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Customer Care Representative

4 months ago

Madison, United States Spherion Full time

We are looking for a Customer Care Representative available to start immediately for a medical equipment manufacturer. As a Customer Care Representative, you will answer internal and external customer inquiries via phone and email, resolving issues within department standards and goals.

Must have at least 1 year of customer service experience.

Highlights:

  • Temporary with the opportunity for permanent hire
  • Benefits offered
  • Pay Rate: $20/hr
  • Schedule: Full-time, 1st shift, Monday-Friday, 8:00 am to 5:00 pm
  • Located in Madison, WI
Responsibilities:
  • Handle incoming customer inquiries via phone and email concerning order placement, order status, product details, and pricing
  • Consistently monitor email correspondence to ensure timely responses and uphold departmental objectives while delivering exceptional customer service
  • Efficiently process customer orders and address complaints in the Oracle ERP system
  • Collaborate effectively with various departments as necessary to streamline operations
  • Establish and maintain customer accounts
  • Participate in daily Key Performance Indicator (KPI) meetings, contributing to conversation and understanding departmental goals
  • Adhere to individual metric standards including monthly targets, phone availability, inbound talk time, and service level agreements
  • Resolve technical issues over the phone/generate Return Merchandise Authorizations
  • Recommend suitable products to boost sales
  • Participate in initiatives aimed at continuous improvement to enhance team performance
  • Adhere to company policies and procedures specifically quality and safety
Qualifications:
  • High school diploma or equivalent degree required
  • 1+ years of relevant customer service experience required, experience providing customer service to international customers highly preferred
  • Microsoft Office proficiency including Outlook, Word, and Excel (basic)
  • Demonstrated proficiency in rapidly acquiring knowledge of computer systems
  • Excellent data entry accuracy and strong attention to detail
  • Professional verbal and written communication skills in English
  • Proven success in prioritizing assigned work in a fast-paced environment
  • Good analytical and conceptual thinking skills
  • Build and foster positive relationships and handle situations with confidence and tact
  • Customer-centered mindset and ability to effectively deescalate emotions

Please apply for the Customer Care role today for immediate consideration

#SPH1001

Spherion has helped thousands of people just like you find work happiness Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc.In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).

key responsibilities

- Handle incoming customer inquiries via phone and email concerning order placement, order status, product details, and pricing- Consistently monitor email correspondence to ensure timely responses and uphold departmental objectives while delivering exceptional customer service- Efficiently process customer orders and address complaints in the Oracle ERP system- Collaborate effectively with various departments as necessary to streamline operations- Establish and maintain customer accounts- Participate in daily Key Performance Indicator (KPI) meetings, contributing to conversation and understanding departmental goals- Adhere to individual metric standards including monthly targets, phone availability, inbound talk time, and service level agreements- Resolve technical issues over the phone/generate Return Merchandise Authorizations- Recommend suitable products to boost sales- Participate in initiatives aimed at continuous improvement to enhance team performance- Adhere to company policies and procedures specifically quality and safety

experience

1-4 years

skills

- Experience providing customer service to international customers highly preferred

education

High School