Bilingual Residential Customer Experience Specialist

1 week ago

Greeley, United States ALLO Communications Full time

At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities.

We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life.

Are you on the search for a new career, something fast-paced, light-hearted and fun? Then like our Internet, ALLO Communications has a new GIG for you. We are looking for the kind of people who truly care, who work hard, and who are willing to step up for our customers and our fiber family. Variety is the spice of life on this team, so be ready to learn all of the ins and outs of ALLO, assume customer facing duties on and off the phones, and take on projects as needed.

RESPONSIBILITIES:

  • Process incoming orders for new installation, including provisioning service, scheduling with the customer and completing the billing for services rendered.
  • Complete change of service requests (open service orders and make changes to accounts).
  • Receive and initiate calls from/to current customers who are reporting trouble issues. Open trouble tickets & resolve service issues.
  • Receive calls and written inquiries from potential or existing customers and respond to any questions or concerns. We want people-focused people who aren't shy about having a real conversation.
  • Provide an excellent customer experience
Colorado Residents: typical pay range for this role will be from $18 to $20 per hour depending on experience.

This position will close Friday, November 29th with a start date of January 8th.

EDUCATION:
High school diploma or equivalent

EXPERIENCE:
1+ Year(s) of previous customer service experience, preferably over the phone. Character is just as important. We look for those who have a natural instinct for our core values: Honest, Local, Exceptional, and Hassle-Free.

COMPETENCIES - SKILLS/KNOWLEDGE/ABILITIES:
  • Well-spoken communicator, who can confidently give solutions by phone, email or live chat.
  • Problem solver, you are able to see through the eyes of another and help them feel assured they are in good hands.
  • Ability to learn and grasp new concepts and work through problems in a logical manner. General trouble shooting ability preferred.
  • Ability to be self-directed, multitask and the ability to handle confidential information.
REQUIREMENTS:
  • Must be fluent in Spanish
  • Ability to operate a computer
  • Ability to communicate information
  • Ability to remain stationary for extended periods
  • While this position isn't entirely remote, it offers hybrid flexibility (3 days in the office/2 days from home), contingent upon performance, approval from your supervisor, and reliable internet connectivity.
    • For hybrid work, a prerequisite is having internet speeds of 100 Mbps download and 40/50 Mbps upload.
  • Mandatory training for 10 to 12 weeks is required, scheduled from Monday to Friday, 8:00 am to 5:00 pm CT, starting from the specified date.
  • Our customer service line operates seven days a week. While you will receive a designated schedule within our service line hours, we do ask for flexibility, which may include on-call rotations on Saturdays.
People are our passion. At ALLO, we don't treat you like a number. You're a human being.

Get ready to plug into the perks at ALLO:
  • Free ALLO Service: We'll pick up the tab on your ALLO fiber internet, TV, and phone bill. Seriously
  • Retirement Plan: The fiber future isn't the only one we care about. We match your 401(k) savings up to 5%.
  • Health and Wellness: Participate in quarterly wellness challenges, and we'll deposit extra cash into your checking or health savings accounts.
  • Benefits: Our benefits include medical, vision, and dental with low employee costs. Not to mention generous Earned Time Off (ETO) program.
  • Sponsorships: Are you passionate about a local fundraiser or philanthropy? We strive to give back to what matters most to our communities.
  • Tuition Assistance: Have a thirst for knowledge? We like that, which is why we're proud to offer assistance with the cost of your tuition.


ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit, develop, and retain the most talented people.

Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at recruiting@allofiber.com.

ALLO is a Drug Free and Tobacco Free Workplace.

  • Bilingual (Spanish) Student Services Specialist

    1 week ago

    Greeley, United States SNI Technology Full time

    Job Details SNI Technology's client located in Greeley, CO is immediately seeking to hire a Student Services Specialist for an exciting, 2-month contract opportunity. This part-time, position is expected to be 25 hours per week onsite M-F, 12:00-5:00pm MT, paying $19.26 hourly during the contract duration of the assignment. The estimated duration for this...

  • Residential Plumber

    3 weeks ago

    Greeley, United States Manny's Quality Plumbing Full time

    Manny's Quality Plumbing in Greeley, CO is on a mission to keep our customers' pipes freely flowing and their appliances running well. We're hiring a full-time Residential Plumber to join us and tackle a wide variety of fulfilling challenges for our clients. If you're eager to perform vital work and make a positive impact on your community, keep reading to...

  • Bilingual HR Specialist

    3 weeks ago

    Greeley, United States AppleOne Full time

    Job DescriptionJob DescriptionBilingual HR Specialist – Construction Industry Salary: $70,000 - $90,000 annually Join a dynamic team in the construction industry! We’re looking for a bilingual HR professional with at least 5 years of experience in recruiting, onboarding, benefits, payroll, and full-cycle HR. Ideal candidates have a strong background in...

  • Residential Plumbing Specialist

    1 month ago

    Greeley, Colorado, United States Manny's Quality Plumbing Full time

    Job OverviewManny's Quality Plumbing is seeking a skilled Residential Plumber to join our team. As a key member of our crew, you will be responsible for delivering exceptional service and installation work to our clients.Key ResponsibilitiesPerform top-quality service and installation work on plumbing systemsWork independently from home, arriving at job...

  • Customer Experience Coor

    4 weeks ago

    Greeley, United States TJ Maxx Full time

    Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more fun. Same with working here. Our environment is ever-changing, yet always...

  • Bilingual Admin

    3 weeks ago

    Greeley, United States AppleOne Full time

    Job DescriptionJob DescriptionThe Administrative Support Specialist provides essential support to the department through high-level customer service and administrative functions. Responsibilities include interacting with both internal and external customers in person, by phone, and via email; processing payments; maintaining and updating organizational data...

  • Logistics Trainee

    1 month ago

    Greeley, Colorado, United States Builders First Source Full time

    Job SummaryAs a Logistics Trainee - Delivery Specialist at Builders FirstSource, you will play a vital role in ensuring the efficient delivery of structural building products to our customers. This is an excellent opportunity to develop your skills in logistics and transportation management.Key ResponsibilitiesAssist in the coordination of delivery schedules...

  • Insurance Customer Service Representative

    1 month ago

    Greeley, Colorado, United States Chris Musa Agency Full time

    Job Title: Insurance Customer Service RepresentativeAbout the Role:We are seeking a highly skilled and bilingual Insurance Customer Service Representative to join our team at Chris Musa Agency. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and...

  • Christmas Light Installation Specialist

    1 month ago

    Greeley, Colorado, United States Brilliant Christmas Lights Full time

    Job DescriptionOverviewBrilliant Christmas Lights, LLC is seeking reliable and skilled individuals to join our team as Christmas Light Installation Specialists. As a key member of our team, you will be responsible for installing and removing Christmas lights for our clients in Colorado.ResponsibilitiesInstall and remove Christmas lights for residential and...

  • Bilingual Human Resources Manager

    2 weeks ago

    Greeley, United States AppleOne Employment Services Full time

    The ideal candidate will support the full scope of Human Resources responsibilities and partner with the organization on strategic initiatives. They will maintain and enhance the organization's human resources by planning, implementing, and evaluating human resources policies, programs, and practices. ResponsibilitiesRecruit and Onboard new hires Conduct...

  • Bilingual Human Resources Manager

    3 weeks ago

    Greeley, United States AppleOne Employment Services Full time

    The ideal candidate will support the full scope of Human Resources responsibilities and partner with the organization on strategic initiatives. They will maintain and enhance the organization's human resources by planning, implementing, and evaluating human resources policies, programs, and practices. ResponsibilitiesRecruit and Onboard new hires Conduct...

  • Bilingual Human Resources Manager

    3 weeks ago

    greeley, United States AppleOne Employment Services Full time

    The ideal candidate will support the full scope of Human Resources responsibilities and partner with the organization on strategic initiatives. They will maintain and enhance the organization's human resources by planning, implementing, and evaluating human resources policies, programs, and practices. ResponsibilitiesRecruit and Onboard new hires Conduct...

  • CUSTOMER SERVICE SPECIALIST

    3 weeks ago

    Greeley, United States JBS USA Full time

    Description Customer Service Revenue Improvement SpecialistPurpose and Scope/General Summary: We are looking for a Revenue Improvement Specialist for JBS Fed Beef that reports onsite to the corporate office in Greeley, Colorado. The schedule for this role is Monday-Friday, 6:30 AM 3:30 PMResponsibilities:Ensure all loads arrive and depart to/from shipper and...

  • Bilingual Receptionist

    1 week ago

    Greeley, United States AppleOne Full time

    Job DescriptionJob DescriptionWe are seeking a professional and organized Bilingual Receptionist with mail room responsibilities to join our team. The ideal candidate will be fluent in both English and Spanish, possess excellent communication skills, and demonstrate a commitment to delivering outstanding customer service. This role will serve as the first...

  • Reliable Transportation Specialist

    3 days ago

    Greeley, Colorado, United States Union Colony Preparatory School Full time

    Job SummaryWe are seeking a dependable and safety-conscious Transportation Specialist to join our team at Union Colony Preparatory School. The ideal candidate will have a strong focus on ensuring the well-being and safe transportation of students, staff, and others.Responsibilities:Drive a school bus on designated routes, transporting students, teachers, and...

  • HVAC Specialist

    1 month ago

    Greeley, Colorado, United States Air Solutions Heating & Air Conditioning Full time

    About Air SolutionsAt Air Solutions Heating & Air Conditioning, we pride ourselves on being a customer-focused company that strives to be the premier service provider in Weld County, Colorado. With a commitment to excellence and a passion for delivering top-notch service, we have established ourselves as a trusted choice for heating and air-conditioning...

  • Bilingual Spanish Full Time Retail Sales Consultant

    2 weeks ago

    Greeley, United States AT&T Full time

    Job Description: Do you speak Spanish and English? If you do, we’re looking for you! Our Retail Careers come with awesome perks and may include additional starting pay if you are bilingual. It’s time to take your sales career to the next level. Every day you’ll be at the center of it all. Your goal? Create meaningful connections with every customer,...

  • Bilingual Spanish Retail Sales Consultant

    4 months ago

    Greeley, United States AT&T Full time

    **Job Description:** Do you speak Spanish and English? If you do, were looking for you! Our Retail Careers come with awesome perks and may include additional starting pay if you are bilingual. Its time to take your sales career to the next level. Every day youll be at the center of it all. Your goal? Create meaningful connections with every customer, with...

  • Bilingual Spanish Full Time Retail Sales Consultant

    2 months ago

    Greeley, United States AT&T Full time

    Job Description:Do you speak Spanish and English? If you do, we’re looking for you! Our Retail Careers come with awesome perks and may include additional starting pay if you are bilingual.It’s time to take your sales career to the next level. Every day you’ll be at the center of it all. Your goal? Create meaningful connections with every customer, with...

  • Bilingual Spanish Full Time Retail Sales Consultant

    4 weeks ago

    GREELEY, United States AT&T Full time

    Job Description:Do you speak Spanish and English? If you do, we’re looking for you! Our Retail Careers come with awesome perks and may include additional starting pay if you are bilingual.It’s time to take your sales career to the next level. Every day you’ll be at the center of it all. Your goal? Create meaningful connections with every customer, with...