Customer Service Lead

2 months ago

Waukegan, United States MOD Pizza Full time

MOD Restaurants make pizza to serve people, to contribute to a world that works for and includes everyone. We believe companies can and should be a force for good in the lives of the people they employ and the communities they serve.

Because at MOD we don't just make pizzas. We make pizzas that make the world a better place - a world where doing the right thing has far-reaching ripples, where people are at the heart of every decision and were pizza powers possibility.

Compensation: $16.00 / hour + an incredible tip share program. Our Restaurant Shift Supervisors average almost $4/hour in tip earnings

Restaurant Captains - Shift Supervisors are also eligible for:

  • Paid sick time
  • Paid Vacation
  • FREE pizza and salad, and beverages
  • Pet insurance
  • Discounted gym membership
  • Free counseling sessions
  • Medical/dental/vision/basic life/disability
  • 401(k) retirement
Summary

As a part of our Restaurants Leadership team, Shift Supervisors direct the Squad Crew to deliver amazing pizzas and salads to our guests with radical style and personalization. You set the example of what it means to serve, what it means to create a place and platform we every to experience pizza that is personal.

You will lead the making of pizzas for the veggie pilers, the pepperoni perfectionists, and the plant-based pioneers. Pizzas built for the carb cutters and the culinary experimentalist. Together we're creating an experience were pizza is personal, and everyone belongs.

Over 70% of MOD Leaders are promoted internally. When we say everyone belongs it means support our employees reaching for what's possible. United by a love of great food and good mentorship, our Squad helps each other get to where they are going.

Because at MOD; ALL PIZZAS ARE WELCOME

Key Responsibilities

MOD values are demonstrated when you:
  • Be an example of MOD values and behaviors and exemplify a service mindset through effective leadership
  • Help create a MOD vibe that our customers expect
  • Coach Shift Supervisors to keep the energy high and create a positive vibe on the shift
  • Demonstrate, train and coach Squad in all methods for accomplishing store tasks
  • Demonstrate knowledge of all Operational Standards and resources
  • Partner with General Manager to engage the board community of our restaurant
Required Qualifications
  • Minimum of 1 year of customer service or restaurant leadership
  • Experience successfully leading, coaching, training, and motivating front line employees
  • Ability to think strategically and act tactically
  • Ability to stay calm and focused in busy restaurant operations
  • Must be at least 18 years old
Preferred Qualifications
  • Experience successfully providing on-the-job training to others in a rapidly changing environment
  • Experience as a shift lead in a retail environment


Physical Requirements

As a member of our Squad, you must have the ability to work in an open kitchen environment, rotating between front and back of house. This requires walking, bending, twisting, reaching, stooping, kneeling, crouching, carrying, pushing and pulling, and in general handling or moving objects weighing up to fifty pounds. You must also have the ability to operate hand-held appliances, sharp knives, and various kitchen equipment including but not limited to the industrial can opener, dough press, industrial dishwasher, very hot oven, etc. Depending on the location, you may need to go up and down stairs and/or use an elevator. You must also have the ability to communicate and exchange information quickly in English with Squad members and others.

Working Conditions

High noise levels due to operations, customers and overhead music

May be indoor or outdoor setting depending on store (varied weather conditions are expected); including delivering order curbside to the customer

Varying schedule to include evenings, holidays and extended hours as business dictates

Will work near moving or mechanical parts

Will work inside a walk-in refrigerator and freezer

At our table, everyone has a place. Explore your inner pizza enthusiast and feel right at home. Apply today to work in a restaurant that is a movement.
This job posting is not intended to be exhaustive. Other related duties may be assigned to meet the ongoing needs of the organization. At MOD, we believe in creating a world that works for and includes everyone. To request a reasonable accommodation to complete an application, job interview, and/or to otherwise participate in the hiring process, please contact applicantADA@modpizza.com. MOD is a fair chance employer. Los Angeles County qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Stories From The Journey

Nearest Major Market: Chicago
Job Segment: Kitchen, Food Service, Chef, Culinary, Hospitality, Operations

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