Client Relations Manager

1 month ago

Draper, United States Rocky Mountain Laboratories Full time
About Us
Rocky Mountain Laboratories specializes in Molecular Diagnostics, Core Labs, and Toxicology. We pride ourselves on the precision and speed of our lab results, combined with a dedication to exceptional customer service. Our commitment to delivering accurate and timely diagnostic information has established us as a trusted and respected leader in the field.

Position Description
We are seeking a proactive and detail-oriented Client Relations Specialist to work closely with account managers, ensuring a seamless client experience with our laboratory services. This role involves managing client inquiries, resolving issues, coordinating with internal departments, and providing exceptional customer service. Experience as a Medical Assistant (MA) or with bloodwork is highly preferred, along with front-facing customer service experience. Strong problem-solving skills, project management abilities, and a solution-oriented mindset are critical for success in this role.

Responsibilities
  • Perform front-end clean-up tasks.
  • Manage client inquiries, orders, and samples, ensuring timely resolutions and thorough follow-up.
  • Coordinate with internal departments to provide effective assistance and resolve client challenges.
  • Deliver exceptional customer service via phone, email, and other communication channels.
  • Collaborate with the sales team to address client needs and challenges.
  • Maintain accurate and up-to-date client records.
  • Participate in team meetings and training sessions.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Perform other duties as assigned.
Qualifications
  • Bachelor's degree preferred.
  • Minimum of 2 years of customer service experience, preferably in healthcare or laboratory settings.
  • Experience as a Medical Assistant (MA) or with bloodwork is highly preferred.
  • Strong organizational and problem-solving skills.
  • Proficiency in project management, including coordinating across departments to resolve client challenges and meet deadlines.
  • Exceptional follow-through and attention to detail are critical.
  • Familiarity with laboratory processes and terminology is a plus.
  • Excellent communication and interpersonal abilities.
  • Adaptability in a fast-paced environment with multiple priorities.
  • Proactive, solution-oriented mindset.
Schedule:
Monday to Friday, 8:30 AM to 5:00 PM

Job Type:
Full-time

Salary:
Starting at $55,000 per year with a quarterly bonus based on account retention.

Benefits:
  • Dental Insurance
  • Health Insurance
  • Vision Insurance
  • 21 days PTO
  • 7 Paid Holidays
  • Mileage and Cell Phone Reimbursement
  • 401k

Ability to Commute/Relocate:
Draper, UT: Must reliably commute or plan to relocate before starting work (Required).

If you meet the above qualifications and are interested in joining our team, please submit your resume for consideration. We look forward to hearing from you

At Rocky Mountain Laboratories, we believe in taking care of our team members and their well-being.

Equal Opportunity Employer
Rocky Mountain Laboratories is an Equal Opportunity Employer committed to diversity in its workforce. We comply with all applicable federal and state laws and prohibit discrimination based on race, ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, veteran status, disability, or genetic information. We strongly encourage individuals from historically underrepresented groups, including minorities, women, people with disabilities, and protected veterans, to apply. If you require reasonable accommodation during the application process, we are happy to assist.

Benefits Eligibility:
Benefits start 60 days after the first full month of employment as a full-time W2 employee. We can provide resources upon request if you need assistance with temporary health insurance coverage until you become eligible for employee benefits.

Rocky Mountain Laboratories participates in E-Verify.

Disclaimer:
All positions at Rocky Labs require a background check during the onboarding process. Continued employment is dependent on the outcome of the background check.

At Rocky Mountain Laboratories, while we appreciate the interest of staffing agencies, we do not currently partner with them. Therefore, we kindly request that resumes not be submitted unsolicited from these agencies. RML assumes no responsibility for any fees incurred by agencies for unsolicited submissions of resumes.

For the most up-to-date job listings, please refer to our Indeed and LinkedIn pages:

www.linkedin.com/company/rocky-mountain-laboratories
www.indeed.com/cmp/Rocky-Mountain-Laboratories
www.rockylabs.com

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