Guest Service Representative
2 months ago
JOB DUTIES AND RESPONSIBILITIES
- Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner
- Reviews arrival list daily and assists in preparing, assembling and delivering welcome amenities
- Escort VIPs to room and check them in prior to arrival
- Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
- Responsible for issued bank - count bank at beginning and end of shift.
- Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management
- Maintains front desk area to be clean and organized
- Assisting with lobby activation as needed
- Utilize proper procedures when handling guest PPI data
- Understands the key points to communicate for a Graduate Arrival experience
- Follows through and feels ownership of guest requests
- Resolves guest complaints in a professional and efficient manner
- Actively participates in Front Desk upsell program
- Always retrieve necessary identification documents and form of payment upon guest arrival
- Other duties as assigned
- Prior Customer Service Experience
- High School Diploma/GED
- Basic computer skills
- Ability to communicate effectively verbally and in writing
- Ability to exceed expectations of guests and team members
- Excellent time management skills
- Work today, get paid today, with Daily Pay
- Free telemedicine and virtual mental health care access for all team members starting day one
- Multiple health insurance and life insurance options
- 401k plan + company match
- Paid time off for eligible team members
- Holiday pay/ paid holidays
- Pet insurance
- Employee Assistance Program
- Discounted hotel rooms
- Savings Marketplace discounts on event tickets, electronics, gym memberships + more
*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.
*Collegiate Hotel Group is an Equal Opportunity Employer.
-
Guest Services Representative
1 month ago
Columbia, South Carolina, United States Highgate Hotels Full timeJob SummaryThe Guest Services Representative is responsible for providing exceptional service to all guests during their stay, ensuring a memorable and enjoyable experience. This role requires a high level of attention to detail, excellent communication skills, and the ability to multitask in a fast-paced environment.Key ResponsibilitiesProvide warm and...
-
Guest Service Representative>
5 months ago
West Columbia, United States Schulte Companies Full timeSchulte Companies - 1619 Pendleton St [Front Desk Agent / Concierge] As a Guest Service Representative at Schulte Companies, you'll: Greet guests and provide exceptional customer service; Handle guest inquiries and complaints; Process reservations and check-ins; Assist with luggage and transportation; Maintain cleanliness and organization of lobby and common...
-
Guest Service Representative
6 months ago
Columbia, United States Home2 Suites Full timeGuest Service Representative Columbia, SC Full Time or Kana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests.From our Team...
-
Guest Service Representative
2 weeks ago
Columbia, United States Nothing Bundt Cakes Full timeBenefits: Employee discounts At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go...
-
Guest Service Representative
6 months ago
Columbia, United States Nothing Bundt Cakes Full timeBenefits: Employee discounts At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go...
-
Front Desk Guest Service Representative
1 month ago
Columbia, South Carolina, United States Premier Resorts Management Inc Full timeJob SummaryAs a Front Desk Guest Service Representative with Premier Resorts Management Inc, you will be responsible for providing exceptional service to our hotel guests. Your primary goal will be to ensure a seamless and enjoyable experience for our guests, from check-in to check-out.Key ResponsibilitiesEfficiently check-in and check-out guests, ensuring a...
-
Customer Service Representative
4 weeks ago
Columbia, South Carolina, United States C and D Enterprises dba Golden Corral Full timeCustomer Service RepresentativeAt C and D Enterprises dba Golden Corral, we are seeking a Customer Service Representative to provide exceptional guest experiences. Key responsibilities include:Guest Service: Greet guests warmly, offer assistance, process orders accurately, and handle payments efficiently.Cleanliness: Maintain a clean and organized workspace,...
-
Guest Services Agent
6 days ago
Columbia, United States Quorum Hotels Full timeDescriptionThe Hyatt Place Columbia/Downtown/The Vista is looking for Guest Services Agentsto join the team! The Guest Services Agents check are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include registering...
-
Front of House Service Representative
2 days ago
Columbia, Maryland, United States Red Robin Full timeRed Robin is seeking a highly skilled and enthusiastic Front of House Service Representative to join their team. As a Front of House Service Representative, you will be responsible for providing exceptional customer service by greeting Guests, taking reservations, and managing the waitlist.The ideal candidate will have great communication skills, be able to...
-
Customer Service Representative
1 month ago
Columbia, South Carolina, United States Long John Silver's Full timeAbout UsAt Long John Silver's, we're passionate about serving high-quality seafood to our guests. Our mission is to provide a welcoming and enjoyable dining experience that exceeds our guests' expectations.Job SummaryWe're seeking a friendly and enthusiastic Customer Service Representative to join our team. As a key member of our restaurant staff, you'll be...
-
Member Services Representative
6 months ago
Columbia, United States Planet Fitness Full timeThe Member Services Representative is responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. Characteristics that will make you a perfect match for our Member Services Representative : You: Exhibit a positive and upbeat attitude. Have a...
-
Guest Service Agent
1 month ago
Columbia, United States Drury Hotels Company, LLC Full timeProperty Location: 1000 Knipp Street - Columbia, Missouri 65203 You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow. WHAT YOU CAN EXPECT FROM US So. Much. More. Just as our guests...
-
Customer Service Representative
4 weeks ago
Columbia, Missouri, United States Planet Fitness Full timeJob Summary: Planet Fitness is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional service to our members, prospective members, and guests.Key Responsibilities:* Greet members and guests, answer phone calls, and respond to...
-
Guest Service Team Member
2 months ago
Columbia, United States Wingstop Full timeWingstop - 2703 E. Broadway Ste 236 - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by...
-
Guest Service Agent- Host
5 months ago
Columbia, United States Hyatt Place Columbia Downtown Full timeDescription: A Guest Service Agent creates an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment. This position is responsible for the complete guest experience including the Front Desk, the bar, business center, guest...
-
Member Services Representative
3 months ago
Columbia, United States Crunch Fitness Full timeDescription The Member Services Representative (MSR) is the first and last interaction our members have at our facilities so they are the face of our operation! The MSR handles all preliminary guest questions and concerns and works to maintain a fun and supportive atmosphere for our members. Position RequirementsExpectations Greet all members & guests with...
-
Guest Services Rep Part
2 months ago
Columbia, United States Extended Stay Full timeExtended Stay - 8890 Stanford Blvd [Front Desk Agent / Concierge] As a Guest Services Rep at Extended Stay, you'll: Assist guests at all times and respond to guest requests with diligent follow through; Assist and provide reasonable accommodations in response to guest requests; Process reservations, registration, payment, and departures following company...
-
Guest Services Agent
3 months ago
West Columbia, United States Naman Hotels Full timeEOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Description We are currently searching for the best and brightest in the...
-
Guest Service Mgr Level V
1 day ago
Columbia, United States Lowes Foods Full timeOverview It's an exciting time to join Lowes Foods! In addition to being part of a family-owned and growing company, we offer great pay and excellent benefits including Medical, Dental, and Vision, 401K and Pension Plan, a discount for shopping, paid time off, weekly pay, and more! Ensure consistent and memorable guest experiences through the superior show...
-
Guest Service Team Member
4 weeks ago
West Columbia, United States Wingstop Full timeWingstop - 2303 Augusta Rd - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by greeting...