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Client Onboarding Specialist

4 months ago

Greenwich, United States PayArc Full time

We are a technology-driven company. We built our business with the purpose of empowering people and improving their organizations, one payment at a time.

We started our journey by providing smart and simple payment processing tools and products but haven’t stopped there. We are backed by a team of world-class experts and the best technology talent, and we are committed to helping more new businesses get started, increase the revenues of our customers, and bridge the gap between online merchants and payment solutions.

Our mission is to give companies the tools they need to change the future of their business.

Requirements Payarc is looking for a Client On-Boarding Specialist. This role is involved in the client boarding, terminal deployment, payment gateway, and customer service of Payarc's merchant customers. This position directly supports the Client On-Boarding Manager and the executive team. This position will perform customer service activities for merchant clients including merchant boarding, terminal building, client communication, troubleshooting technical issues, along with assisting other customer service functions and general support activities.

Responsibilities · Board/enter approved merchants in software including pricing profiles and reserves · Build payment terminals · Build gateway profiles · Troubleshoot technical issues · Provide customer service to existing clients over the phone and email

Required Qualifications · Extremely detail oriented · Ability to multi-task · Highly proficient verbal and written communication skills · Advanced computer skills and proficient in Microsoft Office · Strong technical aptitude or willingness to learn · Strong interpersonal skills for interacting effectively with key internal and external contacts · Judgment and resourcefulness to solve problems independently

Preferred Qualifications · Bachelor’s degree preferred

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