Patient Services Specialist, Psychiatry

7 hours ago


Mt Rainier, United States GW Medical Faculty Associates Full time

Position Summary To schedule and register Medical Faculty Associates (MFA) patients; to provide effective customer service during the reception, scheduling, registration, and cash collection process. Essential Duties and Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned. Greets and directs patients for appointments, tests, referrals, and information utilizing effective customer relations skills and telephone techniques. Schedules patient appointments, tests, and procedures using a computerized scheduling system; prepares appointment notices; schedules physician referrals inside and outside the MFA; provides patient instructions verbally or in writing in order for the patient to prepare for the appointment. Obtains, documents, and verifies patient demographic, financial, and insurance information using a computerized scheduling system. Performs pre-registration activities to gather demographic information; determines medical insurance coverage; identifies patients with delinquent accounts; confirms appointments; and registers patients into a computerized system. Performs patient appointment maintenance activities, as necessary, to assure patient appointment history is accurate. Counsels patients on unpaid balances from previous visits prior to scheduling subsequent appointments. Collects payment due at the time of appointment as well as payments for unpaid balances; prepares receipts for all monies collected; provides copies for the reception area, billing office, and the patient. Prints forms or reminder cards necessary to facilitate the patient encounter and daily operations. Works with physicians and nursing staff to facilitate the patient encounter and departmentally assigned responsibilities. Assists in answering inquiries regarding departmental and Medical Center services and provides information regarding procedures, rules, and regulations pertaining to the assigned clinical area. Provides indigent patients with lists of alternative medical resources. Minimum Qualifications Education High school diploma or an equivalent combination of training and experience. Experience A minimum of 2 years of experience in providing customer service, ideally in a patient care environment. Prior professional experience utilizing a computerized patient scheduling system or computer terminals. Physical Requirements Walk, bend, twist, and reach above the shoulder frequently in an office setting. Must be able to occasionally lift or carry and frequently push or pull up to 20 lbs. as part of the role. Regularly exposed to healthcare settings that may require personal protective equipment. Requires manual dexterity to operate a computer keyboard, calculator, copier machine, and other equipment. J-18808-Ljbffr



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