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Help Desk Analyst

4 months ago

Newark, United States Crescens Full time
Job Title: Help Desk Analyst
Location: Newark NJ
Duration: 4+ months
Position is 5 days / Week Onsite
IN- Person Interview

Short Description:
Oversees timely delivery of quality technical support to internal and external customers.
Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.

Job Description:
Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.
Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
Keeps accurate records of calls and resolutions using a Helpdesk ticketing system.
Updates inventory and installs and moves desktop equipment as needed.
Oversees timely delivery of quality technical support to internal and external customers.
Manages help desk personnel and develops policies and procedures governing how to troubleshoot IT issues, including identification, documentation, distribution and resolution.
May assess new products or services and suggest enhancements to senior management.
Relies on extensive knowledge and professional discretion to achieve goals.
Manages others. Usually reports to a department head.
Significant ingenuity and flexibility is expected.
Requires a bachelor's degree.

Required Skills:
Proficient in Microsoft Office365 products.
Demonstrate troubleshooting skills. Ability to diagnosis and correct computer software, firmware, hardware problems.
Demonstrate clear understanding of remote access tools to assist users in a telework multi-network environment.
bility to diagnosis and correct wireless network issues.
bility to assist users with audio visual equipment, Zoom and Team issues.
bility to diagnosis and correct smartphone phone problems.
Demonstrate good interpersonal skills in a high-volume Helpdesk. Maintain professional demeanor.
Keep accurate records of transactions in professional inventory and and Helpdesk ticketing systems.
bility to physically setup and move computer and peripheral equipment.