Data Center Customer Operations IV

2 weeks ago

Ashburn, United States VetJobs Full time
Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

Equinix is the world's digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Job Summary

Installs, tests, modifies and terminates fiber/coax/Cat 5 within IBX; and installs servers, drives, switches, routers, ladder racks, cages and cabinets. Works with customer equipment, determines work priorities/manage order commitments; conducts advanced testing; installs custom ladder racking. Performs custom installations; performs advanced troubleshooting/advanced fiber terminations; designs/leads cage builds; troubleshoots security systems and customer equipment.

Responsibilities

Runs fiber and coax cross connects, and follows proper termination techniques per company established processes, procedures and policies

Installs ladder racks and fiber raceways

Builds/Installs cages

Escalates SRs that require additional information

Conducts carrier circuit testing

Performs intra-cage and infrastructure installations

Installs/Tests/Modifies Cross Connects and ensures proper dressing of the following: coax cross connects (repeater), fiber cross connects (Unicam termination), twisted pair copper cross connects, intra-building cross connects, 66 block/110 block terminations

Installs Cabinets (Crenlo, APW, and relay racks) and ensures proper grounding

Installs cable management/support systems to include vertical wire managers, horizontal wire managers, and patch panels

Racks and stacks customer equipment

Maintains detailed written records of all work activity

Determines work priorities from the Oracle queue and ensures adherence to all commit times

Installs and tests advanced cross connect circuits (switched, multiplexed, etc.)

Installs and test Data Center Link cross connects (T1, DS3, OC3-48, Eth, GigE, 10Gig)

Conducts carrier circuit maintenance

Installs intra-cage fiber tray, ladder rack, customer equipment and cabinets. Infrastructure installs to include the following: Whalebone cable management, Public Fiber tray systems, Carrier ladder rack, AC/DC power trays, Security trays, Cash Mesh

Troubleshoots switched / multiplexed / media converted circuits; escalates to, and works with Networking Group, as needed

Installs circuits requiring advanced fiber terminations

Designs and leads cage / infrastructure modification projects

Leads installation of security systems

Works with customers to troubleshoot issues

May perform other duties as assigned

Additional Qualifications/Responsibilities

Qualifications

Knowledge of cable limitations to daily work (distance limitations, etc.)

Understands Kaba-Mas lock operation

Able to read installation drawings (Visio drawings/spreadsheets)

General knowledge of safe working practices (e.g., familiar with proper tool safety, eye protection, ladder safety, etc.)

Basic understanding of Unix / Windows booting process and commands

Basic understanding of Cisco routing theory and commands

Troubleshoots switched / multiplexed / Media converted cross connects and intra-building cross connects

Experienced with troubleshooting all circuits with carriers

Advanced equipment knowledge (Digital Lightwave, Tberd, Fusion splicing)

Experienced with advanced fiber terminations (Opti-jack, puck and polish, Fuselight2)

Understands System Command Language (Unix, Cisco, Windows)

Advanced installation and troubleshooting with the following: Cage modification, Biometric reader installation, Camera installation, Kaba-Mas lock troubleshooting and maintenance

Able to lift heavy equipment/items

Able to perform all essential job functions, including walking, standing, bending, stooping, climbing, lifting and manual dexterity, with or without reasonable accommodation

Able to work days/nights/weekends/holidays, if needed and/or required

High School Diploma or equivalent

2 - 4 years of related work experience

One or more of the following certifications preferred: Fluke CCTT Copper, Fluke CCTT Fiber, JDSU BERT Testing, Digital Lightwave Testing. BICSI Level II Copper, BICSI Level II Fiber, FOA - CFOT, Comp-TIA A, Comp TIA Network+.

Proficient in MS Office

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