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Program Attendant TWIN

4 months ago

Spokane, United States Salvation Army Full time
DEPARTMENT: THE WAY IN

POSITION TITLE: PROGRAM ATTENDANT

STATUS: FULL TIME, NON-EXEMPT

SUPERVISOR:THE WAY IN PROGRAM MANAGER

MISSION STATEMENT:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ to meet human needs in His name without discrimination.

SCOPE OF POSITION:

This position follows policies and procedures for The Way In Center Bridge Housing Program under the direction of the Lead Program Attendant, Assistant Program Manager and/or Program Manager. The Program Attendant provides support, direction, and supervision of guests of The Way In Center Bridge Housing Program. The Program Attendant works with individuals who are struggling with issues related to homelessness, mental health, addiction and/or chronic illness. The Program Attendant is responsible for demonstrating and inspiring hope, trust, and a positive outlook. They will cultivate connections with a broad range of community-based service and support. The Program Attendant will work as a team member to provide safe shelter. The Program Attendant may have contact with public or office environments that may risk exposure to irrational/hostile behavior, typical/extreme weather conditions, contagious parasites/diseases or contact with domestic animals.

EDUCATION AND WORK EXPERIENCE:

  • High School Diploma or Equivalent
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
  • 21 years of age or older
  • Knowledge of Social Services, local resources, and referrals as appropriate
  • Possess general computer and keyboarding skills
  • Knowledge of Microsoft Office (Word, Excel), and recordkeeping systems, or be willing to learn
  • Effective verbal and written communication
  • Demonstrate effective personal and situational awareness
  • Flexible, relatable, and reliable; manage time effectively
  • Self-motivated and work with minimum supervision
  • Be an active listener by asking questions and reflecting on what is said
  • Maintain healthy boundaries with guests and fellow staff members
  • Make decisions based on the Established Policies and Procedures manual
ESSENTIAL DUTIES:
  • Represent The Salvation Army and respect and work within its Christian tenets
  • Meal Service: set-up, serving, and clean-up
  • Supervise guests and the facility to provide a safe, clean, and pleasant environment
  • Maintain required level of security each shift
  • Maintain TSA facilities for cleanliness and safety from abuse or vandalism
  • Ensure supplies are properly stored and ready for the next Program Attendant or guest
  • Complete documentation and data entry tasks on assigned shifts without delay
  • Answer and direct calls to appropriate employee or guest
  • Schedule/provide guest transportation to/from appointments, meetings, employment as required
  • Maintain the lobby area and bulletin boards
  • Successfully participate in TSA Spokane's Employee Development training
  • Assist with seasonal/special events as assigned
  • Possess a valid Driver's License
  • Pass a Criminal and Driver Background Check
  • Have or complete de-escalation training
  • Current WA State Food Handler's Card, Bloodborne Pathogen and CPR/First Aid Certification or obtain within 30 days of hire
GENERAL DUTIES:
  • Other duties as assigned
PHYSICAL REQUIREMENTS:
  • Sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis
  • Grasp, push, pull objects such as files, file cabinet drawers, and reach overhead
  • Operate a telephone
  • Operate a desktop or laptop computer
  • Lift up to 30 pounds regularly and 50 pounds occasionally
  • Access and produce information from a computer
  • Understand written information
  • Sweep, clean, shovel snow, operate snow blower; perform janitorial tasks as needed
Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

COVID-19:

"The Salvation Army will comply with all governmental orders and any contractual obligations relative to COVID-19 safety measures, including mandatory vaccination of staff, if required. The Salvation Army will consider requests for exemptions from any such requirements on either religious or medical grounds."

Once a conditional offer has been made and then accepted by the applicant, The Salvation Army may then ask specific questions about vaccination status, if applicable. If the applicant requests an exemption, then processes described in this summary should be followed.

BENEFITS:

A generous benefits package is included with full-time positions: paid holidays, vacation time, sick time, and medical, vision, and dental insurance.

Health Insurance: Low bi-weekly premiums for employee-only coverage, Kaiser HMO for those residing in a Kaiser service area, Anthem EPO/PPO is available for those residing outside a Kaiser service area. Voluntary +1 and +family coverage at additional cost. Delta Dental DHMO and DPPO dental insurance are offered.

Life and Voluntary Options. An employer-paid life insurance policy covers employees. Voluntary supplemental life, short-term and long-term disability plans are available.

Retirement Plans: Employer-funded Money Purchase Pension Plan (Defined Contribution Plan) 50% vested at five years eligible service time. Plus, an employee-funded voluntary 403(b) option.

Parental Leave: The benefit is 40 hours of Paid Leave for qualifying events.

Sick Leave: 12 days of Sick Leave annually accruing from day one, eligible for use after three months' service time.

Paid Vacation:
  • Two weeks annually, accruing from day one, for non-exempt positions.
  • Four weeks annually, accruing from day one, for exempt positions.
  • Accrued vacation is eligible for use after six months' service time.


Paid Holidays: 13 designated holidays + 1 floating holiday per year

The Salvation Army is an Equal Opportunity Employer: Minorities/Women/Veterans/Disabled.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)