Healthcare Company

2 months ago

Cambridge, United States OneJob Virtual Solutions LLC Full time

Job descriptionAssist members by scheduling Non-Emergency Medical Transportation (NEMT) to and from the members medical and dental appointments.Whats Needed to Provide Support for this ClientAnswer Inbound calls to assist members by scheduling Non-Emergency Medical Transportation (NEMT).Patience and empathyEasily manage stress, able to work under pressure, and adapt to adverse situationsBe knowledgeable and friendlyDeliver eloquent customer serviceHave experience working with users to identify the best solutionWhat It Takes To SucceedYou must be self-motivated (no supervisor will be peering over your shoulder), possess outstanding problem-solving skills, patience, and empathy, and demonstrate the ability to work under pressure, handling potentially stressful situations.Excellent written, listening and verbal communication skills are a must. Its also important to deliver knowledgeable, friendly, and customer service while efficiently navigating multiple systems.No degree necessary. This great work-from-home opportunity for anyone who is ready to invest in themselves and work hard on your own termsPrior to servicing a client opportunity through the Arise Platform, a series of assessments and a virtual certification course must be successfully completed.Certification courses can be as short as a few days or can last up to six weeks, depending on the complexity of the client program.What You Need To Get StartedRegister to OJVSWell send you instructions to sign up on the Arise PlatformSelect a client opportunityEnroll in a certification course to prepare to serviceResponsibilitiesThis is a bilingual opportunity for English/Spanish speakers. Agents will need to speak Spanish fluently and pass an assessment in Spanish.Answer Inbound calls to assist members by scheduling Non-Emergency Medical Transportation (NEMT).Resolve member NEMT issues such as ride reschedules, locating and scheduling alternative transportation providers, checking member benefit eligibility and more.Move from one call type to another using the Function Keys in the clients proprietary scheduling and contract management system.QualificationsMust be able to pass a background check and drug screeningMust be able to work 15-20 hours a week (some clients have weekend requirements)Must have a quiet distraction free work environmentMust have minimum computer specifications or better as needed by client (laptop or desktop)Must have a USB headset with microphone (required for a certification and servicing calls)Must have a hard-wired broadband internet service via DSL, Cable, or Fiber Optic connectionMust have a phone serviceMust be able to purchase a flash drive necessary to access the Arise Secure Desktop(ASD)Must have webcam to use during certification onlyBenefitsNo commuteSave gasoline expensesYou can take your job with you (even if you have to relocate)You can work from the comfort of your home (Work in Your PJs)Choose your own scheduleEstablish yourself in the customer service telecommunications industryEliminate the stress of the expenses of transportation, time commuting to work and the costs of work clothes
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