Guest Service Representative

4 weeks ago

Westlake, United States Hyatt Place Crocker Park Full time

The growth and success of our company is driven by the participation, commitment, and performance of our team members. Achieving high levels of Client, Guest and Employee Satisfaction is a challenging task requiring qualified and enthusiastic people in a wide variety of positions. We seek qualified candidates who share our vision, values, and desire for achieving excellence. We are currently hiring professionals seeking to advance their Hospitality Careers The Olympia Companies at Hyatt Place Cleveland/Westlake/Crocker Park is looking for qualified and enthusiastic candidates to join our team

This position maximizes revenue and creates value by providing excellent customer service. This includes effective reservation sales, handling all guest accounts efficiently and accurately, and assisting in all phases of guest experience such as check-in, check-out, and problem resolution.

This position primarily works a 3PM - 11PM shift with the flexibility to be able to work other shifts as we see fit for business demands.

You are able to earn extra income with this position as it does require some bar-tending.

Benefits

Olympia Hospitality's comprehensive benefits package is designed to support our team members' well-being and financial security.

  • We offer health insurance, ensuring access to quality medical care when needed.
  • Dental and vision insurance are provided to promote overall health and wellness.
  • Our 401K program includes a matching component, empowering employees to save for retirement with added company support.
  • Flexible Spending Accounts (FSAs) for medical expenses and childcare expenses offer tax-advantaged savings options.
  • Additionally, team members enjoy seven paid holidays throughout the year, providing well-deserved time off to recharge and spend with loved ones.
  • Our paid time off benefit provides flexibility to take time off for vacation, personal needs, or illness while still receiving their regular pay.
  • Team members can also take advantage of travel discounts at our portfolio of hotels.
  • Additional benefits may be available based on the individual hotel that is hiring.
Responsibilities
  • Greet guests upon arrival and ensure a smooth check-in process.
  • Provide information about the hotel's amenities, services, and local attractions.
  • Respond promptly to guest inquiries via phone, email, or in person.
  • Handle reservations, cancellations, and modifications accurately and efficiently.
  • Process payments and maintain accurate records of guest transactions.
  • Address guest concerns and resolve issues promptly to ensure satisfaction.
  • Coordinate with other departments to fulfill guest requests and preferences.
  • Maintain a clean and organized front desk area.
  • Assist with luggage handling and transportation arrangements as needed.
  • Uphold company policies and procedures to ensure the safety and security of guests and their belongings.
  • Collaborate with the housekeeping team to ensure rooms are ready for guest occupancy.
  • Provide exceptional customer service to enhance the overall guest experience.
  • Keep abreast of developments in the hospitality industry and participate in training programs as required.
Skills Required
  • Provide high-level customer service, communicate effectively with guests and team members, follow instructions, ability to learn quickly, pay attention to detail, and maintain composure when working under pressure; demonstrates very good phone skills.
Experience / Education
  • Prior customer service experience is preferred; high school diploma and/or equivalent work experience preferred, but not required.
Physical Demands
  • This is a physically demanding job that requires extended periods of walking and standing with some bending and lifting. Reasonable accommodations may be made to enable eligible employees to perform the essential functions.

The Olympia Companies is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.

  • Holiday Guest Services Associate

    2 months ago

    Westlake, United States Stark Enterprises Full time

    Job Description: How would you like to be a part of an award-winning community this holiday season? Crocker Park is its own neighborhood, providing a venue for entertainment and shopping like no other. During the Holiday Season, Crocker Park becomes an even more magical place to shop, dine, and spend time together. We are currently hiring smiling faces for...

  • Spa Guest Service Representative

    1 month ago

    Westlake, Ohio, United States Vail Resorts Full time

    Job OverviewAs a Spa Guest Attendant at Vail Resorts, you will play a vital role in ensuring our guests have an exceptional experience in our spas. Your primary responsibility will be to maintain the cleanliness and organization of the spa, providing a welcoming and relaxing environment for our guests.Key Responsibilities:Thoroughly clean and maintain all...

  • Holiday Seasonal Guest Services Associate at Crocker Park

    1 month ago

    Westlake, Ohio, United States Stark Enterprises Full time

    Job OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Seasonal Guest Services Representative at Crocker Park.About the Role:This is a seasonal position that will be responsible for providing exceptional guest service to our visitors during the holiday season. The ideal candidate will be energetic, friendly,...

  • Customer Service Representative

    4 weeks ago

    Westlake, Ohio, United States Zobility Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled Customer Service Representative to join our team at Zobility. As a Customer Service Representative, you will be responsible for delivering exceptional customer experiences by being fully accountable for the end-to-end customer journey.Key Responsibilities:Act as a single...

  • Customer Service Representative

    4 weeks ago

    Westlake, Ohio, United States IMCD Group Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled Customer Service Representative to join our team at IMCD Group. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring timely and accurate order processing, and maintaining a high level of customer...

  • Customer Service Representative

    4 weeks ago

    Westlake, Ohio, United States Infosoft, Inc. Full time

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a highly skilled Customer Service Representative to join our team at Infosoft, Inc. The ideal candidate will have excellent communication skills, a customer-centric mindset, and the ability to work in a fast-paced environment.Key Responsibilities:Provide exceptional customer service...

  • Customer Service Representative

    4 weeks ago

    Westlake, Ohio, United States zobility Full time

    Job Title: Customer Service RepresentativeJob SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Zobility. As a Customer Service Representative, you will be responsible for delivering exceptional customer experiences by being fully accountable for the end-to-end customer journey.Key...

  • Client Services Representative

    1 month ago

    Westlake, Ohio, United States Fidelity TalentSource LLC Full time

    Job Description:We are seeking a highly motivated and customer-focused individual to join our Operations and Services Group as a Client Services Representative. In this role, you will be responsible for providing exceptional service to our institutional clients, navigating transaction processing, and executing client requests. You will also be involved in...

  • Customer Service Representative

    2 months ago

    Westlake, United States Circle K Full time

    Circle K - 2336 West Wood Rd [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment...

  • Patient Service Representative

    4 weeks ago

    Westlake Village, California, United States RadNet Ventura (Rolling Oaks Radiology) Full time

    At RadNet Ventura (Rolling Oaks Radiology), we are committed to delivering exceptional patient care and service. As a Patient Service Representative, you will play a vital role in ensuring our patients receive the best possible experience.Key Responsibilities:Greet and register patients in a friendly and service-oriented manner.Obtain or verify proper...

  • Customer Service Representative

    4 weeks ago

    Westlake, United States IMCD Group Full time

    Customer Service RepresentativeCustomer ServiceRepresentative IMCD US currently has an opening for aCustomer Service Representative. This role is based in our CorporateHeadquarters in Westlake, Ohio. COMPANY BACKGROUNDIMCD US is a leadingglobal distribution partner and formulator of specialty chemicals andingredients. An entrepreneurial group founded IMCD...

  • Customer Service Representative

    1 month ago

    Westlake, United States IMCD Group Full time

    Customer Service RepresentativeCustomer ServiceRepresentative IMCD US currently has an opening for aCustomer Service Representative. This role is based in our CorporateHeadquarters in Westlake, Ohio. COMPANY BACKGROUND IMCD US is a leadingglobal distribution partner and formulator of specialty chemicals andingredients. An entrepreneurial group founded IMCD...

  • Customer Service Representative

    2 months ago

    Westlake, United States IMCD Group Full time

    Customer Service RepresentativeCustomer ServiceRepresentative IMCD US currently has an opening for aCustomer Service Representative. This role is based in our CorporateHeadquarters in Westlake, Ohio. COMPANY BACKGROUNDIMCD US is a leadingglobal distribution partner and formulator of specialty chemicals andingredients. An entrepreneurial group founded IMCD...

  • Customer Service Representative

    4 weeks ago

    Westlake, Ohio, United States Candice Stryker-Irlbacher - State Farm Agent Full time

    Position OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, providing exceptional service, and identifying opportunities to market our products and...

  • Patient Service Representative

    3 months ago

    Westlake Village, United States RadNet Ventura (Rolling Oaks Radiology) Full time

    Job Description: Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a...

  • Customer Service Representative

    4 weeks ago

    Westlake, Ohio, United States LanceSoft, Inc. Full time

    Job SummaryLanceSoft, Inc. is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and ensuring that our clients receive the highest level of service.Key ResponsibilitiesCustomer Facing Activities: You will be the single...

  • Louie's Nightclub Guest Relations Agent

    5 months ago

    Westlake Village, United States Westlake Village Inn Full time

    Job Type Part-time Description Join our team! The Nightclub Guest Relations Agent is responsible for maintaining a safe and secure environment for customers and employees by patrolling and monitoring premises and personnel. General Responsibilities: Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting...

  • Member Services Representative

    7 months ago

    Westlake Village, United States Crunch Fitness Full time

    Reports to: Manager Requirements: Fluent in English Proficient reading and writing skills Computer Skills Special Skills: Strong customer service skills Responsibilities: Membership Sales Greet all members & guests with a smile and wish them well as they exit the club Check in all members and guests in accordance with company procedures Facilitate any...

  • Sales Associate

    3 months ago

    Westlake, United States Drybar Shops Full time

    Overview: Drybar is a blow dry-only bar and our philosophy is simple. Focus on one thing and be the best at it. For us thats blowouts. In fact, our tagline says it all: No cuts. No color. Just blowouts. We are looking for fantastic retail sales associates to provide excellent customer service to our clients. Sales Associate / Customer Service Representative...

  • Server Representative

    4 weeks ago

    Westlake, Ohio, United States Yard House Full time

    Key Responsibilities:As a Server at Yard House, you will play a vital role in ensuring our Guests have an exceptional dining experience. Your responsibilities will include guiding Guests through our diverse menu and beverage selections, providing attentive and friendly service, and ensuring that our Guests feel valued and well taken care of. You will also be...