Customer Service Associate

6 months ago

Fort Lauderdale, United States Lauderdale Pet Lodge Full time

We believe in the mission of "Pet Lovers Delighting Pet Lovers" and we demonstrate this through being Playful, Passionate, Personal and Professional. A successful candidate for this position will be someone who not only embraces this culture, but is a team player, self-motivated, takes direction well, has excellent communication skills, and great attention to detail.This is a service-related industry and you should not only be skilled at customer service, but passionate about helping people. As a Pet Host, you are the first impression for our site. The principal duties are to handle check-in for arrival clients, handle check-out for departing clients, make follow-up reservations for existing clients, sell activity packages and daycare on reservations made, greet all guests, clients, and vendors, and handle any general inquiries about the business.

A Day In The Life:

You come to work daily with a smile on your face and excited to help serve our pet parents and their furry friends. You'll be in our branded gear and help run our lobby and curbside service by greeting everyone as they come in and solving whatever their need ischeck in, check out, answering questions, booking reservations and tailoring our service offerings to their needs. Your ultimate goal is to find out how we can best serve the pet parent and provide them solutions. You'll use one of your 15 hands to answer phones, take a dog to their destination for the day, hand out some treats or run some credit cards. You'll not only communicate with the dog(s), but also have a lot of interaction with mom and dad. You'll document what you are seeing and be ready to share with your manager and the pet parent. And let's not forgetyou're probably going to scoop some poop, clean up some pee, go home with some fur on you and get lots of sloppy kisses

Responsibilities:

  • Provide impeccable customer service by following our Service Foundation principles. You will ensure that each customer is treated with respect and dignity in order to develop and maintain strong relationships.
  • Answer all incoming calls, respond to voicemails and emails.
  • Make boarding reservations; book grooming, training, and temperament test appointments. Schedule daycare reservations.
  • Manage cash, check, and credit card transactions and reporting/reconciling
  • Gets to know clients and their pet's names on a regular basis
  • Obtain all information related to a pet's visit; ensure accuracy of all information.This includes client information as well as pet information. Input all information into resort computer systems.
  • Interact and communicate closely with other staff to ensure client and pet needs and concerns are understood and addressed.
  • Have general knowledge of all services offered at site and be able to provide solutions to the clients needs.
  • Obtain vaccination records from veterinary offices and input into the computer.
  • Assists in managing waitlists on weekends/peak season/holidays and ensures that rooms are utilized to maximum capacity.
  • Act as liaison between veterinarian and customer/emergency contact, keeping all parties informed of ongoing problems when necessary.
  • Help initiate "white glove" treatment to our best customers, ie. Call best customers well before peak seasons to secure reservations before we are "sold out".
  • Respond promptly and troubleshoot any customer relations issues, keeping in mind our empowerment goals. Promptly address any uncomfortable situations with customers
  • Ensure the facility meets or exceeds expectations with regards to cleanliness and safety.
  • Notifying manager on duty or ordering when levels of inventory are low in the following areas:
  • Retail
  • Cleaning products for lobby areas and office supplies
  • Ensure all common areas (lobby and employee spaces) are well maintained, clean and free from hazards ie: wet floors, defecant, etc.
  • Consult with other departments
Work with a team who all exemplify these qualities:
  • A passion for animals and animal care, especially dogs + cats. Willing to learn animal behavior to ensure their safety.
  • Focuses on safe and gentle handling. Forceful, aversive, aggressive handling, vocalizing or treatment will not be tolerated.
  • Customer Service Oriented - Ability to take care of the customers' needs while following company procedures. Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to request for service and assistance. Build trust with customers.
  • Willing and able to communicate directly with clients, both written and orally, about their dog. Works to make these "lifetime clients".
  • Must be able to multitask and be very detailed oriented. Must be able to start and stop work.
  • Must be able to work under conditions that require sitting, standing, walking, bending, reaching, pulling, pushing and grasping.
  • Conflict Resolution - Ability to handle conflict with tact and diplomacy
  • Good team work and willingness to assist other departments as necessary
  • Cheerful, friendly, positive team-oriented attitude
  • Strong attention to detail, especially where documentation is concerned. Ability to work in computer systems such as Microsoft Office.
  • Reliable, punctual, and dependable
  • Ability to work a flexible schedule, including holidays and weekends
  • Ability to take direction well and apply it independently
  • Ability to work in temperature extremes, work outside, or in distracting work environments such as loud noise/sound
  • Ability to tolerate being in close contact with various bodily fluids and to get dirty frequently
  • Physically able to handle dogs of all sizes and to lift up to 60 lbs.
  • Other duties as assigned.


Equal Employment Opportunity:

NVA Pet Resorts is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

  • Customer Service Associate

    1 month ago

    Fort Lauderdale, United States Winn-Dixie Full time

    Winn-DixieWinn-Dixie Retail Stores - 3260 DAVIE BOULEVARD [Retail Associate / Team Member] As a Customer Service Associate at Winn-Dixie, you'll: Provide continuous attention to customer needs; Greet, assist and thank customers in a prompt, courteous and friendly manner; Stock front end products; Perform cashier associate; Perform pricing duties; Address...

  • Customer Service Associate>

    5 months ago

    Fort Lauderdale, United States Fresco y Mas Full time

    Fresco y MasFresco y Mas Retail Stores - 1531 NW 40TH AVENUE [Retail Associate / Cashier] As a Customer Service Associate at Fresco y Mas, you will: Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner; Stock front end products; Perform cashier associate; Perform pricing duties; Address...

  • Customer Service Sales Associate

    4 weeks ago

    Fort Lauderdale, Florida, United States Hertz Full time

    Job Summary:The Sales Associate Customer Service Representative consults with customers on their Hertz rental to maximize revenue opportunities. They actively offer products and services, and overcome customer objections to ensure world-class customer service and sales support. This role requires strong oral and written communication skills, as well as the...

  • Pharmacy Customer Service Associate

    4 weeks ago

    Fort Lauderdale, Florida, United States Walgreens Full time

    Job Summary:As a Pharmacy Customer Service Associate at Walgreens, you will play a vital role in delivering exceptional customer experiences and ensuring the smooth operation of our pharmacy services. This is an exciting opportunity to join a dynamic team and contribute to the well-being of our customers and communities.Key Responsibilities:Customer...

  • Lead Retail Customer Service Associate

    2 months ago

    Fort Lauderdale, United States FedEx Full time

    FedEx - JobID: PDX_FEC_BFE3CCFB-CB12-4FB6-91D4-9D74EBFE128B_240443 [Retail Associate / Team Member] As a Retail Customer Service Associate at FedEx, you'll: Follow instructions of supervisors and assist other team members in performing store functions; Assist in the training of store team members; Demonstrate consultative behaviors in a retail environment to...

  • Customer Service Associate

    4 months ago

    Fort Lauderdale, United States Hertz Full time

    The Customer Experience Specialist provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer...

  • Customer Service Associate

    4 months ago

    Fort Lauderdale, United States Hertz Full time

    Job Description The Customer Experience Specialist provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and...

  • Customer Service Associate

    4 weeks ago

    Fort Lauderdale, Florida, United States Teleperformance Full time

    Job Summary: As a Customer Service Representative with Teleperformance, you will be responsible for handling customer inquiries and resolving issues in a timely and professional manner.Key Responsibilities:Respond to customer inquiries via phone, email, or chatTroubleshoot equipment and system problemsEnter customer data into software programsCommunicate...

  • Retail Associate

    2 weeks ago

    Fort Lauderdale, Florida, United States Sam's Club Full time

    Job Summary:At Sam's Club, we're looking for a skilled Retail Associate - Customer Service Expert to join our team. This role is responsible for providing exceptional customer service, assisting members with their purchases, and maintaining a clean and organized store environment.Key Responsibilities:Provide exceptional customer service to members across the...

  • Customer Service Associate

    4 weeks ago

    Fort Lauderdale, Florida, United States Centers Plan for Healthy Living Full time

    Job Summary:The Member Services Representative is a key member of our team at Centers Plan for Healthy Living, responsible for delivering exceptional customer service to our members. This role involves handling incoming calls, performing outbound calls, and maintaining strong knowledge of assigned products and applicable state and federal regulations.Key...

  • Sales & Customer Service Associate

    4 months ago

    Fort Lauderdale, United States Massage Envy Full time

    Overview: Where Better Careers Begin! Massage Envy Davie located on Universirty Drive Do you have a passion for helping others? At the Massage Envy Davie franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and growing our member base to...

  • Customer Communications Associate

    5 months ago

    Fort Lauderdale, United States Infinity Managment Group Full time

    Infinity Management Group is a firm that specializes in consulting and sales for some of the most exciting and well-known companies in the nation. Creating personal relationships is the foundation of our firm. We uphold long-standing relations with our clientele not because we are the biggest, but because we strive to be the best. Plain and simple - Using...

  • Customer Service Representative

    4 weeks ago

    Fort Lauderdale, Florida, United States Winn-Dixie Retail Stores Full time

    Job SummaryWinn-Dixie Retail Stores is seeking a highly skilled Customer Service Associate to join our team. As a Customer Service Associate, you will be responsible for providing exceptional customer service, resolving customer complaints, and maintaining a clean and organized store environment.Key ResponsibilitiesProvide continuous attention to customer...

  • Customer Service Representative

    4 weeks ago

    Fort Lauderdale, Florida, United States Southeastern Grocers Full time

    Key Responsibilities:• Provide exceptional customer service to increase customer confidence and loyalty.• Respond to customer inquiries and resolve issues in a timely and professional manner.Requirements:• High school diploma or equivalent required.• Excellent communication and interpersonal skills.• Ability to work in a fast-paced environment and...

  • Customer Service Representative

    4 weeks ago

    Fort Lauderdale, Florida, United States European Wax Center Full time

    About the Role:We are seeking a skilled Guest Service Associate to join our team at European Wax Center. As a Guest Service Associate, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.Key Responsibilities:Provide excellent customer service and respond to guest inquiries in a timely and...

  • Customer Service Representative

    4 weeks ago

    Fort Lauderdale, Florida, United States Regus Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Community Associate. As a key member of our community, you will be responsible for providing exceptional customer service and support to our members.Key Responsibilities• Provide timely and effective support to customers, addressing their queries and...

  • Customer Service Representative

    2 months ago

    Fort Lauderdale, United States Circle K Full time

    Circle K - 901 W Sunrise Blvd [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment...

  • Customer Service Representative

    1 month ago

    Fort Lauderdale, Florida, United States Walgreens Full time

    At Walgreens, we're looking for a Customer Service Associate to join our team. As a key member of our retail sales team, you'll be responsible for delivering a distinctive and delightful customer experience. Your duties will include registering sales on assigned cash registers, providing customers with courteous, fair, friendly, and efficient checkout...

  • Customer Service Representative

    4 weeks ago

    Fort Lauderdale, Florida, United States Batteries Plus - Way Maker, Inc Full time

    Job DescriptionAt Batteries Plus Bulbs, we're seeking a skilled Retail Sales Associate / Device Repair Technician to join our team. As a trusted advisor, you'll provide top-notch customer service while making sales and repairing our customers' devices.About the RoleWe pay a competitive wage of $14-17 hour, plus SPIFFS $100-300 extra a month. You'll also...

  • Customer Service Ambassador

    1 week ago

    Fort Lauderdale, Florida, United States Titan Strategy Group Full time

    About the RoleAs a Customer Service Associate at Titan Strategy Group, you will be responsible for interacting with potential and existing customers to drive engagement and support our clients' sales and expansion efforts.The ideal candidate will have excellent customer service and communication skills, as well as a confident attitude and problem-solving...