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Personal Banker II

4 months ago

Wilmington, United States WSFS Bank Full time

Job Description Schedule: Monday - Friday 8 AM 6 PM, Saturday 9 AM 1 PM WSFS Bank's Personal Bankers will be responsible for providing products and services to enhance our Customer relationships
The incumbent will get to know their customers, understand and educate them regarding their financial needs, and recommend the appropriate products and services through in-person interactions and outbound calling efforts
This role will be responsible for opening new accounts and submitting loan applications
The incumbent will comply with Bank policies and procedures, as well as regulatory banking requirements
Personal Bankers will resolve customer service issues and perform account maintenance requests for customers as needed, while also recommending and promoting the Banks digital banking services
Additionally, this role will assist Customers with teller transactions and will be responsible for processing various transactions in a timely, efficient, accurate, and friendly manner
We provide a continuous learning environment, challenging work, and opportunities for advancement
Our Personal Bankers are provided with a series of classroom and hands-on experiences at various banking offices to apply the knowledge and skills learned
Each Associate will be positioned for success over a 4-6 month training period with the necessary knowledge needed to provide stellar service and become an engaged member of the organization
Training covers applications used to conduct transaction processing and account opening, referral techniques, customer service, and relationship building
You will also be trained in relationship-building methods and referral techniques in order to make the best product and service recommendations for your customers and expand your branch's customer base
This is a full-time 40-hour/week position with a flexible rotating weekly schedule and 2-3 Saturdays per month are required
This schedule can change at any time based on business needs
This position offers a competitive base salary, incentive opportunities, and benefits
The hired candidate must be legally authorized to work in the United States without an employer-sponsored petition for a visa, such as an H-1B visa
WSFS Bank does not intend to file any visa applications in connection with this opening
Minimum Qualifications: High School Diploma or equivalent is required
Must have at least one year of face-to-face customer service experience
One year of previous banking experience is required
Previous cash handling experience is required
Prior consultative sales experience is required
Must have a proven ability to work with customers in an enthusiastic manner
Previous experience in a retail sales environment is strongly preferred
Must have a proven ability for attention to detail
Ability to use and learn multiple banking and software programs
Must have proven, excellent customer service skills
Must have excellent oral and written communication skills
Must possess the ability to market Bank products and services
WSFS Bank is inclusive and supportive of individual needs
If you have a physical or other impairment that might require an accommodation, including technical assistance with the WSFS Bank Careers website or submission process, please contact us via email at

careers@wsfsbank.com
WSFS is an equal opportunity employer
We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics
At WSFS Bank we empower our Associates to forge the careers of their dreams, we guide our Customers to secure their financial futures, and we actively support our Communities so they can fully thrive
We know that when we work together and move forward with purpose a brighter path to the future lies ahead for our Associates, our Customers, and the Communities we serve
WSFS Financial Corporation (WSFS) is a multibillion-dollar financial services company
Its primary subsidiary, WSFS Bank, is the oldest and largest locally-headquartered bank and trust company in the Greater Philadelphia and Delaware region
As of March 31, 2023, WSFS Financial Corporation had $20.3 billion in assets on its balance sheet and $65.6 billion in assets under management and administration
WSFS operates from 119 offices, 92 of which are banking offices, located in Pennsylvania (61), Delaware (39), New Jersey (17), Virginia (1) and Nevada (1) and provides comprehensive financial services including commercial banking, retail banking, cash management and trust and wealth management
Other subsidiaries or divisions include Arrow Land Transfer, Bryn Mawr Capital Management, LLC, Bryn Mawr Trust, The Bryn Mawr Trust Company of Delaware, Cash Connect, NewLane Finance, Powdermill Financial Solutions, WSFS Institutional Services, WSFS Mortgage, and WSFS Wealth Investments
Serving the Greater Delaware Valley since 1832, WSFS Bank is one of the ten oldest banks in the United States continuously operating under the same name.