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Business Manager

4 months ago

Cleveland, United States Emerald Resource Group Full time
Job Title: Compute and Storage Manager

Job Location: Cleveland, OH (Hybrid)

Compensation: Up to 127k

Responsibilities:

Strategy & Planning:
  • Provide leadership in planning, designing, developing, and executing process improvements with a focus on simplification and optimization.
  • Offer architectural expertise, direction, and assistance to Systems Analysts, Engineers, Architects, and stakeholders.
  • Define business requirements, systems, and storage goals by collaborating with clients, peers, and decision-makers, and address business systems issues.
  • Present hardware and software solutions to IT management.
  • Engage with vendors to evaluate solutions aligning with business and IT objectives.
  • Contribute to the annual budgeting process by recommending required resources.
  • Research emerging infrastructure technologies and recommend solutions that enhance cost-effectiveness, systems flexibility, and security.
  • Collaborate with other IT teams to ensure exceptional service delivery.
  • Lead projects to expand or upgrade technical capabilities.
Acquisition & Deployment:
  • Conduct research on hardware and software products to contribute to solution roadmaps.
  • Participate in deploying new systems, releases, versions, and maintenance modifications to systems software.
  • Coordinate solution implementations with clients and staff, including contracted services.
  • Deploy service solutions that simplify processes, optimize service delivery, or address problems.
Operational Management:
  • Provide leadership for team members designing and leading projects to implement solutions addressing multiple platform processing requirements.
  • Ensure IT adherence to availability, reliability, governance, and business needs.
  • Ensure team members have the tools to monitor control systems, collect performance data and metrics, and prepare summary reports.
  • Enable team members to install and configure software and hardware products, ensuring compatibility.
  • Contribute to service level goals and objectives development.
  • Lead team members in implementing and updating policies, procedures, and technologies for infrastructure products and services.
  • Foster a culture of process automation for optimizing results.
  • Ensure team members measure and report on services rendered, solutions delivered, and problems resolved.
  • Provide disaster recovery capability and support for critical systems and support environments.
  • Offer feedback and guidance to managed service providers.
  • Set employee objectives, monitor and evaluate performance, and provide feedback and mentoring.
  • Provide guidance and mentoring to staff members for development plans, training, skills assessment, career planning, and goal planning.
Incidental Functions:
  • Assist with other projects to enhance efficiency and effectiveness.
  • Work closely with team members on Change Management preparations and implementations, providing leadership and technical subject matter expertise.
  • Provide detailed design regarding application architecture solutions, changes, and production modifications.
  • Attend meetings with the team, clients, peers, management, and vendors.
  • Handle hiring activities, affirmative action obligations, and equal employment opportunity policy compliance.
  • Provide 24/7 on-call support.
Qualifications:

Formal Education & Certification:- Bachelor's Degree (or foreign equivalent) or at least 12 years of experience in Information Technology or Business.

Knowledge & Experience:
  • 8+ years of IT-related experience.
  • 2+ years of supervisory experience or team responsibility.
  • 4+ years of experience with platform server and/or storage theories, principles, and practices.
  • 4+ years of in-depth hands-on experience with systems, storage, hosting, and security architectures and design.
  • 4+ years of enterprise administration experience with Storage, VMware, Windows, Linux, and/or Unix systems.
  • 2+ years of Virtualization technology expertise.
  • Solid knowledge of (SAN, NAS, RAID, Fibre Channel, clustering, and encryption) technologies.
  • Working knowledge and experience with Active Directory, DHCP, DNS, File Services, virtual machine hosting, and vulnerability management.
  • Working knowledge of network protocols.
  • Skills in security, privacy protection, and audit-oriented principles.
  • Experience managing relationships with partners and vendors.
  • Experience defining and managing contractual human resources.
  • Knowledge of storage management solutions software, techniques, and procedures.
  • Working knowledge of data retention practices and laws.
  • Experience with MS Project and Visio for project management leadership.
  • Experience leading projects.
  • Understanding of IT processes like Incident Management, Problem Management, Change Management, and Configuration Management.
  • Experience in developing documentation and presenting solutions to management and teams.
  • Skills in organization, planning, and communication.
Personal Attributes:
  • Strong analytical, conceptual, and problem-solving skills.
  • Logical reasoning and problem-solving abilities.
  • Strong verbal and written communication skills.
  • Ability to mentor junior team members.
  • Strong presentation and interpersonal skills.
  • Ability to prioritize and execute tasks in a high-pressure environment.
  • Team-oriented and collaborative.
  • Commitment to fostering a culture of inclusion and diversity.
  • Willingness to travel to domestic and international sites.
  • Flexibility to work outside the standard office 7.5-hour workday when necessary.
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