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Social Worker/Substance Use Navigation Specialist

4 months ago

Cleveland, United States University Hospitals Full time

This position will be based out of the Emergency Department and has a focus on Substance Use Disorder. In this position you will collaborate with all members of the health care team, patient and family (or significant others) to coordinate timely and efficient assessment, educate and support to achieve long term healthcare outcomes.

Locations- Cleveland Medical Center (Main Campus), UH Elyria, UH Lake West/Tripoint Travel within community and home visits

  • Provide intensive case management to patients and assist with access to substance use and medical care, barriers in obtaining necessary resources; both community and insurance based.
  • Initiate and lead unbiased and trauma-informed conversations with any and all patients regarding their personal history of substance use.
  • Provide compassionate and professional conversation and care throughout complex patient conditions including during episodes of substance use.
  • Act as a guide in navigating transitions of care during a patient's health care journey.
  • Providing psychosocial assessment/intervention to assist patients/families (including clinically complex) in addressing barriers to receiving appropriate healthcare.
  • Monitoring and updating a comprehensive, complex care plan for individual patients based on identified psychosocial needs, discharge needs and overall population data.
  • Maintaining a current working knowledge of UH network and substance use services and promoting utilization of such services.
  • Effectively communicating and collaborating with the complex care team, and, where appropriate, patient's care providers, population health analysts, and community organizations using a multidisciplinary approach focused on improving the patients overall health and wellness.
  • Maintaining an extensive repository of UH and community resources to assist patients with psychosocial needs and where appropriate serving as liaison to community resources and agencies.
  • Provide follow-up and care within the community and patient home setting, as needed.
  • Identify and begin appropriate response to potentially life threatening conditions in patients seen in community or home settings.
  • Provide timely and professional ongoing data entry of programmatic data by identifying errors and inconsistencies of data in accordance with program guidelines.
  • Travel within Community/Home Visits
Qualifications:
Education Qualifications
  • Bachelor's Degree in Social Work or related (potentially medical) field, can be offset by 3 years' experience in substance use disorder support, emergency/hospital care, or related field
Experience Qualifications
  • Field experience with focus on complex substance use disorder patients in hospital and home health environment preferred. Preferred and
  • Experience working with Electronic Medical Record application and other computer based patient management tools preferred. Preferred
Skills and Abilities
  • Naloxone administration training. (Required within 90 days of hire)
  • Knowledge in navigation of the healthcare system, including benefit coverage and health treatment protocols. (Preferred proficiency)
  • Excellent verbal and written communication skills. (Required proficiency)
  • Proven time management and organizational skills. (Required proficiency)
  • Demonstrated excellence in customer service. (Required proficiency)
  • Proven skills in negotiation and collaboration. (Required proficiency)
  • Demonstrated ability to apply concepts, utilize sound judgment and work independently. (Required proficiency)
  • Good computer skills and ability to utilize Microsoft Outlook, Excel, Word and PowerPoint. (Required proficiency)
  • Flexible and creative work approach (Required proficiency)
Licenses and Certifications
  • Basic Life Support (BLS) Upon Hire Required
  • License or certification in substance use, social work, community health, or medical field valued (not required)
Physical Demands
  • Standing - Frequently
  • Walking - Frequently
  • Sitting - Rarely
  • Lifting - Frequently (50 lbs)
  • Carrying - Frequently (50 lbs)
  • Pushing - Frequently (50 lbs)
  • Pulling - Frequently (50 lbs)
  • Climbing - Occasionally (50 lbs)
  • Balancing - Occasionally
  • Stooping - Frequently
  • Kneeling - Frequently
  • Crouching - Frequently
  • Crawling - Occasionally
  • Reaching - Frequently
  • Handling - Frequently
  • Grasping - Frequently
  • Feeling - Constantly
  • Talking - Constantly
  • Hearing - Constantly
  • Repetitive Motions - Constantly
  • Eye/Hand/Foot Coordination - Constantly