Sr. Manager Global Technical Service Depot

6 days ago

Chelmsford, United States Phantom Staffing Full time

About the job Sr. Manager Global Technical Service Depot

Essential Functions:.

  • Develop and manage repair depot metrics and reporting, including performance against service level agreements (SLAs), quality metrics, and financial targets.
  • Manage repair depot budget, including forecasting, budget planning, and variance analysis.
  • Develop and maintain strong relationships with internal stakeholders, to ensure a high level of customer satisfaction.
  • Identify and implement best practices for service depot operations, including the use of technology and automation to streamline processes and improve efficiency.
  • Develop and providing coaching and mentoring to Service depot leaders to ensure that their team members have the necessary skills and resources to succeed.
  • Ensure proactive discussion and adherence to the Guiding Principles.
Skills Requirements:
  • Strong leadership and people management skills, with a track record of developing and leading high-performing teams.
  • Experience managing technical service and repair operations in a global environment.
  • Experience working in a regulated industry, with a strong understanding of quality and compliance requirements.
  • Strong analytical and problem-solving skills, with the ability to use data to drive decision-making and continuous improvement.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with internal stakeholders.
  • Strong project management skills, with the ability to manage multiple projects and priorities simultaneously.
  • Proven experience with computer software applications.
  • Strong leadership and coaching skills.
  • Availability and willingness to travel up to 10% of the time.
Required/Preferred Education and Experience:
  • Bachelor's degree in Engineering, Business, or a related field; MBA preferred.
  • Minimum of 10 years of experience in technical service and repair operations, including at least 5 years in a leadership role.

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