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Sr. Customer Solutions Manager, Healthcare
1 month ago
Minimum Qualifications: 7+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience. 4+ years of customer-facing work, engaging with customer executives, technologists, or partners to solve business problems with advanced technologies experience. Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams. Travel up to 25%. About the Role: AWS is seeking a Customer Solutions Manager (CSM) to help customers realize sustained business value by accelerating their migration to the AWS cloud and building cloud-native, modern solutions. You will utilize AWS best practices developed over thousands of engagements to work backwards from the customer strategic objectives, help design the customer cloud journey, execute a frictionless migration experience, and ensure our customers capture the full potential of the AWS cloud. CSMs are technologists with a strategic business mindset and use their technical acumen, program management, organizational change management, and communication skills to influence a broad range of multidisciplinary teams. You will align sales, solution architecture, support, product, professional services, and partners to optimize customer outcomes. Key Responsibilities: Demonstrate excellent customer engagement skills through all levels of an organization including C-Suite. Maintain an in-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing, to unlock opportunities for customers. Possess a strong background in change management and incorporating organizational change best practices seamlessly into project delivery. Accelerate customer adoption through education and engagement. Assist customers in identifying use cases for priority adoption of AWS as well as best practice implementations. Assist in developing long-term strategic relationships with key accounts. Manage time efficiently, meet personal goals, and work effectively with other members of the sales and marketing team. About AWS: Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusivity and Growth: AWS values diverse experiences and encourages candidates to apply even if they do not meet all qualifications and skills listed. We are committed to fostering a culture of inclusion and providing mentorship and career growth opportunities. Compensation: Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138,200/year in our lowest geographic market up to $239,000/year in our highest geographic market. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. #J-18808-Ljbffr
