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Customer service rep

3 months ago

Milwaukee, United States Randstad Full time

We are currently hiring for our client onsite in Milwaukee These are temp to hire positions, with long term growth. Great opportunity to transition perm and increase your earning potential Pay rate can increase up to $20/hr once hired on perm. M-F, day hours and call center environment. Please apply today if interested.

salary: $14.99 - $15 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

•Responds to telephone inquiries and complaints using standard scripts and procedures
•Answers questions regarding child support payments posting, payments disbursement, and account histories.
•Defines or resolves inquiries received either through written or telephone correspondence.
•Gathers information, researches/resolves inquiries and logs customer calls
•Communicates appropriate options for resolution in a timely manner
•Informs customers about services available and assesses customer needs
•Maintains updated records and logs.

The essential functions of this role include:

working in a smoke free environment
Skills Telephone Etiquette Call Center Support Basic Software Skills Typing Skills Empathy Active Listening
Qualifications Years of experience: 1 year Experience level: Entry Level
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Applications accepted on ongoing basis until filled.