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Customer Service Rep Specialist
4 months ago
Under general supervision, the Customer Support Specialist provides pre- and post-sales
technical expertise to external and internal customers for a product or product group
to promote customer satisfaction and sales growth.
JOB DUTIES:
- Provides technical support for products and their applications by telephone, web assistance to resolve the customer's issues.
- Research customers technical specifications and generate a bill of materials for
- Designs solutions in accordance with customer specifications, integrating multiple
recommendations to increase sales.
- Collaborates with internal resources to identify and pursue business development
- Promotes manufacturers' products, solutions, and processes within target markets, which
such as flyers, presentations and product demonstrations.
- May deliver presentations and product demonstrations to customers and sales
- May develop new solutions, ideas and offerings to actively pursue business development
creating corresponding promotional materials, developing sales plans and strategies and
tracking performance.
- Addresses and resolves customer issues in product usage as required. Resolves and
- Performs other duties as assigned.
Typically requires a bachelor's degree in Engineering, Business or a related field and zero
to two (2) years of related experience or an equivalent combination required.
KNOWLEDGE, SKILLS, ABILITIES:
- Understanding of products, suppliers and key vendors.
- Knowledge of applicable software and programming technology.
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