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Client Experience Leader, Private Risk

4 months ago

Mashpee, United States Vibrant Full time

Client Experience Leader, Private Risk - RogersGray page is loaded

Client Experience Leader, Private Risk - RogersGray

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locations

Hyannis, Massachusetts, US

Falmouth, Massachusetts, US

Dennis Village, Massachusetts, US

Mashpee, Massachusetts, US

time type

Full time

posted on

Posted 4 Days Ago

job requisition id

JR105878

RogersGray, A Baldwin Risk Partner, is a place where smart, dedicated, ambitious, and motivated people come together to build something meaningful. We work hard, brainstorm often, and laugh a lot. If you want the opportunity to work in a supportive environment, challenge yourself and learn new skills, we want to talk to you.

POSITION SUMMARY:

The Client Experience Leader, Private Risk leads, mentors, coaches, hires, develops and evaluates the team of Relationship Managers. They will ensure the delivery of world class service to all current and prospective clients. Responsible for identifying key performance measurables and metrics that ultimately contribute to the overall growth, profitability, and innovation of the PRMG. Will work to ensure that measures put into place are scalable and consistent across PRMG. PRIMARY RESPONSIBILITIES:

In partnership with the Director and partners, leads the execution of client segmentation strategy to ensure that overall business goals, profitability and retention goals are met in a conducive and collaborative environment. Lead execution of strategies to enhance the client experience Responsible for achieving and maintaining high client retention Ensure efficiency in workflows and operational execution Lead service team integration projects Manage insurance company partner relationships including team meetings, and coordinating training for important market updates Effectively coaches, mentors, and manages and assists in the professional development of team colleagues to develop bench strength. Helps create an environment where open communication is encouraged, and morale is high. Possesses day-to-day oversight, direction, and accountability of team colleagues. Performs annual performance reviews for team colleagues, provides Managing Director with review of team colleague performances for the purposes of making bonus and compensation decisions. EDUCATION AND EXPERIENCE REQUIREMENTS:

Certification(s): None required; None preferred License(s): Maintains all licenses as required by the State Department of Insurance to provide service, consultation, and financial risk transfer solutions in states where the firm functions or be willing and able to obtain all required licenses within the first 90 days of employment required; Maintains all licenses as required by the State Department of Insurance to provide service, consultation, and financial risk transfer solutions in states where the firm functions or be willing and able to obtain all required licenses within the first 90 days of employment preferred KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

Has a high level of technical personal insurance knowledge. Can manage his/her performance, adhering to established workflows and processes, along with that of team colleagues. Develops effective strategies and tactics and creates positive motivation for team colleagues to achieve vision. Is organized and possesses excellent verbal and written communication skills. Excellent written and verbal communication skills. Demonstrates the organization’s core values, exuding behavior that is aligned with the firm’s culture TECHNICAL, COMPUTER, AND SYSTEM-SPECIFIC SKILLS REQUIRED:

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Ability to learn any other appropriate program or software system used by the firm as necessary OTHER REQUIREMENTS:

None SPECIAL WORKING CONDITIONS:

Fast paced multi-tasking environment IMPORTANT NOTICE:

This position description is intended to describe the level of work required of the person performing in the role and is not a contract. The essential responsibilities are outlined; other duties may be assigned as needs arise or as required to support the organization. All requirements may be subject to reasonable accommodations to applicants and colleagues who need them for medical or religious reasons. EEOC (STATEMENT):

BRP is an equal employment opportunity firm and strives to comply with all laws prohibiting discrimination based on race, color, religion, age, sex (including sexual orientation and gender identity), national origin or ancestry, disability, military status, marital status, and any other category protected by federal, state, or local laws. All such discrimination is unlawful, and all persons involved in the operations of the firm are prohibited from engaging in this conduct. #LI-JL1 Click

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