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Infrastructure Services Technical Project Manager

4 months ago

Riverdale, United States InterSources Full time

Responsibilities

Position Description:

Serve as the ServiceNow Technical Project Manager for multiple infrastructure projects.

Provide Project management leadership - effectively drive the project schedule, deliverables and manage project risks.

Facilitate effective communications within a complex matrix organization (internal/external teams).

Facilitate requirements gathering that can effectively be translated into customer acceptance documentation.

Work closely with SMEs and Engineers in designing and developing solutions that meet the customer requirements.

Participate in discovery sessions and process definitions with the project team and developers.

Skills Requirements: FOUNDATION FOR SUCCESS (Basic Qualifications)

Bachelor's Degree in Computer Science, Mathematics, Engineering or a related field.

Masters or Doctorate degree may substitute for required experience.

10 years of experience as an IT infrastructure technical project management.

7 years of experience with ServiceNow platform and effective in setting a clear vision based on ServiceNow capabilities and industry best practices.

Knowledge and experience with CCaaS solutions implementation.

Must be able to obtain and maintain a Public Trust. Contract requirement.

FACTORS TO HELP YOU SHINE (Required Skills) These skills will help you succeed in this position:

IT Technical Project Management Leadership (PMP required).

Effective leadership communications and team player (externally /externally).

Knowledge of Asset Management, IT Service Management, Governance/Risk/Compliance ServiceNow Modules.

Experience with CCaaS Applications (i.e., AWS Connect or Genesys).

Experience designing and developing ServiceNow process flows/workflows.

Effective executive/stakeholder level briefings.

Familiarity with modern front-end build pipelines and tools.

Excellent communication and written skills

HOW TO STAND OUT FROM THE CROWD (Desired Skills) Showcase your knowledge of modern development through the following experience or skills:

Ability to focus and drive team to meet Project Plan milestone dates.

Provide guidance and assistance to project resources to meet defined deliverables.

Education:

Bachelor's degree and 7 years of experience, Masters and 5 years of experience or 11 years of experience in lieu of a degree

Must be able to obtain and maintain a Public Trust. Contract requirement.

About Us:

InterSources Inc, a Certified Diverse Supplier, was founded in 2007 and offers innovative solutions to help clients with Digital Transformations across various domains and industries. Our history spans over 16 years and today we are an Award-Winning Global Software Consultancy solving complex problems with technology. We recognize that our employees and our clients are our strengths as the diverse talents and opportunities they bring to the table enable us to grow as a global platform and they are causally linked with our success. We provide strategic and technical advice, and we have expertise in areas covering Artificial Intelligence, Cloud Migration, Custom Software Development, Data Analytics Infrastructure & Cloud Solutions, Cyber Security Services, etc. We make reasonable accommodations for clients and employees and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud partner company. We align strategy with execution and provide secure service solutions by developing and using the latest technologies that thrive our resources to deliver industry-leading capabilities to our clients and customers, making it convenient for our clients to do business with InterSources Inc. Our teams also drive growth by refining technology-driven client experiences that put the users first, providing an unparalleled experience. This results in strengthening the core technologies of clients, enabling them to scale with flexibility, create seamless digital experiences and build lifelong relationships.