FTTx/OSP Operations Manager

1 week ago

Austin, United States US Tech Solutions Full time

Job Description: Client is looking for consultant who can manage day-to-day tickets issued to vendors to ensure the timely completion of drops, installation, and repair work to the customer base.Responsibilities: Attend weekly business reviews from Gfiber vendors Communicate with internal stakeholders on vendors daily progress and issues Ensure escalations are ticketed and assigned to the correct party and track them through to completion Manage day-to-day tickets issued to vendors to ensure the timely completion of drops, installation, and repair work to the customer base. Serve as the vendor manager, track and verify invoiced quantities Contact customers to help resolve any installation roadblocks, manage escalations from the field, and approve field estimates; ensure excellent customer service. Coordinate with Quality Inspections of drops and Installations, and associated reporting. Work collaboratively with other departments to address any drop, installation, or repairs issues. Work with vendors and management to continually improve, change, and develop procedures for efficient installations, and report up to leadership on market Experience: 2 years of experience in a vendor management role with customer-facing responsibilities (e.g., managing frontline technicians, frontline construction on customer premise). 2 years of experience managing vendor teams, technicians, supervisors, and/or installers in the telecommunications industry. Experience managing telecommunication infrastructure, Fiber to the Home/Premise (FTTx) operations, and/or outside plant (OSP) projects. Experience managing capital, operational, and/or technical programs. Lean Six Sigma, PMP, or other relevant certifications. Experience managing large-scale and dynamic operational projects with changing workflows and competing resources/priorities. Understanding of CAD, GIS systems and FTTH records/As-builts. Ability to monitor/review vendors' financial and operational performances. Demonstrated ability to employ sound troubleshooting skills and problem-solving skills to resolve ambiguous situations.Skills: Vendor Management Telecommunication Infrastructure CAD/GIS/FTTHEducation: Bachelor's degree in Construction Management, Engineering, Business, Telecommunications, a related field, or equivalent practical experience. About US Tech Solutions:US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com. US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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