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Member Support Specialist

4 months ago

Gilbert, United States Arkos Health Full time

**Member Support Specialist - BHT**

Social /Behavior Tempe, Arizona Minimum Experience **Mid-level** Compensation **starting at $17 per hour** Job Description:

The Member Support Specialist will provide ongoing support and expertise throughout assessment and planning of individual members needs. The overall goal of the position is to enhance the quality of patient management and to promote continuity of care and cost effectiveness through therapeutic interaction, supportive education, active listening, advocacy, collaboration with providers and community referral. Member support may be telephonic or community based.

The Company:

This role is with USHS, an Arkos Health Company. Arkos serves health plans and provider organizations an integrated system-of-care comprised of clinical and social services backed by a robust technology platform. By engaging individuals with virtual, in-home, in-clinic and in-facility care options, Arkos Health delivers advanced community-based health services that allow our clients to live healthier, more independent lives.

All Employee MUST be fully COVID-19 Vaccinated.

Essential Duties and Responsibilities:

* Member Support Specialist will assist in capturing transition of care interviews through face to face contact with members who are difficult to reach.

* Provide support services and therapeutic interaction to plan members to promote member engagement in company programs.

* Provide services such as: community referrals, supportive services, crisis intervention, member advocacy in support of member and overall goal.

* Conduct member outreach through home visits and welfare checks to assess member for program participation.

* Work collaboratively with other agencies involved in members care

* Demonstrated ability to remain calm in crisis situations

Qualifications/Skills:

* Must have current BLS/CPR certification

* Must have a Finger print clearance card, or the ability to obtain

* Must have proof of current TB test- company provided

* Current Hep B test- or waiver company provided

* Current Flu shot- or waiver and mask

* Experience interacting with people with behavioral health issues.

* Must have valid Arizona driver license and appropriate liability insurance.

* Must be comfortable driving in the field up to 80% of the time.

Benefits:

* Fully paid employee medical/dental/vision/life/short term disability

* Employer matching 401(k)

* 15 days annual combined sick/PTO with 9 paid holidays

Must complete our Culture Index Survey. Take the assessment at . This is not a pass/fail test and does not measure intelligence.

Arkos Health EEO Statement

All Arkos Health divisions are Equal Opportunity Employers. We do not discriminate on the basis of race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other status protected under federal, state or local laws.

Arkos Health is a drug free workplace. All job applicants selected for employment are required to submit to a pre-employment drug test and background check.

Location Tempe, Arizona Minimum Experience Mid-level Compensation starting at $17 per hour