactively managing all aspects of the customer ordering process end to end
This is a 2 shift pattern based role, and rotates weekly:
* 08.00-16.00 Mon-Thurs, 08.00-15.00 Friday
* 09.00-17.00 Mon-Thurs, 09.00-16.00 Friday
****The Person****
At Etex Exteriors UK Ltd we are looking for a dedicated, communicative and innovative person to join our team, for this position you will also require:
* Previous experience working in a busy customer service environment (preferably within a construction / manufacturing environment)
* Strong attention to detail and high accuracy when undertaking order processing
* Professional telephone manner plus ability to build strong working relationships with customers and colleagues.
* Maths and English GCSE (or equivalent) at grade C or above
* Ability to use Microsoft & Excel Basic level
* SAP experience beneficial
****Language Skills****
English
****Who you'll work with****
At Etex we believe that its not about who I report to, or who reports to me. Its about who I can help and who can help me. As the Customer Service Advisor your expertise means that you will be a valued member of the Team. In addition to your direct team you will have regular connections with internal and external customers.
****The Company****
At Etex, we might be leaders in modern, sustainable construction, but our people are our priority. We care about our teammates and they feel it. We are driven by a core set of values that permeates through everything we do. A passion for excellence drives us. Through dedication, innovation and adherence to the highest standards, we deliver the very best quality to our partners and customers.
* 9% total pension (3% input from you, 6% input from us)
* Performance based annual salary reviews
* Free and confidential employee assistance program
* Cycle to work scheme
* Free car parking
* 26 days holiday
