Customer Success Strategy
1 week ago
Customer Success Strategy & Operations Lead About Us: We're on a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challenge. At Notion, we want to change this with focus, design, and craft. We've been working on this together since 2016, and have customers like Pixar, Mitsubishi, Figma, Plaid, Match Group, and thousands more on this journey with us. Today, we're growing fast and excited for new teammates to join us who are the best at what they do. We're passionate about building a company as diverse and creative as the millions of people Notion reaches worldwide. Notion is an in-person company, and currently requires its employees to come to the office for two Anchor Days (Mondays & Thursdays) and requests that employees spend the majority of their week in the office (including a third day). About The Role: As Customer Success Strategy & Operations Lead, you will support the global Customer Success (CS) team and ensure our customers realize value with Notion. Our Customer Success team partners closely with Sales, Services, and Support to ensure our Sales-Assisted customers are successfully onboarded, adopt, and ultimately realize value with Notion across their entire lifecycle with us. In your role as CS Strategy & Ops Lead, you will both operate as a strategic advisor to the CS and Sales Leadership team as well as roll up your sleeves to execute on the core needs of the business. This means you will flex across visioning and strategy, program management and execution, through to operational efforts such as target-setting and headcount planning. What You'll Achieve: Operate as a trusted advisor to Customer Success and Sales Leadership teams. Own and continue to mature CS KPIs, Targets, and Incentives programs. Own and continue to mature CS’s operational rigor (e.g. Operating Cadence, Reporting, Forecasting). Strategize and develop core best practices, leading indicators and early warning signals, playbooks, systems, and measurement strategies to support and scale execution. Lead analysis to understand the drivers behind performance, and strategies to improve. Support the evolution of our CS strategy, including segmentation and ratio-based modeling. Proactively identify opportunities to improve usage, revenue (Retention & Growth), and efficiency gains. Program manage key initiatives for CS, working across functions, time zones, and audiences. Support key CS-led initiatives such as Digital and Pooled (At-Scale) strategy & programming. Guide FY Planning & Strategy development, including headcount and investments strategy. Drive CS’s technical innovation roadmap with cross-functional partners in BizTech & Data. Lead through influence across levels, teams, and time zones to get big things done with key partners such as Finance, Sales, Services, BizTech, Data, Deal Desk and more. Skills You'll Need to Bring: Expertise in Customer Success, Go-to-Market Strategy & Operations, consulting, or similar proven experience in a scale-up environment. Experience building and scaling stages of go-to-market maturity; Strong ability to diagnose, sequence, and prioritize efforts for highest-ROI outcomes. Strong analytical and modeling skills. Excellent at leading through influence, including with executives. Proven results deploying strategies to drive outcomes in high-impact organizations. Nice to Haves: Experience using statistics and/or SQL. Program Management background and/or certification. We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you’re excited about a role but your past experience doesn’t align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you’re a builder at heart, share our company values, and enthusiastic about making software toolmaking ubiquitous, we want to hear from you. Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. #J-18808-Ljbffr
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Customer Success Strategy Lead
4 weeks ago
San Francisco, California, United States Notion, LLC Full timeAbout Us:We're a software company on a mission to empower individuals, teams, and organizations to create tailored solutions to their unique challenges. Our goal is to make software toolmaking ubiquitous, and we're committed to achieving this through innovative design, focus, and craft.With a strong foundation since 2016, we've built a diverse and creative...
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Head of Customer Success
4 months ago
San Francisco, United States Origin Full timeAbout Origin Origin is reimagining wealth management by making it accessible and affordable to all. Today, money is the [#1] source of stress - more than jobs, health, and relationships combined. That stress is exacerbated in the current economic environment, which is presenting people with once-in-a-generation financial challenges. Origin is tackling this...
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Head of Customer Success
1 week ago
San Francisco, United States Copy Service CO Full timeWe believe AI will usher in a new era of human creativity, thinking, and innovation. Our generative AI platform is purpose-built to drive these outcomes for our customers, giving them the ability to design and create high-impact, high-leverage AI workflows that power their business. We have solid traction but are still a young company. This role is what you...
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Head of Customer Success
2 weeks ago
San Francisco, United States Copy.ai, Inc Full timeWe believe AI will usher in a new era of human creativity, thinking, and innovation. Our generative AI platform is purpose-built to drive these outcomes for our customers, giving them the ability to design and create high-impact, high-leverage AI workflows that power their business. Copy.ai makes AI accessible for all users, regardless of technical know-how....
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Customer Success Manager
4 weeks ago
San Francisco, California, United States P. A.V. E. Full timeAbout PavePave is a technology company that aims to revolutionize the world of compensation. We believe that the current system is broken and we're working to fix it. Our team is growing rapidly and we're looking for a Manager to help lead our Customer Success Team.Job SummaryWe're seeking a highly experienced Customer Success Manager to join our team. As a...
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Customer Success Manager
3 days ago
San Francisco, United States Etleap Full timeCustomer Success Manager San Francisco (in person) Etleap is a leading provider of data integration solutions, empowering organizations to effortlessly centralize, transform, and manage their data for enhanced analytics and decision-making. Our innovative platform enables seamless data integration across disparate sources and democratization of data access...
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VP of Customer Success
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Customer Success
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San Francisco, United States Arcade Full timeExpected comp: $140k-$200k (commission based) About Arcade Arcade’s mission is to empower the Product Led Growth Economy. We aspire to support the future generation of founders and products by raising the bar for product excellence, and in turn providing economic freedom to builders. We want to pioneer the concept of Demo Driven Development by giving...
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Customer Success
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Customer Success Lead
1 month ago
San Francisco, United States Apree Health Full timeDescription Customer Success Lead We’re reimagining how we deliver and pay for health care. apree health has created the first combined, tech-enabled navigation platform and primary care model delivering value-based care. We’re uniting the richest data with powerful technology and the most advanced primary care model available today to provide people...
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Customer Success Manager
2 months ago
San Francisco, United States Etleap Full timeSan Francisco (in person) Etleap is a leading provider of data integration solutions, empowering organizations to effortlessly centralize, transform, and manage their data for enhanced analytics and decision-making. Our innovative platform enables seamless data integration across disparate sources and democratization of data access throughout the...
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Head of Customer Success
2 weeks ago
San Francisco, United States Copy Service CO Full timeWe believe AI will usher in a new era of human creativity, thinking, and innovation. Our generative AI platform is purpose-built to drive these outcomes for our customers, giving them the ability to design and create high-impact, high-leverage AI workflows that power their business. Copy.ai makes AI accessible for all users, regardless of technical know-how....
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Head of Customer Success
2 weeks ago
San Francisco, United States Copy.ai, Inc Full timeWe believe AI will usher in a new era of human creativity, thinking, and innovation. Our generative AI platform is purpose-built to drive these outcomes for our customers, giving them the ability to design and create high-impact, high-leverage AI workflows that power their business.Copy.ai makes AI accessible for all users, regardless of technical know-how....
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Customer Success Leader
3 weeks ago
San Francisco, California, United States Wrapbook Full timeAbout WrapbookAt Wrapbook, we empower production teams to manage projects, pay cast and crew, track expenses, and generate data-driven insights, all in one place. Our unified payroll platform seamlessly connects your entire team—production, accounting, cast, and crew—enabling workers to manage timecards, track pay, and onboard to new projects from any...
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Customer Success Manager
5 months ago
San Francisco, United States Etleap Full timeEtleap is a leading provider of data integration solutions, empowering organizations to effortlessly centralize, transform, and manage their data for enhanced analytics and decision-making. Our innovative platform enables seamless data integration across disparate sources and democratization of data access throughout the organization. Etleap is proudly...
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VP, Customer Success
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San Francisco, United States TBWA\Chiat\Day Full timeAs NextRoll's VP, Customer Success you'll join our Revenue organization reporting to our Chief Revenue Officer, leading our Customer Success, Onboarding and Professional Services Teams. You’re passionate about customers and driving operational efficiency while fostering a high-performing and collaborative team culture. As the VP of Customer Success,...
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Customer Success Manager
2 months ago
San Francisco, United States Otter.ai Full timeThis position is Hybrid (3 days a week in office) About The Role As a Customer Success Manager at Otter.ai, you will have the unique opportunity to help shape the future of our Customer Success team. Working closely with the Head of Customer Success, you will be instrumental in defining and implementing strategies for customer adoption, retention and...
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Customer Success
4 weeks ago
San Francisco, United States Intrinsic Full timeAt Intrinsic , we are using disruptive technologies to solve some of our digital age's oldest and most complex problems, using safe and effective AI. Your work will directly contribute to helping Trust & Safety teams spend less time on repetitive manual reviews and investigations, allowing them to focus on what matters most. By revolutionizing the way these...
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Customer Success Professional
4 weeks ago
San Francisco, California, United States Crane Venture Partners Full timeAbout Us: At Crane Venture Partners, we're committed to empowering businesses to thrive in the ever-evolving landscape of AI. Our mission is to bridge the gap between cutting-edge technology and real-world applications, driving innovation and growth for our clients. As a Customer Success Manager, you'll play a pivotal role in shaping our strategy and...
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Customer Success Manager:
3 weeks ago
San Francisco, United States Akraya Full timePrimary Skills: Product Management (Expert), Cloud Technologies (Intermediate), Customer Success (Expert), Analytical Skills (Advanced), Reporting (Expert) Contract Type: W2 Only Duration: 6+ Months Location: San Francisco, CA Pay Range: $110 - $120 Per Hour on W2 Job Summary: We are seeking an experienced Customer Success Manager to join our Enterprise Data...
